Supervisory Customer Exp Associate

4 weeks ago

Washington, United States The Exchange Full time

As a Supervisor you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.
- We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
- So what can you expect as a Supervisor at the Exchange?
- Promote a positive team and customer centric culture
- Lead a culture of accountability through clear expectations
- Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
- Ensure customers have an extraordinary experience while shopping
- Greet every customer with eye contact and smile in your authentic way

We know that you can work anywhere. However, working at the Exchange is the start of something great While you make it easy for our customers, we focus on you and your development Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you**Grade**
- 2

**Job Tier**
- 1

**Career Area**
- Retail Operations

**Supervisor**
- Yes

**Job Qualifications**
- Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.**Additional Qualifications/Requirements**
- POSITION COMES WITH BENEFITS TO INCLUDE MEDICAL/DENTAL/LIFE INSURANCE, RETIREMENT/401K, PAID VACATION AND SICK LEAVE. ABLE TO WORK FLEXIBLE SCHEDULE TO INCLUDE WEEKENDS AND HOLIDAYS. MUST BE CUSTOMER SERVICE AND DETAIL ORIENTED. HAS A POSITIVE ATTITUDE, A TEAM PLAYER. PREDOMINATELY WORKING AT LEWIS MAIN STORE JEWELRY.
- Able to learn and adapt to current technology needs
- Able to think quickly on the spot to answer customer questions
- Able to take initiative
- Able to share brand knowledge
- Able to lead teams to meet organizational objectives

**Additional Qualifications/Requirements**:

- Excellent attention to detail
- Willing to cross-train and work in other areas of the store, as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Excellent communication skills
- Basic computer skills
- Previous retail supervisory experience preferred

**Salary Minimum**
- $19.55

**Salary Maximum**
- $24.88

**Facility Name**
- JBLM-LEW MAIN STORE

**Major Duties**
- Ensures a high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
- Leads associates utilizing effective communications skills. Trains and coaches associates to ensure they are well-equipped to provide a personalized shopping experience.
- Ensures associates have product knowledge and sales skills to serve the customer in assigned area(s). Trains/coaches associates on merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area.
- Ensures loss prevention and accountability procedures are followed and minimizes all controllable expenses. Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory.
- Communicates performance expectations and maintains employee communication folders to include communication record, time and attendance record, job description, and checklist. Provides effective feedback on adherence to established performance standards and recommends development opportunities.
- May operate a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. May be required to verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance.

  • CAD Drafter

    2 weeks ago

    Washington, United States EXP Full time

    Job Description At EXP, we're driven to provide innovative solutions for the world's built and natural environments. As a team of engineers, architects, designers, scientists, creators and a community of professionals, we bring diverse and talented people together to solve the world's most complex challenges. Here, you join a team that leverages differences,...

  • Senior Substation Electrical Engineer

    7 days ago

    Washington, United States EXP Full time

    Job Description At EXP, we're driven to provide innovative solutions for the world's built and natural environments. As a team of engineers, architects, designers, scientists, creators and a community of professionals, we bring diverse and talented people together to solve the world's most complex challenges. Here, you join a team that leverages differences,...

  • Senior Substation Electrical Engineer

    2 weeks ago

    Washington, United States EXP Full time

    Job DescriptionAt EXP, we're driven to provide innovative solutions for the world's built and natural environments. As a team of engineers, architects, designers, scientists, creators and a community of professionals, we bring diverse and talented people together to solve the world's most complex challenges. Here, you join a team that leverages differences,...

  • Senior Substation Electrical Engineer

    2 weeks ago

    Washington, United States EXP Full time

    Job Description At EXP, we're driven to provide innovative solutions for the world's built and natural environments. As a team of engineers, architects, designers, scientists, creators and a community of professionals, we bring diverse and talented people together to solve the world's most complex challenges. Here, you join a team that leverages differences,...

  • Senior Substation Electrical Engineer

    4 weeks ago

    Washington, United States exp. Full time

    At EXP, we're driven to provide innovative solutions for the world's built and natural environments. As a team of engineers, architects, designers, scientists, creators and a community of professionals, we bring diverse and talented people together to solve the world's most complex challenges. Here, you join a team that leverages differences, harnesses their...

  • Senior Substation Electrical Engineer

    6 hours ago

    Washington, United States exp. Full time

    At EXP, we're driven to provide innovative solutions for the world's built and natural environments. As a team of engineers, architects, designers, scientists, creators and a community of professionals, we bring diverse and talented people together to solve the world's most complex challenges. Here, you join a team that leverages differences, harnesses their...

  • IT Supervisory Specialist

    4 weeks ago

    Washington D.C., United States DC HBX Full time

    DC HBX seeks IT Supervisory Specialist (Security) for Washington, DC office. Duties: Supervise team of Information Security Analysts & contractors resp to design, develop, manage, & implement IT security policies, procedures, & HBX cloud-based platform. Monitor applications, dashboards, queues, & logs; implement & revise security protocols; develop + deploy...

