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Superviseur(e) Adjoint(e), Centre de Tlsurveillance

3 months ago

Los Angeles, United States Garda World Security Corporation Full time

** Superviseur(e) Adjoint(e), Centre de Tlsurveillance**

Unit daffaire: Services de scurit Domaine de carrire: Oprations et Administration Lieu de travail: Sainte-Thrse, Quebec, CA

Relevant du Superviseur Centre de Tlsurveillance, le(la) superviseur(e) adjoint de quart de travail, prconise une culture axe vers la qualit des services offerts aux clients et les rsultats au sein de son quipe. Son exprience professionnelle dmontre quil(elle) a su btir des quipes performantes, instaurer un climat dentraide et de collaboration et crer un milieu de travail sain o tous ont cur latteinte des objectifs. Le(la) superviseur(e) adjoint agira titre de mentor auprs des charg(e)s dquipe et oprateurs(trices) du centre de tlsurveillance.

****Ce que vous ferez****

* Grer et diriger les activits quotidiennes dune centrale dalarme

* Aider crer une culture dentreprise hautement dynamique sur le lieu du travail pour favoriser une forte confiance et un haut degr dengagement des employs

* Offrir quotidiennement un encadrement, une orientation et un soutien aux membres de lquipe de premire ligne

* tablir des relations solides et de bons rseaux de communications avec les clients/parties intresses internes et externes afin dassurer la coordination des problmes de soutien et le maintien dun excellent service la clientle

* Prparer et diriger les horaires, le suivi des prsences des employs, planifier les pauses et les changements si ncessaire

* Agir titre de responsable pour rencontrer les objectifs de productivit du service et de qualit

* Effectuer la supervision, le suivi des appels, le coaching, la formation et la discipline des employs

* Pratiquer et assurer la conformit avec celle de l'ensemble des politiques et procdures de l'organisation

* Collaborer au besoin avec les diffrents dpartements

****Ce que nous recherchons****

* Dtenir un diplme dtudes collgiales (universitaire un atout)

* Possder un minimum de 3 5 annes d'exprience de gestion en centre dappels

* Disponible et flexible 24/7. Horaire majoritairement de soir, mais certaines heures seront de nuit et de fin de semaine.

* Excellentes aptitudes communicationnelles en franais et en anglais, l'oral comme l'crit

* Connaissance des logiciels de la suite Microsoft Office (Word, Excel, PowerPoint, Access)

* Connaissance des outils de gestion en centre dappels

****Ce que nous offrons****

* Avantages sociaux

* 3 semaines de vacances aprs 1 an

* Rabais exclusifs dachat pour nos services de scurit

* Stationnement gratuit sur place

* Entreprise Internationale offrant plusieurs possibilits de carrire long terme

**GardaWorld : btissons un monde plus scuritaire**

GardaWorld est un leader mondial dans l'industrie de la scurit, offrant une multitude doptions intressantes aux professionnels qui cherchent acqurir une exprience et btir une carrire dans une industrie en croissance. Nous offrons des horaires flexibles, une varit d'affectations de travail dans de multiples secteurs dactivit, ainsi que des possibilits de formation et d'avancement professionnel. Nous encourageons la diversit et accueillons les rservistes et les anciens combattants, les femmes, les nouveaux arrivants, les tudiants et les retraits qui souhaitent se joindre notre quipe. Nous sommes fiers d'tre un employeur soucieux de l'galit des chances en emploi.

Nous remercions tous les candidats pour leur intrt envers GardaWorld, toutefois, nous communiquerons uniquement avec les candidats slectionns.