![Valentino](https://media.trabajo.org/img/noimg.jpg)
Client Advisor- Newbury ST
4 weeks ago
WHY WORK FOR VALENTINO A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive and open-minded community. WHAT WE BELIEVE IN Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. WHO ARE WE LOOKING FOR A Client Advisor for our Boutique on Newbury Street. The Client Advisor role is a key team member in contributing to the store business through achieving sales goals, excellent clienteling, and all KPI goals (conversion rate, cross-selling, AVT, upselling). Hourly base plus commission. Hourly Rate: $20-$23 (based on experience and subject to change) Key Responsibilities Client Centric Activities: Strong product knowledge Master the Client Journey Create strong client relationships Clientele and proactive engagement with existing and prospect clients as per plan defined by Store Management Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing, and farewell). Focus on development and retention of existing clients, recruitment of new and potential ones Engage the client through every selling opportunity - walk-in, private appointment, phone consignments Actively participate to achieve the store’s sales and business KPI’s in partnership and OTO appointment routine Escalate any client issues to Team Manager (if applicable) or Store Manager/Director Merchandise and Visuals: Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints) Ensure product maintenance, replenishment on the floor Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales. Respect administration and operations procedures. Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management. Operations: Knowledge and understanding of company policies and procedures Ability to use POS system to perform all client transactions Where an Ops HC is not present, takes an active part in the execution of operational tasks (including shipping/receiving) Requirements Min 2 years of experience in a similar role in the luxury retail industry Proven track record in sales Excellent knowledge in product and client journey Must be a team player Excellent organizational, follow-up, and time management skills Demonstrates confidence and ability to develop relationships with clients, team, and the business Clear and concise communication skills – verbal and written #J-18808-Ljbffr
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Client Advisor- Newbury ST
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Boston, United States Sabceducation Full timeA career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. WHAT WE BELIEVE IN Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is...
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