  • Construction Manager

    2 weeks ago

    Washington, United States exp Federal Full time

    Job DescriptionJob DescriptionPlease note: this position is not based in the United States. It will be on site at the project location.Construction ManagerVarious places in the worldexp Federal's mission is to provide secure technical solutions to the U.S. federal government utilizing skilled personnel familiar with working throughout the United States...

  • Construction Manager

    2 months ago

    Washington, United States exp Federal Full time

    Job DescriptionJob DescriptionPlease note: this position is not based in the United States. It will be on site at the project location.Construction ManagerVarious places in the worldexp Federal's mission is to provide secure technical solutions to the U.S. federal government utilizing skilled personnel familiar with working throughout the United States...

  • Construction Manager

    15 hours ago

    Washington, United States exp Federal Full time

    Job DescriptionJob DescriptionPlease note: this position is not based in the United States. It will be on site at the project location.Construction ManagerVarious places in the worldexp Federal's mission is to provide secure technical solutions to the U.S. federal government utilizing skilled personnel familiar with working throughout the United States...

  • Construction Manager with Security Clearance

    2 weeks ago

    Washington, United States exp Federal, Inc. Full time

    Please note: this position is not based in the United States. It will be on site at the project location. Construction Manager Various places in the world exp Federal's mission is to provide secure technical solutions to the U.S. federal government utilizing skilled personnel familiar with working throughout the United States and challenging overseas...

  • Site Superintendent with Security Clearance

    2 weeks ago

    Washington, United States exp Federal, Inc. Full time

    Site Superintendent Washington, DC Exp Federal's mission is to provide secure technical solutions to the U.S. federal government using skilled personnel familiar with working throughout the United States and challenging overseas environments. Exp Federal delivers program management, technical services, construction, and mission support services throughout...

  • Site Superintendent

    2 weeks ago

    Washington, United States exp Federal Full time

    Job DescriptionJob DescriptionSite SuperintendentWashington, DCExp Federal's mission is to provide secure technical solutions to the U.S. federal government using skilled personnel familiar with working throughout the United States and challenging overseas environments. Exp Federal delivers program management, technical services, construction, and...

  • Site Superintendent

    2 months ago

    Washington, United States exp Federal Full time

    Job DescriptionJob DescriptionSite SuperintendentWashington, DCExp Federal's mission is to provide secure technical solutions to the U.S. federal government using skilled personnel familiar with working throughout the United States and challenging overseas environments. Exp Federal delivers program management, technical services, construction, and...

  • Site Superintendent

    13 hours ago

    Washington, United States exp Federal Full time

    Job DescriptionJob DescriptionSite SuperintendentWashington, DCExp Federal's mission is to provide secure technical solutions to the U.S. federal government using skilled personnel familiar with working throughout the United States and challenging overseas environments. Exp Federal delivers program management, technical services, construction, and...

  • Supervisory Records Examiner

    7 days ago

    Washington, United States Fsafederal Full time

    Supervisory Records Examiner / Analyst Supporting the FBI #24-203 {{jcity}}{{jstate}} Salary Commensurate w/Exp Position Supervisory Records Examiner / Analyst Supporting the FBI FBI Description: Be a part of the nationwide law enforcement initiative that removes the tools of crime from criminal organizations, depriving wrongdoers of proceeds from their...

  • Supervisory IT Specialist

    1 month ago

    Washington, Washington, D.C., United States Non-Departmental Agency Full time

    Summary DFC ranked a Best Places to Work in 2022.This position is part of the U.S. International Development Finance Corporation (DFC), Office of Information Technology (OIT). As a Supervisory IT Specialist (AI/Digital Experience), you will be responsible for leading, directing and managing a staff, portfolio and resources that will take advantage of...

  • associate (senior)

    21 hours ago

    Washington, Washington, D.C., United States Cleary Gottlieb Steen & Hamilton LLP Full time

    Associate (Senior) sought by Cleary Gottlieb Steen & Hamilton LLP in Washington, DC to review & negotiate antitrust-rltd provisions in complex sale & purchase agreements, as well as review antitrust compliance & investigations. Reqs J.D. or foreign equiv & 4 yrs of exp as an Associate or rltd occupation.Must incl 4 yrs of exp in each of the following:...

  • associate (senior)

    4 weeks ago

    Washington, Washington, D.C., United States Cleary Gottlieb Steen & Hamilton LLP Full time

    Associate (Senior) sought by Cleary Gottlieb Steen & Hamilton LLP in Washington, DC to review & negotiate antitrust-rltd provisions in complex sale & purchase agreements, as well as review antitrust compliance & investigations. Reqs J.D. or foreign equiv & 4 yrs of exp as an Associate or rltd occupation.Must incl 4 yrs of exp in each of the following:...

  • Site Superintendent

    2 weeks ago

    Washington, United States exp Federal Full time

    Job DescriptionJob DescriptionSite SuperintendentWashington, D.C/ Chantilly, VAexp Federal is an established, collaborative, and growing full-service architectural and engineering firm that provides a full range of design solutions and construction support to the federal government. Our team of professionals operates in some of the most challenging...