Benefits Technology Assistant

3 months ago

Irvine, United States Sullivan Curtis Monroe Insurance Svs LLC Full time

Job Type

Full-time

Description

If you are an energetic benefits professional who enjoys being part of a dynamic team that is dedicated to their clients and are looking for a new place to call home, SCM is the place for you. SullivanCurtisMonroe is known for their culture, friendliness and flexibility. We are looking to add a tech savvy, people-oriented Benefis Technoloty Assistant to join our ever-growing Benefits team. We are looking for someone who will be responsible for the implementation and maitenance of our benefits administration system, working closely with our internal teams, vendors, and clients to ensure seamless and efficient operations.

Essential Duties & Responsibilities

  • Interface with internal team members and clients to gather requirements and update appropriate documentation.
  • Assist with configuration testing and data audits.
  • Prepare and update tech profiles, test plans, and file feed trackers.
  • Triage, research, and respond to complex benefit administration setup issues such as eligibility, calculation errors, and service deliverability.
  • Assist in preparing manual enrollment templates.
  • Manage new file feed builds with vendors and carriers for new plans/carriers and ensure process completion (live file feeds) whether weekly updates.
  • Research and resolve file feed discrepancies during the testing period and ongoing production issues, including EDI file feeds.
  • Manage follow up for open enrollment and ongoing production file feeds.
  • Create and manage project management plans, assign ownership, and drive results.
  • Manage projects effectively in an ongoing environment, prioritizing work and multitasking on several projects simultaneously.
  • All other duties as assigned.
Requirements
  • High school diploma required; bachelor's degree preferred.
  • Possess a minimum of 1 year of experience in employee benefits, specifically in clerical or customer service roles.
  • Experience in Benefits administration systems preferred.
  • A valid Life and Health Insurance License is preferred. If not currently licensed, the ability to obtain the license within 60 days of employment is required.
  • Have the ability and willingness to attain insurance certifications within 18 months of hire.
  • Develop excellent communication and customer service skills, with a focus on building and nurturing strong client relationships.
  • Proficiency in formulating comprehensive plans and innovative solutions, coupled with the proactive initiative to implement them and assume accountability for their results.
  • Demonstrate ability to work collaboratively with colleagues and carrier partners to achieve departmental and company goals.
  • Proficient in the Microsoft Office Suite, with advanced expertise in Excel for comprehensive data analysis.
  • Proficiency in orchestrating and hosting virtual meetings using platforms like Teams and Zoom, encompassing the capability to share screens and deliver presentations (e.g., PowerPoint, Proposals, etc.).


Salary Description

$50,895 to $63,628

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