Member Service Representative

3 days ago

Missouri City, United States Houston Federal Credit Union Full time
Member Service Representative - Teller

Location: Sienna Branch, Missouri City, Texas

Employment Type: Full Time

Work Hours: Branch Hours: Monday - Friday: 9:00 am - 6:00 pm, Saturday: 9:00 am - 2:00 pm

Description:

HFCU is looking for an outgoing personality to assist members and guest members with their financial transactions. This individual will assist the Teller Supervisor in day to day operations.

Responsibilities:
  • Receives and processes member financial transactions, including deposits, withdrawals and loan payments. Act as vault teller as needed.
  • Sells money orders, gift cards, and processes cash advances for members and guest members.
  • Maintains and balances cash drawer daily.
  • Helps schedule and monitor daily teller activity.
  • Helps train new employees and monitor performance. Ensure department is providing friendly, professional, personal service to all members.
  • Opens new member accounts.
Expectations:
  • Ensure drawer is balanced daily.
  • Assist members and guests in all functions in accordance with established procedures.
  • Strive for posting accuracy, and to provide administrative support as assigned.
  • Help maintain cohesive staff sufficient to meet daily department needs.
  • Provide informed and professional assistance to all members and associates.
Knowledge & Skills:
  • One year to two years of similar or related experience.
  • A high school diploma or GED required.
  • Courtesy, tact, and diplomacy are essential elements to this job. Work involves personal contact with others inside and outside the organization, generally regarding routine matters for the purpose of giving or obtaining information which may require some discussion.
  • Must be computer literate with excellent communication skills.
  • Must be accurate with numbers and names.
  • Must have qualities that are consistent with our CORE Values:
    • Integrity, Honesty, & Respect
    • Passion, Commitment & Enthusiasm
    • Seek Excellence in All We Do
    • Work Hard and Have Fun
    • Friendly Service and Superior Value

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