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![Enterprise Community Partners](https://media.trabajo.org/img/noimg.jpg)
Service Coordinator II
2 months ago
Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $72 billion and created 1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands - all to make home and community places of pride, power and belonging.
Join us at enterprisecommunity.org
Working at Enterprise
At Enterprise, you'll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. You'll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you're valued and supported in your growth journey.
Enterprise offers career opportunities in our offices across the country with an exceptional benefits package.
Job Description Summary
The Workplace Services Coordinator is a key part of the Corporate Real Estate & Workplace Services (CREWS) team in optimizing the employee experience at Enterprise office locations, principally in the Mid-Atlantic region, via the exceptional delivery of workplace services. Services include mail, copy & print, caf & food & beverage, meeting room support and related office upkeep. The incumbent requires strong customer service and organizational skills, along with the ability to manage competing priorities in a fast-paced environment.
The incumbent will be based in the Columbia HQ office and conduct day trips to Mid-Atlantic offices (Baltimore, Silver Spring, Washington DC) on a periodic basis to support office management and administrative personnel in the delivery of workplace services. It is not expected that trips outside of the Mid-Atlantic region will be required.
The job is conducted on-site.
Job Description
Responsibilities:
Maintain kitchens and caf areas by:
- Managing inventory, ordering, and restocking supplies.
- Ensuring kitchens are tidy, coffee appliances are sanitary, and all equipment is functional.
- Notifying appropriate team member or vendor via designated processes when services are required. Coordinates activities of vendors and ensures satisfactory completion of work.
- Completing monthly verification of fire extinguishers, replacing when necessary.
- Ensuring waste and recycling programs are promoted and adhered to.
- Managing inventory and restocking paper supply and toners for each copier.
- Cleaning copier glass to ensure best quality of copies.
- Refilling all paper trays to ensure minimum disruption and continuous copying and printing for all users.
- Ensuring all areas are tidy and free of clutter.
- Monitor and communicate alerts and error codes on copiers immediately to the vendor for quick service to reduce downtime.
- Checking copier and break room equipment when service request has been made by our customers. Notify vendor to coordinate service.
- Act as the Point of Contact for all arriving service vendors responding to service requests and escort to the appropriate area. Ensure all work is satisfactorily completed.
- Completing daily checks of huddle and conference rooms, confirming functionality, stocking, and cleanliness.
- Submitting work orders for any required actions; ensuring all work orders satisfactorily completed.
- Working with housekeeping personnel to ensure rooms are tidy for special events.
- Receives, reviews and verify invoices for accuracy, and completeness for mail services, offices services, and printing services.
- Enter invoice information into Workday for payment.
- Resolve any discrepancies or issues with invoices, related to pricing or missing information.
- Monitor and track invoice payments to ensure timely and accurate processing.
- Respond to vendor inquiries and resolve any payment-related issues in a professional and timely manner.
- Maintain inventory of mail services supplies including stationary, binding supplies, etc.
- Contact and coordinate service for out of service equipment.
- Receive, sort, pick-up and distribute mail at designated stations.
- Operate FedEx equipment to process all incoming and outgoing packages; ensure inbound packages are picked up by employees and outbound packages are sent in a timely manner.
- Operate postage machine and maintain working knowledge of US Postal rates, rules and regulations.
- Provide copier meter reads to vendor when requested.
- Monitor Postage funds and request and load additional funds when required.
- Maintain work logs for equipment service, duplication requests, courier requests, etc.
- Ensure stock room is organized and supplies are readily available.
- Participate in CREWS managed functions and events such as the Enterprise annual day of service.
- Provide backup support to corporate receptionist as required.
- Works with housekeeping to prepare New Hire workstations with name tag and ensure space cleaned.
- Maintains New Hire and Term Reporting.
- Conduct routine inspections of the Columbia office to identify any maintenance issues.
- Troubleshoot and diagnose office maintenance issues and determine the best course of action to resolve.
- Order and maintain inventory of necessary tools, equipment, and supplies.
- High school diploma or equivalent is required, 2+ years related experience, preferably in a copy/mail center environment.
- Proficient typing skills and working knowledge of MS Word, Outlook and Excel required. Knowledge of Power Point and Adobe Acrobat is a plus.
- Excellent grammar, editing and proofreading skills.
- Demonstrated telephone and interpersonal skills to represent company to all parties.
- Demonstrates professionalism, diplomacy and composure and is flexible and able to adapt to a variety of situations.
- Ability to perform multiple tasks and routine administrative duties, as requested, in a fast-paced environment.
- Ability to work independently with minimal supervision and take responsibility for moving tasks forward.
- Proven experience as a handy-person or in a similar maintenance role.
- Proficient in using a wide range of tools and equipment.
- Good physical stamina and manual dexterity.
- Strong organizational skills and ability to coordinate complex activities prioritize conflicting demands and meet deadlines.
- Must be highly motivated, be able to work independently and possess strong written and oral communication skills.
- Incumbent is expected to demonstrate strong ethics and professionalism in interpersonal relations and work as an effective collaborative team member.
- This position requires mandatory overtime as directed and approved by direct manager.
- Must have ability to lift up to 50 lbs.
- Must be on feet for up to 4 hours at a time.
- Ability to work under stress/pressure.
- Ability to work in a fast-paced environment.
- Must be flexible and able to adapt to change.
Total Rewards at Enterprise:
You will be working with a group of talented professionals who are motivated by serving the community and addressing the need for affordable housing.
Enterprise offers a comprehensive total rewards package for you and your family.
The base salary for this role is $30 to $32 per hour, depending on level of skills and experience.
The salary range for this position is represented by the low and high end of the range for the amount to be paid for the position. Salaries paid at Enterprise will vary based on factors that may include skills, education, location, experience, and performance. The salary range is just a part of the total rewards package provided to employees at Enterprise, and other rewards may include annual performance bonuses and generous paid leave programs.
At Enterprise, our benefits form a major component of our total rewards package. Benefits include dental, health, and vision care plans, as well as family-building benefits, such as fertility, adoption, surrogacy support, and gender-affirming care. Enterprise allows flexible work arrangements to promote a better work-life balance. We offer health advocacy, EAP, and mental health benefits. We round out our total rewards package by offering financial education, wellness programs, and auto-enrollment in the company's 401(k) plan with employer matching contributions. Finally, you will have learning and development opportunities, including tuition reimbursement for job-related courses and certifications. Thank you for your interest in joining the Enterprise team in our effort and commitment to serve others.