Alterations Customer Service Representative
5 months ago
- Minimal weekday hours required (join for weekends only)
- Generous Team Member discount
- $400 bonus for every referral hired with NO LIMIT*
- Competitive hourly pay rates & team bonus
- Get Paid Early
At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail
We make dreams happen-apply today
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions:
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
- Use all systems to manage the customer flow to deliver five-star customer experience.
- Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
- Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
- Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
- Promote all alterations services and personalization options.
- Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
- Maintain high dress code standards as required by the Dress Code policy.
- Greet and escort all alterations customers to and from alterations for appointments.
- Press, steam, and spot clean all merchandise.
- Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
- Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
- Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
- Maintains a clean and well-organized alterations room.
- Performs duties and tasks as assigned by store management.
- While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) system
Part Time Benefits Include -
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet - Get Paid Early
- Generous Team Member Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
Disclaimer The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
Other details
- Job Family Retail
- Job Function Alterations
- Pay Type Hourly
- Hiring Rate $11.20
Apply Now
-
Alterations Customer Service Representative
3 weeks ago
El Paso, Texas, United States David's Bridal Full timeAlterations Customer Service Representative Job DescriptionAt David's Bridal, we're seeking a skilled Alterations Customer Service Representative to join our team. As a key member of our Alterations department, you'll play a critical role in delivering exceptional customer service and ensuring our customers receive the highest level of care for their...
-
Alterations Customer Service Representative
3 days ago
El Paso, Texas, United States David's Bridal Full timeAlterations Customer Service Representative Job DescriptionAt David's Bridal, we're seeking a skilled Alterations Customer Service Representative to join our team. As a critical role in the Alterations department, you'll be responsible for providing exceptional customer service and ensuring a seamless experience for our customers.Key Responsibilities:Welcome...
-
Alterations Customer Service Representative
2 weeks ago
El Paso, Texas, United States David's Bridal Full timeJob SummaryWe are seeking a highly skilled Alterations Customer Service Representative to join our team at David's Bridal. As a key member of our Alterations department, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of service.Key ResponsibilitiesWelcome and service customers with...
-
Alterations Customer Service Ambassador
1 week ago
El Paso, Texas, United States David's Bridal Full timeAlterations Customer Service RepresentativeAt David's Bridal, we're committed to delivering exceptional customer experiences. As an Alterations Customer Service Representative, you'll play a critical role in ensuring our customers receive top-notch service and support.Key Responsibilities:Welcome and service customers with genuine enthusiasm, adapting your...
-
Customer Service Representative
3 weeks ago
El Paso, United States Randstad North America, Inc. Full timeJoin one of the Industry leaders transforming the science of risk. Our client is looking to hire Customer Service Representatives to work remotely in Texas. You must be located in Texas. As a Customer Service Representative you will provide Customer Customer Service, Customer Service Representative, Representative, Retail, Staffing, Service
-
Customer Service Representative
5 months ago
El Paso, United States Trans Perfect Translations Full timeEach of our 100 offices has its own individual identity, and each also has its own unique rewards. Customer Service Representatives are responsible for processing in-bound calls with third party client displaying great customer service skills to ensu Customer Service, Customer Service Representative, Representative, Skills, Retail, Business Services
-
Customer Service Representative
3 weeks ago
El Paso, Texas, United States Spark Theory Innovations Full timeUnlock Your Potential as a Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment? We're seeking a talented Customer Service Representative to join our team at Spark Theory Innovations.About the RoleAs a Customer Service Representative, you'll be the face of our...
-
Customer Service Representative
4 weeks ago
El Paso, Texas, United States Spark Theory Innovations Full timeJob DescriptionAre you looking for a challenging and rewarding career in customer service? Do you have excellent communication and problem-solving skills? We are seeking a highly motivated and dedicated Customer Service Representative to join our team at Spark Theory Innovations.As a Customer Service Representative, you will be responsible for providing...
-
Customer Service Representative
1 week ago
El Paso, United States Eaton Corporation, plc Full timePartners with customer contacts and Field Sales to provide exceptional service. Acts as a liaison between the customer and Operations. Enters new orders from customers through multiple order entry systems, with emphasis on error-free order managemen Customer Service Representative, Customer Service, Representative, Operations, Manufacturing, Retail
-
Customer Service Representative
2 weeks ago
El Paso, Texas, United States Domino's Pizza LLC Full timeJob Title: Customer Service RepresentativeDomino's Pizza LLC is seeking a Customer Service Representative to join our team.About the Role:We are looking for a friendly and approachable individual who can provide exceptional customer service to our customers. As a Customer Service Representative, you will be responsible for greeting customers, answering phone...
-
Customer Service Representative
2 weeks ago
El Paso, Texas, United States Domino's Pizza LLC Full timeAbout Domino's Pizza LLCDomino's Pizza LLC is a leading pizza delivery company that offers a unique opportunity for individuals to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring a positive experience for our...
-
Customer Service Representative
2 weeks ago
El Paso, Texas, United States Spark Theory Innovations Full timeJob Title: Entry-Level Customer Service PositionsWe are seeking a dedicated and customer-focused individual to join our team as an Entry-Level Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences and driving sales growth.Key Responsibilities:Identify and pursue...
-
Customer Service Representative
4 weeks ago
El Paso, Texas, United States Circle K Full timeCustomer Service Representative Job DescriptionCircle K is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing prompt and courteous customer service, resolving customer issues, and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide...
-
Customer Service Representative
5 months ago
El Paso, United States Sumitomo Electric Industries Full timeBasic Duties: - Create spreadsheets to track important customer information and orders. - Transfer data from customers' websites, spreadsheets, etc. to the system. - Organize existing data in a spreadsheet. - Verify outdated data and make any necessa Customer Service Representative, Customer Service, Business Operations, Representative, Data Entry,...
-
Customer Service Representative
2 weeks ago
El Paso, Texas, United States Edfinancial Services LLC Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Edfinancial Services LLC.Job SummaryAs a Customer Service Representative, you will be responsible for providing exceptional customer service via phone, chat, or email, resolving customer inquiries and issues in a...
-
Customer Service Representative
1 month ago
El Paso, Texas, United States UniFirst Full timeCustomer Service RepresentativeUniFirst is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Handle...
-
Customer Service Representative
1 month ago
El Paso, United States Mr Appliance Full timeJob Description Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community? If so, we are looking for you! Mr. Appliance is a World Class customer service company who happens to excel at repairing...
-
Customer Service Representative
1 month ago
El Paso, Texas, United States Burnett Specialists Staffing & Recruiting Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Burnett Specialists Staffing & Recruiting. As a Customer Service Representative, you will be responsible for taking orders and referrals from hospitals and physicians' offices, handling multiple phone lines, and providing exceptional...
-
Customer Service Representative
2 weeks ago
El Paso, Texas, United States DATAMARK (Texas) Full timeCustomer Service Representative IDATAMARK, Inc. is a leading provider of innovative solutions in the call center industry. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative I.Job SummaryThe Customer Service Representative I will be responsible for providing exceptional customer service to...
-
Customer Service Representative
2 weeks ago
El Paso, United States Automatic Data Processing Full timeADP is hiring a My. Life Advisor. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achie Customer Service Representative, Customer Service, Client Service, Representative, Technology, Retail, Human...
