Distribution Center Senior Customer Service Associate

2 months ago

Miami, United States Genuine Parts Company Full time
Job Description

The primary function of this position is to properly and efficiently handle the DC processes in accordance with company policy and applicable laws. When this job is performed at thehighest levels, it reinforces to our customers the confidence that they are being served by the best distribution system in the industry.

Responsibilities
  • Processes for correcting EDI or keys receipt of parts for incoming freight.
  • Runs reports and reviews " old" open positions. Deletes old lines as necessary so parts can be reordered for DC stock.
  • Performs end of day accounting for stores and the transferring of funds from local bank account to HQ's bank account.
  • Handles bad checks from customers of stores (do a journal entry and fill out Global Services payment slip). Investigates credit card disputes.
  • Answers cash on demand calls by accessing store's AR to get true total of stores purchases.
  • Researches results from jobber short paying DC, identifies and passes on to RGN clerk to do further research into each deducted item.
  • Distributes month end AR statement to stores. Stores can get statement from Storefront but may also mail or email.
  • Maintains miscellaneous account for transactions where funds are received from outside and then paid for various activities.
  • Generates report where info is plugged in by the DC for any store ARs that are past due (equal to or over $1000) and distributes to HQ.
  • Reconciles the bank account that all deposits go in to from local depository account to HQ's bank account.
  • Distributes and receives information to and from the stores via the blue bag system. Responsible for daily COD payments from customers
  • Processes local non-NAPA supplier's item that will be keyed as a SPOM order.
  • Keys class credit (parts coming back to DC) manually for stores as needed.
  • Checks nightly billing report to ensure store has placed an order. Calls store to check if order was placed but did not go through.
  • Takes incoming sales order or general customer service inquiry phone calls from independent and local NAPA stores.
  • Ensures orders are completed that are keyed and purchased as factory special order from suppliers.
  • Verifies that parts reported as damaged or is defective is within acceptable time period so part can be sent back to manufacturer or repair depot to get repaired.
  • Ensures transfers go between a local and jobber or independent jobber when no account between the stores exists.
  • Generates weekly reports such as stockroom received but didn't " scan ship" product and customer potentially received product but did not get billed.
  • Sets up new rebate accounts, makes account revisions, and issues rebate credit to local and independent stores. Corrects rebate errors daily.
  • Processes updated storefront with bulletins, new stores, etc.
  • Retrieves and distribute mail. Needs to come from stockroom in a timely manner.
  • Performs filing as needed.
  • Resolving orders not transmitted to RADS.
  • Enters data for stock orders for Non-TAMS stores.
  • Charge stores as needed for class pick up and handling.
  • Makes claims to carriers for damaged freight.
  • Issues credit to store for miscellaneous reasons as needed.
  • Ensures nightly billing process is set up and runs.
  • Creates manual hard copy of returns for items that do not have a specific AR number to be submitted to the correct supplier for credit issuance.
  • Strong problem solving skills Good organizational skills
Qualifications
  • High School Diploma or equivalent work experience required.
  • 4 years + of general office / clerical experience.
  • 2 years of bookkeeping experience
  • Must be able to coach Associate level employees on Center processes. JD Edwards / PeopleSoft (AP/GL/Sales Order Entry/Customer Service Modules) experience is a plus
  • Must be able to work in a team environment.
  • Must be detail minded.
  • Must be able to problem solve.
  • Must be able to make decisions.
  • Must have excellent phone skills.
  • Must have great communication skills.
  • Must have complaint handling skills.
  • Able to speak clearly and listen attentively.
  • Must be self-motivated.
  • Must have clear handwriting skills.
  • Capable of recognizing and distinguishing letters and numbers (both visually and orally) and remembering their sequence.
  • Must demonstrate professional business etiquette.
  • Must know Internet Explorer/web navigation.
  • Must know PC's / Windows (PDF, XLS, DOC, TXT, JPEG, BMP, GIF, TIF file formats).
  • Must know Outlook.
  • Must know Microsoft Excel (basic formulas and workbook set up).
  • Must know Microsoft Word (including object insertion).
  • Document management systems experience is a plus.
  • Must know office equipment (copying, scanning)
  • Regularly required to sit use hands to finger, handle, or feel reach with hands and arms, and talk or hear. Required to stand, walk and stoop.
  • Occasionally required to kneel, crouch, or crawl.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
  • Ability to lift items weighing up to 60 pounds several times a week.


Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

  • Distribution Supervisor

    2 months ago

    Miami, United States EssilorLuxottica Group Full time

    WHO WE AREWe are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is...

  • Customer Service Lead

    3 months ago

    Miami, United States Watsco Full time

    Here is what you will be doing as part of the team: Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Lead Customer Service Representative is responsible for providing support to the Sales team and Sales Center. The ultimate goal of this role is to serve as a liaison between the...

  • Call Center Customer Service Agent

    7 days ago

    Miami, United States Ways Were Go Full time

    Job DescriptionJob DescriptionJob Description:Job Title: Call Center Customer Service Assistant Location: Miami, FL Employment Type: Full-Time Job Summary: As a Call Center Customer Service Assistant, you will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service. You will work in a dynamic...

  • Call Center Customer Service Assistant

    3 days ago

    Miami, United States Inkspirenize Full time

    Position Title: Call Center Customer Service Assistant Location: Miami, FL Department: Customer Service Employment Type: Full-time Job Summary: The Call Center Customer Service Assistant will be responsible for providing excellent customer service and support to clients by answering inbound calls, responding to customer inquiries, and resolving issues in a...

  • Customer Service Representative

    2 weeks ago

    Miami, United States Watsco Full time

    Here is what you will be doing as part of the team:Objective Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Customer Service Representative is responsible for providing support to the Sales team and Sales Center. The ultimate goal of this role is to serve as a liaison between the...

  • Customer Service Rep

    1 month ago

    Miami, United States GEODIS Group Full time

    ** Customer Service Rep** **Job Category****:** Operations **Requisition Number****:** CUSTO15989 Showing 1 location **Job Details** **Description** GEODIS is one of the worlds largest leading Supply Chain Operators! At GEODIS, we create with you an infinite amount of career opportunities. As a GEODIAN, you will work hands on with products from hundreds of...

  • Customer Service Associate>

    4 weeks ago

    Miami, United States Fresco y Mas Full time

    Fresco y MasFresco y Mas Retail Stores - 15050 SW 72ND ST [Retail Associate / Cashier] As a Customer Service Associate at Fresco y Mas, you will: Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...

  • Customer Service Representative

    2 months ago

    Miami, United States Swatch Group Full time

    Job description Swatch Group (U.S.) Inc. is looking for a self-motivated and energetic individual with a passion for providing excellent Customer Service and support to our various watch brands such as Omega, Tissot, Longines, Hamilton, and Swatch. This is not your traditional high volume call center environment. This position varies and involves working...

  • Customer Service Representative

    3 weeks ago

    Miami, United States Swatch Group Full time

    Job description Swatch Group (U.S.) Inc. is looking for a self-motivated and energetic individual with a passion for providing excellent Customer Service and support to our various watch brands such as Omega, Tissot, Longines, Hamilton, and Swatch. This is not your traditional high volume call center environment. This position varies and involves working...

  • Customer Service Representative

    2 days ago

    Miami, United States Swatch Group Full time

    Job description Swatch Group (U.S.) Inc. is looking for a self-motivated and energetic individual with a passion for providing excellent Customer Service and support to our various watch brands such as Omega, Tissot, Longines, Hamilton, and Swatch. This is not your traditional high volume call center environment. This position varies and involves...

  • Call Center Customer Service Agent

    2 months ago

    Miami, Florida, United States Tone Talk Tel Full time

    Job Title: Call Center Customer Service AssistantLocation: Miami, FLDepartment: Customer ServiceReports To: Call Center ManagerJob Type: Full-timeJob Summary: The Call Center Customer Service Assistant is responsible for handling customer inquiries, complaints, and service requests via phone, email, or chat. This role requires excellent communication skills,...

