Care Coordinator
2 months ago
As a small woman-owned mental health practice in the heart of Texas, we pride ourselves on connecting people of various backgrounds with the quality support they need. We partner with organizations, schools, and individuals to offer counseling services that promote individual change through systems-oriented care. Our goal is to provide access to quality clinical mental health care for every child, adult, and organization that needs it.
Job Summary: The Care Coordinator (CONTRACTOR) uses outstanding customer service, organization, and communication skills to ensure that both clients and therapists are supported in their day-to-day experience. This position regularly communicates in writing or via phone with patients, family members, therapists and other administrative staff to facilitate high quality care. The Care Coordinator works both collaboratively and independently to uphold patient confidentiality and perform a wide range of administrative support duties.
Required Education and Experience: Bilingual in English/Spanish. Understanding and knowledge of HIPAA regulations. High School Diploma or equivalent. 1+ year experience in healthcare and/or clerical setting.
Preferred Education and Experience: Experience in a mental healthcare setting. Bachelors in a mental health related field. G-Suite experience (Google). EHR experience.
Work Environment: This position works primarily in a remote setting. We are looking for someone that lives in the Austin area, so that we may ask that you attend occasional in-person meetings. The employee may have frequent interaction with persons who are mentally ill, disabled, and/or emotionally upset. We are seeking someone to work 4-6 hours per day, either Monday through Thursday or Monday through Friday, for approximately 20-24 hours per week.
Essential Functions of this Position: Contributes to monthly team goals. Communicates information to patients regarding services being, or to be provided. Register patients using an EMR system. Assist patients, family members or other clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner. Assists with verification of client insurance coverage and prior authorizations. Provide patients with information on what their insurance covers, and calculate and communicate co-pays and out of pocket payments. Assists clients and staff with client account questions as they occur. Answer and refer telephone calls or other inquiries to ensure accurate and timely communications are facilitated. Assists the Care Team, Director of Care Operations, and Director of Business Operations with additional duties as assigned. Forms and manages friendly, ongoing professional relationships based on kindness and respect with Vida Clinic staff and external contacts such as patients, patient guardians, vendors, researchers, university officials, government officers, media representatives, and companies seeking to do business with Vida Clinic. Uses multiple technical applications including word processing, database management, spreadsheets, graphics and presentation software, electronic calendar, email, and other technical/scientific applications.
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