Hotel Front Desk Clerk

2 months ago


Atlanta, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time
Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now

Responsibilities

•Connect with the housekeeping department to ensure guest accommodations are ready
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
•Handle customer complaints as necessary

Qualifications

•Displays impeccable interpersonal, time management, organizational skills, and customer service skills
•1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
•High school graduate, GED recipient, or equivalent
•Has experience answering telephone calls and troubleshooting stressful situations
•Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Hotel Front Desk Clerk

    2 months ago


    Atlanta, United States Aloft Atlanta at the Battery Atlanta Full time

    Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you...

  • Hotel Front Desk Clerk

    3 months ago


    Atlanta, United States Aloft Atlanta at the Battery Atlanta Full time

    Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our...

  • Hotel Front Desk Clerk

    3 months ago


    Atlanta, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

    Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our...


  • Atlanta, United States Marriot Hotel Full time

    Job Overview: As a Front Desk Receptionist/Customer Service Clerk, you will greet visitors, answer phone calls, and assist customers with their inquiries. You’ll help ensure everyone has a positive experience with our company.


  • Atlanta, United States DoubleTree Suites by Hilton Hotel Atlanta- Galleria Full time

    Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...


  • Atlanta, United States DoubleTree Suites by Hilton Hotel Atlanta- Galleria Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...


  • Atlanta, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

    Job DescriptionJob DescriptionAre you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an...


  • Atlanta, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

    Description Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you'll...


  • Atlanta, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

    Description Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We're hiring a hotel front desk manager to lead our already fantastic team. You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary....


  • Atlanta, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

    Job DescriptionJob DescriptionAre you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services...

  • (Hybrid Role

    1 month ago


    Atlanta, United States Summit Management Corporation Full time

    The TownePlace Suite Hotel is seeking a dedicated and versatile individual to join our team in a hybrid role as a Night Auditor and Front Desk Clerk. This full-time position involves working as a Night Auditor for two to three days a week and as a Front Desk Clerk for two days a week. The ideal candidate will be committed to providing exceptional customer...

  • (Hybrid Role

    1 month ago


    Atlanta, United States Summit Management Corporation Full time

    The TownePlace Suite Hotel is seeking a dedicated and versatile individual to join our team in a hybrid role as a Night Auditor and Front Desk Clerk. This full-time position involves working as a Night Auditor for two to three days a week and as a Front Desk Clerk for two days a week. The ideal candidate will be committed to providing exceptional customer...

  • Front Desk Supervisor

    2 weeks ago


    Atlanta, United States The Burgess Hotel, Atlanta, A Tribute Portfolio Hotel Full time

    Primary Purpose:The primary purpose of the Front Desk Supervisor is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand standards and the Owners's vision of Customer Service) are being followed.Work Performed:The Front Desk Supervisor will be tasked with the...

  • Front Desk Supervisor

    3 months ago


    Atlanta, United States The Kimpton Sylvan Hotel Full time

    Overview: Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly...

  • Front Desk Agent

    2 months ago


    Atlanta, United States Bellyard A Tribute Portfolio Hotel Full time

    Property Description: Bellyard A Tribute Portfolio Hotel, located in the vibrant heart of Atlanta, is seeking passionate individuals to join our team! As a job applicant, you'll have the opportunity to work in a modern and stylish property that embodies the spirit of Atlanta's cultural scene. With positions available in front desk, housekeeping, food and...


  • Atlanta, United States Colwen Hotels Full time

    Ellis Hotel, a Colwen Hotels Property, is seeking a friendly, customer service focused Front Desk associate to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work...

  • Front Desk Associate

    2 months ago


    Atlanta, United States Colwen Hotels Full time

    Ellis Hotel, a Colwen Hotels Property, is seeking a friendly, customer service focused Front Desk associate to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work...

  • Front Desk Manager

    2 weeks ago


    Atlanta, United States The Burgess Hotel, Atlanta, A Tribute Portfolio Hotel Full time

    Primary Purpose:The primary purpose of the Front Desk Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand standards and the Owners's vision of Customer Service) are being followed.Work Performed:The Front Desk Manager will be tasked with the following...

  • Front Desk Supervisor

    4 weeks ago


    Atlanta, Georgia, United States Shaner Hotel Group Full time

    Job DescriptionBe available to work a flexible schedule, including weekends, holidays, and varied shifts.Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.Handle guest complaints ensuring guest satisfaction.Assist staff with their job functions to ensure optimum service to guests.Monitor and...


  • Atlanta, United States Hilton Atlanta Perimeter Full time

    Job DescriptionJob DescriptionAre you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services...