Customer Experience Associate

3 weeks ago

Washington, United States VASA Fitness Full time

POSITION DESCRIPTION POSITION TITLE : Member Experience Specialist (MES) FLSA STATUS : Hourly COMPENSATION : Base rate of $11.40 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales JOIN OUR TEAM At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is aliveembodied by members and team members alikeVASA is a place where lives are changed because of authentic connections made within our supportive community. BENEFITS We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20 hours per week. All employees receive two complimentary gym membershipsone for themselves and another to give awayplus 401k options. 30 hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above) 40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above) Come join VASA Fitness and work with a passionate, fun, and united team We are proud to be a 'Great Place to Work' certified company PURPOSE The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. This is accomplished through the execution of our operational standards. The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym. DELIVERABLES Operational Responsibilities: Commitment to Delivering a Fun and Meaningful Guest and Member Experience: Demonstrates a genuine, kind attitude when interacting with Guests and Members. Greet guests and members with a smile, eye contact, and courteous tone. Be able to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology. Be familiar with our membership plans, pricing, amenities, add-on options, and class formats. Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training. Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas. Upholds VASA Operational Standards: Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.

  • Supervisory Customer Experience Associate

    3 days ago

    Washington, United States The Exchange Full time

    Oversees associates in the execution of strategies to deliver a tailored customer experience within assigned department(s). Utilizes leadership skills to empower associates to create a positive environment that drives the customer experience and Exchange brand loyalty. **Grade** - 2 **Job Tier** - 1 **Career Area** - Retail Operations **Supervisor** -...

  • Customer Experience Associate

    4 weeks ago

    Washington, United States The Exchange Full time

    As a Customer Experience Expert in Apparel & Accessories, your eye for trend will help our customers discover new looks and bring their definition of style to life with confidence. Your love for fashion and excitement to share your apparel and accessory expertise and tips will help our customers find the perfect outfit for every-day and special occasions,...

  • Management & Program Analyst

    3 weeks ago

    Washington, United States Vet Customer Experience (VCE) Full time

    Summary Multi-Channel Technology (MCT) is a directorate in the Veterans Experience Office (VEO). As part of its focus, MCT provides VA employees with up-to-date tools to better serve Veterans, their families and other stakeholders like medical providers and Veteran Service Organizations. MCT has a broad multi-year strategy to improve Veterans' secure...

  • Customer Experience Coordinator

    4 weeks ago

    Washington, United States Encore Global Full time

    Position Overview Act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Technology. Key Job Responsibilities Customer Contact - Acknowledge and interact with...

  • Guest Experience Associate

    3 days ago

    Washington, United States Placemakr Full time

    The impact you'll have At Placemakr, we are obsessed with service and believe in providing exceptional experiences to our valued guests, residents, and partners. As a Guest Experience Associate I, you will be at the forefront of this mission, serving as the primary point of contact for our guests and residents throughout their stay and until they depart. We...

  • Customer Experience Lead

    3 weeks ago

    Washington, Washington, D.C., United States SAIC Career Site Full time

    Description The Customer Experience Lead serves as the Voice of the Customer, responsible for ensuring a positive overall customer experience across the scope of the Performance Work Statement (PWS). This role involves monitoring and maintaining Service Level Agreements (SLAs), analyzing IT Service Management (ITSM) system tickets to identify areas for...

  • Customer Experience Lead

    4 weeks ago

    WASHINGTON, United States SAIC Career Site Full time

    Description The Customer Experience Lead serves as the Voice of the Customer, responsible for ensuring a positive overall customer experience across the scope of the Performance Work Statement (PWS). This role involves monitoring and maintaining Service Level Agreements (SLAs), analyzing IT Service Management (ITSM) system tickets to identify areas for...

  • Director of Customer Experience

    6 days ago

    Washington, United States DC Public Library Full time

    **THIS POSITION IS OPEN UNTIL FILLED** **INTRODUCTION** The DC Public Library provides environments that invite reading, learning and community discussion and equips people to learn all their lives, to embrace diversity and to build a thriving city. The library is a vibrant center of activity for residents and visitors in the Nation’s Capital and is a...

