Customer Service Associate
4 weeks ago
NATURE AND SCOPE OF JOB
The Customer Service Associate role is primarily responsible for the processing of inbound and outbound calls, scheduling appointments, and resolving scheduling issues. This position will also be responsible for ensuring a quality customer experience throughout the entire product installation process.
SHIFT DETAILS
5 Days per week
DESCRIPTION OF DUTIES
Receive and respond to inbound telephone calls involving scheduling/rescheduling, order modifications, customer payment processing, and basic inquiries from customers, clients, and servicers.
Properly document all internal and external systems and maintain a record of all events pertaining to each request.
Act as a liaison between customers, clients, and service providers.
Timely communication provided to each internal department to address issues and/or complaints.
Escalate issues per established procedures.
Consistently meets or exceeds the performance goals established for the position in the areas of efficiency, quality of communication, customer satisfaction, first-contact resolution, and attendance.
Required to successfully complete a customer service training course, which includes paid training for your first two weeks.
MINIMUM QUALIFICATION REQUIREMENTS:
5 successful passes or more at CSEC or equivalent. Diploma in a related field preferred.
Ability to multi-task and be flexible in a fast-paced environment.
Excellent communication skills are needed.
Successful completion of a customer service qualifications and training course
CUSTOMER SERVICE ASSOCIATE SKILLS:
Customer/Client Focus
Communication Proficiency
Time Management
Attention to Detail
Teamwork
Flexibility
Computer Skills
Initiative
Problem Solving/Analysis
Reliability
Quality of Service
#J-18808-Ljbffr
-
Customer Service Associate
4 days ago
Washington, Washington, D.C., United States Wawa Full timeJob DescriptionJob Title: Customer Service AssociateLocation: FieldDepartment: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related...
-
Customer Service Associate
5 days ago
Washington, United States Equiniti Full timeManagement LevelIEQ’s Transfer Agency (TA) is an industry leading stock transfer record-keeping provider covering equity investment vehicles, including corporate equity compensation, corporate actions, initial public offerings, associated stock issuances and sub-accounting record-keeping arrangements. EQ is uniquely positioned among the US shareholder...
-
Customer Service and Sales Associate
2 hours ago
Washington, United States The Hertz Corporation Full timeWage: $16.00/hr The Customer Service and Service Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and...
-
Customer Service and Sales Associate
3 days ago
Washington, United States Hertz Full timeWage: $16.00/hr The Customer Service and Service Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and...
-
Loss Prevention Customer Service Associate
4 weeks ago
Washington, Washington, D.C., United States The TJX Companies, Inc. Full timeROLES AND RESPONSIBILITIES: LP CSA (TACTICAL UNIFORM)Acts as a visual deterrent to prevent potential loss/dishonesty.Wears a Company-issued Body Worn Camera (if assigned) and engages the camera during approved situations.Wears a complete Company approved uniform (tactical vest, black shirt and pants, and black shoes). The Company provides the tactical vest...
-
Project Support/Customer Service Associate
1 month ago
Washington, United States Recruiting For Less Full timeJob DescriptionJob DescriptionOur Washington DC client has been a fixture of the highly specialized US Supreme Court and federal appellate court legal community for decades, printing legal briefs for landmark cases such as Roe V. Wade and Bush V Gore. They are looking for a Project Support/Customer Service Associate to serve as the “overflow valve” in...
-
Sales & Customer Service Associate
2 weeks ago
Washington, United States Massage Envy Full timeOverview: Where Better Careers Begin! Massage Envy Tenleytown Do you have a passion for helping others? At the Massage Envy Tenleytown franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people...
-
Washington, Washington, D.C., United States MARSHALLS Full timeAll 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is...
-
Loss Prevention Customer Service Associate
4 weeks ago
Washington, United States Marshalls Full timeJOB DESCRIPTION ROLES AND RESPONSIBILITIES: LP CSA (TACTICAL UNIFORM) Acts as a visual deterrent to prevent potential loss/dishonesty. Wears a Company-issued Body Worn Camera (if assigned) and engages the camera during approved situations. Wears a complete Company approved uniform (tactical vest, black shirt and pants, and black shoes). The Company...
-
PT Customer Service Leader
4 days ago
Washington, United States Food Lion Full timeAddress: USA-TN-Columbia-5021 Mt Pleasant Pike Store Code: Store 00801 Front End (7215216) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. Primary Purpose To provide...
-
PT Customer Service Leader
5 days ago
Washington, United States Food Lion Full timeAddress: USA-NC-Washington-1345 Us 264 East Store Code: Store 00144 Front End (7206765) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...
-
PT Customer Service Leader
3 days ago
Washington, United States Food Lion Full timeAddress: USA-NC-Washington-1345 Us 264 East Store Code: Store 00144 Front End (7206765) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...
-
PT Customer Service Leader
4 days ago
Washington, United States Food Lion Full timeAddress: USA-NC-Washington-1345 Us 264 East Store Code: Store 00144 Front End (7206765) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide fast,...
-
Service Technician
3 days ago
Washington, United States Hobart Service Full timeEntry Level Field Service Technician2000 14th St NW, Washington, DC 20009, USAFull-timeFLSA Status: Non-ExemptCompany Description:Hobart Service, an Illinois Tool Works Company, has been in business for over 120 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued...
-
Customer Service Specialist
4 days ago
Washington, United States Banner Corp Full time** Customer Service Specialist** **Job Category****:** Mortgage Loan Operations **Requisition Number****:** CUSTO004449 Showing 1 location **Job Details** **Description** **Customer Service Specialist** **Opportunity Overview** As a **Customer Service Specialist** at Banner Bank you will provide positive, professional, and compliant communication and perform...
-
Customer Relations Associate
5 days ago
Washington, United States Westlake Hardware Full timeAbout Westlake Ace Hardware Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. Headquartered in Lenexa,...
-
Lead Service Associate
2 weeks ago
Washington, United States The Bartell Drug Company Full timeThe Bartell Drug Company Lead Service Associate - JR029566 Lake Crescent , Washington Apply Now Lead Service AssociateContribute to our mission to improve Health and Wellness in your community.Become a Rite Aid Lead Service Associate, today!As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations. Your...
-
Lead Service Associate
1 week ago
Washington, United States The Bartell Drug Company Full timeThe Bartell Drug Company Lead Service Associate - JR034067 Fairwood , Washington Apply Now Lead Service AssociateContribute to our mission to improve Health and Wellness in your community.Become a Rite Aid Lead Service Associate, today!As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations. Your purpose is...
-
Customer Service Team Member
2 days ago
Washington, United States Modwash Full time**Customer Service Team Member** Canonsburg, PA, USA ? Washington, PA 15301, USA ? Waynesburg, PA 15370, USA Req #39 Sunday, January 30, 2022 The Customer Service Team Member will be responsible for ensuring that all guests have an outstanding experience. The Customer Service Team Member will educate guests on the benefits of our memberships and navigate...
-
Cashier/Customer Service
3 weeks ago
Washington, United States Sportsman's Warehouse Full timeDetails ID: 17531 Posted: 03/28/2024 Expires: 12/31/2024 Department: Customer Service Shift Info Type: Part-time Shift(s): Varies Hours: Varies Wage Info Wage/Salary:Hourly Wage/Hourly: $10.00 Description Purpose of Position: A Cashier/Customer Service Associate is responsible for maintaining outstanding customer service as per Company...