Director of IT Infrastructure and Operations
3 weeks ago
Job DescriptionJob Description
The Director of IT Infrastructure and Operations is an experienced technology leader who will lead the efforts in managing and supporting (a) the organizations IT infrastructure, (b) software development processes, (c) data center and IT operations and (d) security operations, and (e) web services teams.
As a director, you will be responsible for establishing culture and leading your teams to achieve your objectives in this role. You will be responsible for driving the technologies, processes and procedures under your direct leadership to effect meaningful change across the organizations technology stack and technology teams.
This position is a key contributor with data management and disaster recovery responsibilities. The role is responsible for the resiliency and recovery of IT Infrastructure including backups and disaster recovery.
Duties/Responsibilities:
Software Development support
- responsible for managing the DevOps team to provide full support for development teams. The work is hands-on and you will be leading your team to achieve its objectives in providing stability, automation, configuration, backup, monitoring, troubleshooting, documentation and updates to the companys infrastructure.
Automate the configuration, testing, monitoring and backup of our infrastructure.
Research, test and deploy tools necessary on a project basis.
Build and maintain tools to improve predictability and reliability of releases and deployments.
Help automate operations and processes.
Develop and provide
documentation/training
on procedures.
Manage and participate in the on-call rotation.
A list of some of the technologies we use:
AWS Services, Proxmox, CEPH, Cloudfront, Rackspace cloud
Puppet, Ansible, Jenkins, Vagrant, Rundeck
MySQL, Postgres, MongoDB, REDIS, Elasticsearch
Apache, NGINX, FPM, HAProxy, Varnish, Tomcat, Pound
ELK/Elastic.co stack, Sensu, Prometheus, Grafana
Technical Operations support
- responsible for providing daily support of the companys customer-facing production infrastructure including reliability, uptime, process monitoring, incident monitoring and reporting, troubleshooting,
Manage DNS services and servers
Support various internal tools such as Domain Admin, GAP tool, JIRA, Confluence, Mattermost, and customer softwares
System health and process monitoring
Incident management & reporting
Security Operations
- responsible for leading the organizations security-first culture including management of the annual SOC II audit, IT security policy and procedures, implementation and ensuring the org adheres to standards set forth.
Support SOC II Type 2 audit
Vulnerability scanning and remediation
Penetration and remediation
PCI scanning and remediation
Maintain & update organization IT security policies
Ensure compliance to IT security policies
IT Infrastructure support
- responsible for the IT helpdesk and managed service provider responsible for desktop support, the organization's Google Workspace services, various corporate tools, email systems, IT security policy and implementation of best practices and organization-wide procedures.
Oversee IT Helpdesk support
Oversee the companys MSP, Spotlink
Manage the organization's IT Security Policy, its implementation, and adherence to.
Ensure SOPs are well documented and adhered to across the organization
Manage ITs capital and operating budgets
Implement best practices in conjunction with management
Web Services Team
- oversee the web services and solutions engineering teams responsible for managing our client-facing hosting environments, Google Workspace, Cloudflare and enterprise technology service business. The managers of this department will report directly to you.
Provide guidance on operations and business processes
Work with product manager on direct product and operations roadmaps
Assist as a subject-matter expert on complex technical issues
Required Skills/Abilities:
Strong and proven leadership skills leading teams and technical organizations
The ability to communicate technical information both verbally and in writing
Strong skills/experience in implementing, managing and supporting required policies, processes, teams, measures, tools, and reporting particularly as it relates to IT support services and related solutions, capabilities and technologies.
Strong understanding of IT process management including incident, problem, change and release management.
Solid understanding of software lifecycle or product management lifecycles with a strong understanding of release management processes.
Proficiency building Continuous integration and Continuous Deployment (CI/CD) pipelines.
Knowledge of monitoring tools and technologies:
Elastic.co, ELK, Sensu, Grafana, Prometheus, SNMP
Knowledge of containerization using Docker/Kubernetes.
Knowledge of DNS services and domain name system
Experience with configuration management tools such as Ansible, Puppet, Chef.
Systematic problem solving approach, combined with a strong sense of ownership and drive.
Highly organized, results-oriented and attentive to details.
Excellent verbal and written communication, presentation, facilitation and diplomacy skills.
Ability to lead and mentor a team of people with varying levels of skill and experience.
Education and Experience:
10 years of experience with functional and technical aspects of IT support services and related solutions, capabilities and technologies, including 5 years of team management experience
Minimum BA Degree
Highly organized, results-oriented and attentive to details.
Self-motivated, proactive, independent and responsive
Excellent verbal and written communication, presentation, facilitation and diplomacy skills.
Ability to lead and mentor a team of people with varying levels of skill and experience.
Company Description101domain.com is a full-service domain name and web services company located in North County San Diego off of Palomar Airport Road.
We focus heavily on global corporate markets working with Fortune 500, Global 2000, startups, and mid-market companies to develop and protect their digital assets online including web properties, domain names, DNS, hosting infrastructure, and trademark usage online.
Working with clients around the world, we are looking for high performance, go getters who love tech and internet technologies and love working with clients to help them achieve their objectives. Work in a dynamic and fast-paced team environment alongside high-performance and driven leadership with a track record of success.
We turned 24 this year as a company and are focused on positioning ourselves for the next 20 years to come. Come join us on our journeyCompany Description101domain.com is a full-service domain name and web services company located in North County San Diego off of Palomar Airport Road.We focus heavily on global corporate markets working with Fortune 500, Global 2000, startups, and mid-market companies to develop and protect their digital assets online including web properties, domain names, DNS, hosting infrastructure, and trademark usage online.Working with clients around the world, we are looking for high performance, go getters who love tech and internet technologies and love working with clients to help them achieve their objectives.
Work in a dynamic and fast-paced team environment alongside high-performance and driven leadership with a track record of success.We turned 24 this year as a company and are focused on positioning ourselves for the next 20 years to come.
Come join us on our journey
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