Guest Experience Associate

3 weeks ago

Washington, United States Placemakr Full time

The impact you'll have

At Placemakr, we are obsessed with service and believe in providing exceptional experiences to our valued guests, residents, and partners. As a Guest Experience Associate I, you will be at the forefront of this mission, serving as the primary point of contact for our guests and residents throughout their stay and until they depart. We are seeking individuals who embody Placemakr's Community Norms, have a "can-do" spirit, and consistently go above and beyond to ensure both internal and external customer satisfaction. As an integral member of our on-site Property Team, you will embody our Property Team Mission with each task and interaction, and consistently demonstrate that exceptional service is the core of our operation.

This position is located on-site at our Washington, DC location requiring AM/PM flexibility for scheduling. The hourly rate for this position is $18.50.

Your typical day

* Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider.
* Foster a "one team" mentality by collaborating effectively with fellow property team members.
* Maintain a safe, secure and compliant environment for team members and guests.
* Offer support to team members in need and support the de-escalation of situations when required.
* Respond to written guest communication in a timely and effective manner through various channels, including text, email, HubSpot and AirBnB..
* Communicate effectively with internal and external customers (i.e. guests, team members and vendors).
* Ensure guests are consistently checked into their assigned rooms in accordance with Placemakr standards.
* Collect payment method consistently at check-in, following established protocols.
* Utilize maintenance, housekeeping, check-in, and other systems accurately.
* Respond promptly and effectively to off-site, cross-functional Placemakr team members via Teams, email, or other communication method.
* Complete thorough and effective shift handovers at the conclusion of each shift.
* Additional duties and responsibilities, as assigned.

What it takes

* 1+ year of previous experience delivering excellent customer service in environments such as hospitality, retail, multi-family or food & beverage.
* Previous experience communicating effectively with internal and external customers, both verbally and in writing.
* Demonstrated ability to learn and utilize systems or technology (previous experience using a POS, CRM or customer communication system a plus)
* You have a can-do attitude and the ability to work effectively in a collaborative environment.
* You embody our Property Team Mission of Customer, Consistency and Community (Norms).
* You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
* Guest Experience Associates will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Guest Experience Associates and an exceptional guest experience.

$18.50 - $18.50 an hour

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