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[Full Time] Head of Customer Success at Haystack (United States) | BEAMSTART Jobs
Head of Customer Success
Haystack United States
Date Posted
31 Oct, 2022
Work Location
San Francisco, United States
Salary Offered
Not Specified
Job Type
Full Time
Experience Required
3+ years
Remote Work
Yes
Stock Options
No
Vacancies
1 available
About Haystack
Our Product and Mission
Haystack helps engineering teams become world class through delivery analytics. Team use our product to measure, improve, and establish best practices through analytics & alerts.
We’e backed by Y Combinator and the same people who built Doordash, Airbnb, and Optimizely. We work with world class engineering leaders at companies like Microsoft, Robinhood, and The Economist.
Why Haystack
Work directly with founders and a close knit team of hustlers. We've all got experience building and scaling startups. You'll the unique opportunity to scale a business from the ground up. If you're the type of person that loves new challenges, learning new things, taking on more responsibility, and seeing how your work impacts customers on a daily basis - then we'd love to meet you.
About the Role
This role is primarily responsible for working with Haystack customers to make sure Haystack’s product delivers the value we promise. You will lead CS and should become an expert on Haystack’s product, understand customer needs, advise customers on how to best use Haystack, build relationships, and implement programs that will increase the business’ revenue potentials and minimize churn rates.
What You'll Do
Establish clear client retention goals
Process milestones for the clients and employees to work toward
Assist customers with setting up and navigating programs or software
Improve customer onboarding processes and mutual implementation plans
Promote the value of the product
Upsell services and products with the brand image
Promote value through customer experience
Assist in creating training courses and educational materials
Evaluate and improve tutorials and other communication infrastructure
Develop and manage client portfolios
Analyze customer data to improve customer experience and identify churn-risk customers
Mediate between clients and the internal team
Handle and resolve customer requests and complaints
Minimize customer churn
Aid in product design and product development by sharing insights from your customer conversations
What We're Looking For
Proven work experience as a Customer Success Manager or similar role
Ideally experience with mid-market and enterprise companies
Experience working with brand image and promoting value through customer experience
Exceptional ability to communicate and foster positive business relationships
Technical skills required, as they relate to the use of the product or service
Experience running experiments to understand what efforts drive customer and company value
Accountability and personal organization are essential
Experience in managing a diverse group and training each according to company standards
Strong academic performance at a top-tier school
Details
Details: Full time role. Fully Remote.
Compensation: $80-100K+ USD + generous early employee stock options
Benefits:
Unlimited vacation
100% remote-work environment.
About Haystack
Delivery Analytics for Software Teams
Company Size:
6 - 10 People
Year Founded:
2019
Country:
United States
Company Status:
Actively Hiring
Looking for Partners
Looking for Clients
Raising Funds
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