  • Customer Service Associate

    1 week ago

    Washington, United States Expressinternationalinc Full time

    NATURE AND SCOPE OF JOB The Customer Service Associate role is primarily responsible for the processing of inbound and outbound calls, scheduling appointments, and resolving scheduling issues. This position will also be responsible for ensuring a quality customer experience throughout the entire product installation process. SHIFT DETAILS 5 Days per week...

  • Customer Experience Specialist

    3 days ago

    Washington, United States Grant Leading Technology Full time

    Customer Experience (CX) SpecialistHybrid Grant Leading Technology is seeking a candidate for a Customer Experience (CX) Specialist to join our conversational channels dynamic team. Our Conversational Channels team creates self-service tools to automate the customer service experience. Our team utilizes Conversational IVR, Chatbots, and Virtual Assistants to...

  • Customer Experience Specialist

    2 days ago

    Washington, United States Grant Leading Technology Full time

    Customer Experience (CX) Specialist Hybrid Grant Leading Technology is seeking a candidate for a Customer Experience (CX) Specialist to join our conversational channels dynamic team. Our Conversational Channels team creates self-service tools to automate the customer service experience. Our team utilizes Conversational IVR, Chatbots, and Virtual Assistants...

  • Customer Experience Specialist

    4 weeks ago

    Washington, United States Grant Leading Technology Full time

    Job DescriptionJob DescriptionCustomer Experience (CX) Specialist HybridGrant Leading Technology is seeking a candidate for a Customer Experience (CX) Specialist to join our conversational channels dynamic team. Our Conversational Channels team creates self-service tools to automate the customer service experience. Our team utilizes Conversational IVR,...

  • Customer Experience Analyst

    4 days ago

    Washington, United States Amivero Full time

    Description: **The Amivero Team** Amivero’s team of IT professionals delivers digital services that elevate the federal government, whether national security or improved government services. Our human-centered, data-driven approach is focused on truly understanding the environment and the challenge, and reimagining with our customer how outcomes can be...

  • Customer Experience Analyst

    1 day ago

    Washington, United States Amivero Full time

    Job Type Full-time Description The Amivero Team Amivero's team of IT professionals delivers digital services that elevate the federal government, whether national security or improved government services. Our human-centered, data-driven approach is focused on truly understanding the environment and the challenge, and reimagining with our customer how...

  • Customer Experience Analyst

    2 days ago

    Washington, United States Amivero Full time

    Job Type Full-time Description The Amivero Team Amivero's team of IT professionals delivers digital services that elevate the federal government, whether national security or improved government services. Our human-centered, data-driven approach is focused on truly understanding the environment and the challenge, and reimagining with our customer how...

  • Customer Success Associate

    4 days ago

    Washington, United States Trigenx Full time

    Job Description Job Description Hybrid/Remote Position About the role: Our Customer Success Associates pick up where our Implementation team leaves off, working closely with our top customers to learn more about their fleet and business model, advising on how to customize our product/service for their needs, and becoming their long-term partner. Your role...

  • Customer Success Associate

    2 weeks ago

    Washington, United States Trigenx Full time

    Job DescriptionJob DescriptionHybrid/Remote PositionAbout the role:Our Customer Success Associates pick up where our Implementation team leaves off, working closely with our top customers to learn more about their fleet and business model, advising on how to customize our product/service for their needs, and becoming their long-term partner.Your role will be...

  • Customer Success Associate

    2 weeks ago

    Washington, United States Trigenx Full time

    Job DescriptionJob DescriptionHybrid/Remote PositionAbout the role:Our Customer Success Associates pick up where our Implementation team leaves off, working closely with our top customers to learn more about their fleet and business model, advising on how to customize our product/service for their needs, and becoming their long-term partner.Your role will be...

  • Supervisory Customer Exp Associate

    6 days ago

    Washington, United States The Exchange Full time

    As a Supervisor you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer...

  • Loss Prevention Customer Service Associate

    2 weeks ago

    Washington, Washington, D.C., United States The TJX Companies, Inc. Full time

    ROLES AND RESPONSIBILITIES: LP CSA (TACTICAL UNIFORM)Acts as a visual deterrent to prevent potential loss/dishonesty.Wears a Company-issued Body Worn Camera (if assigned) and engages the camera during approved situations.Wears a complete Company approved uniform (tactical vest, black shirt and pants, and black shoes). The Company provides the tactical vest...