Management & Program Analyst

Found in: Talent US 2 C2 - 6 days ago


Washington, United States Vet Customer Experience (VCE) Full time

Summary

Multi-Channel Technology (MCT) is a directorate in the Veterans Experience Office (VEO). As part of its focus, MCT provides VA employees with up-to-date tools to better serve Veterans, their families and other stakeholders like medical providers and Veteran Service Organizations. MCT has a broad multi-year strategy to improve Veterans' secure access to health care and benefits information and assistance.

Duties

Duties include, but may not be limited to the following: Coordinate and implement all phases of organizational and change management activities significant to VA business lines to improve business processes and ensure user adoption in delivering excellent customer service. Serve as a supporting representative on change management and adoption, to include stakeholder engagement, communications, and the creation of implementation plans that include all the components of change management such as training, impact assessment, and communication and adoption strategies. Serve as a supporting representative on training, including supporting the preferred training approaches and mechanisms and make recommendations for the development of training materials and delivery, as well as coordinate with VA lines of business to develop training strategies and plans. Use knowledge of the major issues, program goals and objectives, and work processes of the organization to assess resistance to change. Use basic understanding of how all the program areas relate to each other and possesses the ability to find and cite relevant laws, regulations, and directives from any part of the Department of Veterans Affairs to assess risks to change implementation. Responsible for mentoring junior analysts and leading a range of project management activities which includes initiating, planning, executing, controlling and closing projects.
Work Schedule: Monday-Friday, 8:00am-4:30pm
Compressed/Flexible: Not available
Telework: Yes
Virtual: This is not a virtual position.
Position Description/PD#: Management & Program Analyst/ 18249A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
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