  • Call Center Customer Service Agent

    2 months ago

    Miami, Florida, United States Creattix Talk Full time

    Job Title: Call Center Customer Service AssistantLocation: Miami, FLDepartment: Customer ServiceReports to: Call Center Supervisor/ManagerJob Summary: The Call Center Customer Service Assistant is responsible for providing excellent customer service through phone, email, and chat support. This role involves handling inquiries, resolving complaints,...

  • Call Center Customer Service Agent

    3 months ago

    Miami, United States Icon V Full time

    Job DescriptionJob DescriptionJob Title: Call Center Customer Service AgentCompany: Icon VLocation: Miami, FLAbout Icon V:Icon V – Florida is more than a digital marketing agency; we’re a team of storytellers, strategists, and technologists dedicated to taking your brand to new heights. Founded in 2020, our journey is marked by innovative solutions,...

  • Customer Services/Welcome Center/ Gate House

    3 months ago

    Miami, United States Las Vistas At Doral Full time

    Job DescriptionJob DescriptionCustomer Service/Welcome Center/Gate House Las Vistas at Doral Condominium Association Qualifications Customer service: 1 year (Preferred)Day Shift Night Shift Benefits.Flexible scheduleFull Job DescriptionCUSTOMER SERVICE POSITIONS:Access Control/ Front Desk/Welcome Center Operations. (Minimum of one 8 Hour Shift per Week,...

  • Miami FL AutoNation Auto Parts Center Delivery Associate

    3 months ago

    Miami, United States AutoNation Parts Center Full time

    Job DescriptionJob DescriptionWe are seeking a Parts Delivery Driver to join our team! You will drive our vehicle ( 20' box truck or van) to deliver and pick up goods and packages.​Responsibilities:Deliver products to customer locations in a timely mannerLoad and unload vehicleCollect on unpaid orders and shipmentsInspect and monitor delivery...

  • Customer Service Sales Associate

    4 months ago

    Miami, United States Di Galan Full time

    Job DescriptionJob DescriptionSales / customer service associate, to work on the phone with customers getting orders (we are a costume jewelry wholesaler) . Once in a while also attend to customers on site. Very nice office environment, Monday - Friday , no weekends.  Monthly sales bonus with goal reaching structure. English and Spanish are required....

  • Customer Service Associate

    3 weeks ago

    Miami Gardens, United States Zips Car Wash Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Customer Service Associate Job  Do you love interacting with people? Are you enthusiastic about helping others? If so our, full-time Customer Service Associate at Zips Car Wash located at 17551 NW 27th Ave, Miami Gardens, FL, is the perfect position for you! You will bring joy to people’s journeys by...

  • Customer Service Associate

    2 weeks ago

    Miami Gardens, United States Zips Car Wash Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Part-Time Customer Service Associate Job  Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 17551 NW 27th Ave, Miami Gardens, FL, is the perfect position for you! You will bring joy to people’s...

  • Director of Customer Service

    1 month ago

    Miami, United States The Palace Full time

    Job DescriptionJob DescriptionDirector of Customer Service 1 Andalusia Ave, Coral Gables, FL 33134, USA Req #1620 Wednesday, July 17, 2024 Luxury Senior Living CommunitiesIn Kendall, Coral Gables & HomesteadIs looking for aDirector of Customer Service for its Palace at Coral GablesLuxury Independent Living for Active Adults 1 Andalusia Avenue Coral Gables,...

  • Quality Control Assistant

    2 days ago

    Miami, United States Smart Distribution Full time

    Job DescriptionJob DescriptionSmart Distribution is a leading distribution company specializing in delivering high-quality products to customers across various industries. With our commitment to excellence, we are seeking a dedicated and detail-oriented Quality Control Assistant to join our team.As a Quality Control Assistant, you will play a crucial role in...