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Director of Customer Service
2 months ago
Luxury Senior Living Communities
In Kendall, Coral Gables & Homestead
Is looking for a
Director of Customer Service
for its
Palace at Coral Gables
Luxury Independent Living for Active Adults
1 Andalusia Avenue Coral Gables, FL 33134
Best Independent Living Community in the US
by the National Associated of Home Builders, 2014
Join Our Team as the Director of Customer Service
Are you a dynamic leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment and have a track record of driving customer satisfaction to new heights? If so, we want you to lead our customer service team
About Us: At The Palace, we are dedicated to providing unparalleled personal services to our residents and their families. Our commitment to excellence is reflected in our approach to customer service. We believe that a happy resident is the cornerstone of our success, and we are looking for a visionary leader to take our customer service to the next level.
Key Responsibilities:
- Lead, mentor, and inspire a high-performing team.
- Analyze customer feedback and service metrics to identify areas for improvement and drive continuous improvement initiatives.
- Collaborate with cross-functional teams to ensure seamless resident interactions across all touchpoints.
- Stay abreast of industry trends and best practices to keep our resident service offerings competitive.
- Manage and optimize customer service processes to increase efficiency and effectiveness.
- Handle escalated issues and provide resolution in a timely and satisfactory manner.
Qualifications:
- Proven experience in a senior customer service role, preferably in a director or managerial position.
- Exceptional leadership and team management skills.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic environment.
- Proficiency in customer service software and tools.
- A passion for delivering exceptional customer experiences.
Why Join Us?
- Competitive salary and benefits package.
- Opportunity to make a significant impact on our customer satisfaction and overall company success.
- Collaborative and supportive work environment.
- Professional development and growth opportunities.
- Be part of a company that values innovation, excellence, and customer-centricity.
#ZR
Other details- Job Family MANAGER
- Pay Type Salary
