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People Operations Generalist

3 months ago

Union City, United States STORD Full time

Stord is the leading commerce enablement provider of fulfillment services and technology that powers seamless checkout and delivery experiences for high-volume mid-market and enterprise brands across all channels. Stord manages over $5 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms.

With Stord, brands can sell more, save money, and reduce headaches.With Stord, brands can increase cart conversion, improve unit economics, and drive customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, Native, Tula, American Giant, and more trust Stord to make their supply chains a competitive advantage. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, and Salesforce Ventures.

Join us to help empower commerce brands with the best end-to-end customer and delivery experience.

About the People Ops Generalist Position:

The People Ops Generalist is the local on-the-ground HR partner at their assigned local FC, centered around a strong collaboration with the local senior leadership. The Generalist creates a positive, engaging employee experience by serving as a people advocate on the ground in partnership with both the associates and warehouse leadership. The Generalist works closely with the Sr HRBP, Supply Chain to ensure each facility is promoting the same Stord culture and employee experience and adjusting to the challenges and opportunities of a startup environment. The Generalist handles day-to-day HR functions for the warehouse and also proactively works to continuously improve the people experience, collaborating with senior leadership to drive business priorities.

What You'll Do:

Serve as the main HR contact and employee advocate for Atlanta Fulfillment Center for all HR support and opportunities:

  • Manage Day to Day HR Operational Functions including timecard review, tracking attendance, updating timecards, tracking disciplinary action, ADA/FMLA requests
  • Facilitate New Hire Orientation, creating a positive "Day 1" experience
  • Manage full-cycle Employee Engagement Activities for the site including creation of engagement calendar, implementation of on-site activities, and communication to broader site/HR channels
  • Foster and role model an environment of inclusion for all employees
  • Advocate for employees' success to ensure each and every associate can feel fully engaged in the work they do and valued for who they are
  • Equitably exercise high-judgment, manage through ambiguity and serve as first point of escalation for employee concerns
  • Create and drive an active approach to impact change and innovation around employee engagement, with a focus on continuous improvement.
  • Coach, develop and support leadership through decision making with empathy and sound judgment through leadership 1:1s, roundtables and continuous training
  • Collaborate with multiple levels of the organization ranging from front-line employees to senior leaders
  • Use data and metrics to identify trends, anticipate business needs and develop action plans, including attendance and attrition deep dive and planning
  • Proactively manage professional and personal development through continuous learning and training
  • Be ready to work hard, have fun and remain flexible in our start up environment
What You'll Need:
  • At least 1 year of warehouse experience in an HR support role
  • Ability to influence change and foster an environment of inclusion for all employees.
  • Skills in employee engagement and problem solving with diverse populations.
  • Experience working in a rapidly changing environment driven by continuous innovation.
  • Knowledge and application of HR fundamentals.
  • Partnering with leaders at multiple levels of the organization to develop forward looking strategies and goals focused on the employee experience.
  • Experience in coaching and supporting leaders in performance management, continuous feedback, and ongoing development
  • Passion for advocating for employees, leaders and People team across all areas of the supply chain
Bonus Points:
  • Bilingual (Spanish) or working knowledge of Spanish a plus
Culture Snapshot:

Our team is passionate about sitting at the intersection of enterprise technology and global logistics. The Stord company culture is electric, and we are proud to offer a career experience that will make you excited to come to work every day. We are creating an environment of continuous improvement through collaboration and diverse thinking by solving challenging problems and working with talented and smart colleagues. At Stord you will have daily opportunities to learn and inspire those around you. You will be surrounded by a team of self-starters who are motivated to have an impact through driving results.

Below are a few perks of joining our team:
  • Competitive salary and bonus
  • Friendly, Passionate, and Intelligent Employee Base
  • Creative Problem Solving and Entrepreneurial Thinking
  • Fast-Paced Environment
  • Low-Ego, Solution-Driven Culture
  • Community Involvement and Volunteer Opportunities
  • Employee Resource Groups: Women of Stord, JEDI (Justice, Equity, Diversity, & Inclusion), Stord-Serves, & More
Benefits:
  • 401(k)
  • Medical, Dental, and Vision Insurance
  • Life and Disability Insurance
  • Health Savings Account (HSA) option
  • Employee Assistance Program (EAP) - Mental Health Resources
  • Paid Parental Leave
  • Gym Stipend
  • Paid Time Off
  • Paid holidays
  • And more

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Stord participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.