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PART-TIME Client Service Representative

2 months ago

Thousand Oaks, United States VCA Animal Hospitals Full time

PART-TIME CSR- ESSENTIAL FUNCTIONS:

Customer service functions, including: greeting visitors, answering telephones, and checking in pets for their services

Scheduling and confirming appointments

Placing outbound calls for follow-ups and reaching out to prospective clients

Presenting and explaining fees, including processing payments

Recommending, selecting, and obtaining products and services

Answering questions regarding products and services offered at The Barkley Pet Hotel & Day Spa

Managing pet records, charts, reports and correspondence

Walking dogs to their designated area

QUALIFICATIONS:

At least one year of proven past experience helping customers

High School Diploma/GED or equivalent

Excellent listening and communication skills

Compassion for pets and peopleas well as awareness and understanding of others reactions

Proven decision-making skills to choose the most appropriate course of action

The ability to integrate new information into problem-solving

Proficiency in Microsoft Office

Willingness to work non-traditional hours, including nights, weekends and holidays

The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS:

VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $19 to $20 per hour.