Service Coordinator

2 weeks ago


Juneau, United States Convergint Full time

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Coordinator to join our amazing culture. In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers first choice for service. As a Service Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.Who You AreYou have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Coordinator.Who We AreWith 20-years of proven growth and exceptional performance, our mission is to be our customers best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.What Youll DoConvergint's greatest strength is our people Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.Answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers first choice for service.Provide co-ordination of service with technicians, sub-contractors and customers within designated CTC location.May act as a lead, coordinating the work of others, but not a supervisor.Performs other duties and responsibilities as requested or required.What Youll NeedExceptional telephone and personal customer service skills and ability to work under pressure.Excellent Microsoft Outlook, Excel, and Word skills.Strong financial knowledge and skillsability to understand financials such as accounts receivable/payable, purchase orders, work orders, etc.Strong organizational skills and the ability to handle multiple projects tasks simultaneously.Excellent ability to facilitate a collaborative working environment for customers and team members.Company Benefits and PerksConvergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company.We offer a variety of programs and exceptional benefits to all of our colleagues:Company Holidays and Paid Time OffFun & Laughter Day OffLife insurance & Disability PlanWellness Program401K Matching PlanColleague Assistance ProgramCompetitive salary and compensation planVehicle reimbursement planCorporate Social Responsibility DayAnd much moreRequirements:Education: College degree, trade school or equivalent experienceMinimum Experience: 3-5 years call center, dispatch, or administrativePreferred Experience: (but not required):Experience in a construction industry environmentConvergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available.Qualifications Education Required High School or better.Experience Required 3-5 yearsEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)#J-18808-Ljbffr

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