Customer Service Representative
2 months ago
Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.
At Airtron, an NRG owned company, we're more than just a heating and air conditioning installer and service provider. We're a family of hard-working and dedicated technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives and more. We invite you to join us and experience the rewards of bringing a smile to our customers' faces every day.
Job Summary:
The Customer Service Representative will support the operational business needs by communicating with and addressing all customer needs and inquiries as well as partnering with field employees and management and completing all applicable administrative duties.
Essential Duties/Responsibilities*:
- Answers phones, schedules customers and assists customers with any/all inquiries.
- Provides customer services relating to sales, sales promotions, installations and communications.
- Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds.
- Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
- Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers.
- Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
- Follows location initiatives and proactively informs and educates customers.
- Makes recommendations and in some cases develops improvement plans in response to customer surveys.
- Follows all company policies and procedures, including but not lmited to safety.
- Other duties as assigned.
Minimum Requirements:
- High School Diploma or GED.
- 2-4 years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone.
- General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook.
- Must be able to communicate in English effectively, both verbally and in writing.
- Valid driver's license required.
- Ability to work overtime with little notice; weekends hours may occasionally be required.
- Completed college course work.
- Customer service mindset.
- Ability to work independently and as part of a team.
- Excellent written and verbal communication skills.
- Able to work in a fast-paced environment.
- Strong organizational skills, attention to detail and the ability to multi-task.
- Willingness to learn and be a part of a team.
- Positive attitude and a team player.
- Related work experience may be substituted for education
- Ability to build positive relationships with customers, both internal and external.
- Willingness and ability to work collaboratively with all levels of the organization.
- Safety mindset and acceptance of a safety culture.
- Open office environment.
- Fast-paced environment.
- Must be able to lift/move up to 20 pounds frequently.
- Frequently performs tasks requiring bending at the waist, kneeling or crouching.
- Must be able to adhere to long periods of standing, walking or sitting.
- Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.
- With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception.
- Ability to express or exchange ideas by means of the spoken word to impart oral information to others.
- Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad.
- Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
-
Customer Services Representative
2 months ago
West Chester, United States GovernmentJobs.com Full timeGovernment Jobs - Full Time, Non Exempt - $19.36 Hourly The Customer Service Representative (CSR) is responsible for providing vital service information to current and prospective clients by utilizing the call center system and customer comment / complaint database to log information and resolve customer questions and concerns. Individuals in this position...
-
Customer Service Representative
4 weeks ago
West Chester, Pennsylvania, United States Ajilon Full timeCustomer Service Representative Job DescriptionAt Ajilon, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for addressing member inquiries, questions, and concerns in all areas, including products, tracking numbers, and updating customer profiles. You'll also...
-
Customer Service Representative
3 weeks ago
West Chester, United States Staffmark Full timeYou don't have to leave to go far. We can set you up for success right here in West Chester, OH! Join Staffmark's growing team as a Customer Service Representative. This temp-to-hire opportunity can allow you to develop your clerical career. Monday - Friday | 7:30 AM - 4:30 PM or 8 AM - 5 PM Pay | $17 - $19 per hour Requirements | 4+ years of call...
-
Customer Service Representative
10 hours ago
West Chester, Pennsylvania, United States Ohio Department of Developmental Disabilities Full timeWe are seeking a highly skilled Customer Service Representative to join our team at {company}. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers through various communication channels, including phone and email.Key Responsibilities:Respond to customer inquiries in a timely and professional...
-
Customer Service Representative
4 weeks ago
West Chester, Pennsylvania, United States Scott Honda of West Chester Full timeWe're seeking a Customer Service Representative to join our award-winning Service Center at Scott Honda of West Chester. As a key member of our Customer Care Team, you'll be responsible for providing exceptional customer experiences through thoughtful communication and professionalism.Key responsibilities include:Welcoming new customers and helping them...
-
Customer Service Representative
3 weeks ago
West Chester, United States Staffmark Group Full timeYou don't have to leave to go far. We can set you up for success right here in West Chester, OH! Join Staffmark's growing team as a Customer Service Representative. This temp-to-hire opportunity can allow you to develop your clerical career. Monday - Friday | 7:30 AM - 4:30 PM or 8 AM - 5 PM Pay | $17 - $19 per hour Requirements | 4+ years of call center,...
-
Customer Service Representative
4 weeks ago
West Chester, Pennsylvania, United States Murphy Ford Full timeJob SummaryAt Murphy Ford, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, answering phone calls, and directing customers to the correct department.ResponsibilitiesAnswer dealership group phones...
