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Vehicle Operations Support Specialist I

2 months ago

Elkridge, United States Cox Communications Full time
Company
Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Vehicle Operations Support Specialist I

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation
Hourly base pay rate is $14.38 - $21.59/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Our commercial department is looking for someone to learn about condition reports, recon work, and auditing in order to sign off vehicles and upsell recon work. If you are interested please see below and apply.

Duties & Responsibilities:
  • Control workflow of designated sign off area and alert management/lot operations when lot is full.
  • Review vehicles after condition report and test drive are completed. Check for accuracy and update/add/delete damage lines when inaccurate.
  • Suggest recon work to estimators, inside/outside coordinators, and clients to improve vehicle values and condition report grades.
  • Suggest method of selling/announcing vehicles during sign off process.
  • Verify mechanical technicians have correct test drive notes/information/codes related to repairs needed; if not, inform the test driver/management
  • Verify body work/paint times for suggested recon work.
  • Add images to CR/damage lines for additional views of damage if missing or hard to see
  • Use Smart Approve technology and tablet
  • Understand various account certification levels, NAAA guidelines, Arbitration guidelines, and light system; use this knowledge to qualify vehicles appropriately during sign off and suggest recon work to "upgrade" vehicles
  • Communicate with others via email and phone as needed to verify information, suggestions, pricing, vehicle issues, etc.
Qualifications:

Minimum-
  • High School Diploma/GED
  • Generally, less than 2 years of experience
  • Self-sufficient work ethic
  • Maintains a professional but friendly demeanor.
  • Communicates clearly and effectively.
  • Ability to pay close attention to detail.
  • Exhibits the ability to remain calm and polite when dealing with frustrated customers and/or technicians.
  • Ability to work outside 100% of shift; in all weather conditions
  • Ability to walk long distances.
  • Regularly required to stand, walk, reach, talk and hear.
  • Frequently required to stoop, kneel, crouch, bend, squat and climb and sit for periods of time.
  • Ability to lift 1-30 pounds.
  • Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.
  • Frequent exposure to outdoor weather conditions. Moderate noise level.
Preferred-
  • Prior experience in the Auto Repair/Maintenance/Body Tech/Auction industry is highly preferred


Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.