-
Customer Service Representative
1 month ago
Chester, Virginia, United States Tech-24 A Commercial Food Service Repair Company Inc Full timeJob OverviewAt Tech-24 A Commercial Food Service Repair Company Inc, we are seeking a highly skilled Customer Service Representative to join our team. This role is responsible for providing exceptional customer service, handling inquiries, and resolving issues in a timely and professional manner.The ideal candidate will have a strong background in customer...
-
Customer Service Representative
3 weeks ago
West Chester, Pennsylvania, United States MAXIMUS Full timeAbout the RoleWe are seeking Customer Service Representatives to provide exceptional support to our customers in the healthcare industry.This is a unique opportunity to join a dynamic team and make a positive impact on people's lives.As a Customer Service Representative, you will be responsible for providing timely and professional responses to customer...
-
Customer Service Representative
4 weeks ago
Chester, United States Kelly Services, Inc. Full timeFor those who want to keep growing, learning, and evolving. We at Kelly hear you, and were here for you! Were seeking a Customer Service Representative to work at a premier utility client in Chester, SC 29706. Sound good? Take a closer look below. Customer Service Representative, Customer Service, Representative, Retail, Staffing, Service
-
Customer Service Representative
1 month ago
Chester, United States Kelly Services, Inc. Full timeKelly Services, Inc. - JobID: 9954AF3F96B042FEB010AF50F834CC6F [Customer Service Representative] As a Customer Service Representative at Kelly Services, Inc., you'll: Handle customer inbound/outbound calls; Provide appropriate solutions and alternatives within the time limits; Keep records of customer interactions, process customer accounts and file...
-
Customer Service Representative
2 months ago
West Chester, United States Dayton Freight Full timeDayton Freight - [Customer Service Representative] As a Customer Service Representative at Dayton Freight, you'll: Assist customers with a variety of inquiries including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests; Take and deliver messages; Provide assistance to Drivers;...
-
West Chester, United States PeopleShare Full timeA medical billing company in West Chester, PA is seeking a Patient Solutions Customer Service Representative!Patient Solutions Customer Service Representative Job Details:Schedule: Monday-Friday normal business hours, and every 3rd SaturdayPay Rate: $18.00/hr Patient Solutions Customer Service Representative Job Description: Make outbound calls to collect...
-
West Chester, United States PeopleShare Inc Full timeA medical billing company in West Chester, PA is seeking a Patient Solutions Customer Service Representative! Patient Solutions Customer Service Representative Job Details: Schedule: Monday-Friday normal business hours, and every 3rd Saturday Pay Rate: $18.00/hr Patient Solutions Customer Service Representative Job Description: Make outbound calls to...
-
Automotive Customer Service Representative
1 month ago
West Chester, Pennsylvania, United States Murphy Ford Full timeAt Murphy Ford, we are seeking a highly motivated and organized individual to join our team as an Automotive Customer Service Representative. This role will provide exceptional customer relations support, receive and direct incoming calls, and answer inquiries regarding repair information.Maintaining an organized database and updated filing system is crucial...
-
Customer Service Representative
4 weeks ago
West Chester, Pennsylvania, United States Home Hvac Services Full timeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative & Dispatcher to join our team at Home HVAC Services. As a key member of our team, you will be responsible for handling service requests and customer complaints in a professional and courteous manner.Key Responsibilities:Receive incoming calls and schedule...
-
Customer Service Representative and Dispatcher
4 weeks ago
West Chester, Pennsylvania, United States Home Hvac Services Full timeJob DescriptionAs a key member of the Home HVAC Services team, you will represent the company on support calls, handling service requests and customer complaints. You will exemplify our code of values by showing respect and courtesy to all customers and employees.You are self-motivated, energetic, and enjoy helping people. You are driven to provide the...
-
West Chester, Pennsylvania, United States Evolution Payroll Services Full timePayroll Specialist - Customer Service RepresentativeEvolution Payroll Services, a leading provider of payroll services, is seeking a highly motivated and detail-oriented individual to join our team as a Payroll Specialist - Customer Service Representative. As a key member of our team, you will be responsible for processing payroll, providing exceptional...
-
Customer Service Representative
1 month ago
Chester, Virginia, United States LMI Richmond Full timeJob DescriptionLMI Richmond is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for building direct conversations around our products and training new team members to ensure senior leadership and upward growth.Key Responsibilities:Brand awareness and customer acquisitions...
-
Customer Service Staff Support Representative
4 weeks ago
West Chester, Pennsylvania, United States County of Chester Full timeJob Title: Customer Service Staff Support RepresentativeJob Summary:We are seeking a highly organized and detail-oriented Customer Service Staff Support Representative to join our team at the County of Chester. As a key member of our Assessment Department, you will provide exceptional customer service, administrative support, and clerical duties to ensure...
