Customer Experience Associate, Sales
1 month ago
Customer Experience Associate, Sales – Boston – Newbury St. Customer Experience Associate, Sales – Boston – Newbury St., MA Our Customer Experience Associate, Sales provide an exceptional experience for every Brilliant Earth customer. As a Customer Experience Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers’ lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Boston – Newbury St., MA showroom location. What you’ll do: Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product. Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience. Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre-appointment questions. Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance. Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security. Open and/or close the showroom and waiting area. Use our ERP system to manage your tasks and communicate cross-functionally. Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. What You Have: A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door. A drive to exceed goals. You love a good challenge You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets. It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment. Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together What We Offer Career Growth. We want to see you sparkle Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Sales Incentive Programs. Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps. Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings. Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry. Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling. Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering. Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month 401k match. We know that saving for the future is important. That’s why we offer a generous 401k match. Paid Time Off. We know it’s important to recharge and relax – you’ll accrue 3 weeks of PTO in your first year. Disability and Life insurance. 100% employer-paid. How to Apply & What to Expect: If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders #J-18808-Ljbffr
-
Customer Experience Associate, Sales
3 weeks ago
Boston, United States Brilliant Earth Full timeCustomer Experience Associate, Sales - Boston - Newbury St., MA Our Customer Experience Associate, Sales provide an exceptional experience for every Brilliant Earth customer. As a Customer Experience Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or...
-
Customer Experience Associate, Sales
2 months ago
Boston, United States Brilliant Earth Full timeCustomer Experience Associate, Sales - Boston - Newbury St., MA Our Customer Experience Associate, Sales provide an exceptional experience for every Brilliant Earth customer. As a Customer Experience Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or...
-
Customer Experience Associate, Sales
2 months ago
Boston, United States Brilliant Earth Full timeCustomer Experience Associate, Sales - Boston - Newbury St., MA Our Customer Experience Associate, Sales provide an exceptional experience for every Brilliant Earth customer. As a Customer Experience Associate, you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or...
-
Customer Experience Associate, Sales
1 month ago
Boston, United States Brilliant Earth Full timeCustomer Experience Associate, Sales - Boston - Newbury St., MAOur Customer Experience Associate, Sales provide an exceptional experience for every Brilliant Earth customer. As a Customer Experience Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or...
-
Customer Experience Associate, Sales
1 month ago
Boston, United States Brilliant Earth Full timeCustomer Experience Associate, Sales - Boston - Newbury St., MA Our Customer Experience Associate, Sales provide an exceptional experience for every Brilliant Earth customer. As a Customer Experience Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or...
-
Customer Experience Associate, Sales
1 month ago
Boston, United States Brilliant Earth Full timeJob DescriptionJob DescriptionCustomer Experience Associate, Sales - Boston - Newbury St., MAOur Customer Experience Associate, Sales provide an exceptional experience for every Brilliant Earth customer. As a Customer Experience Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual...
-
Customer Experience Associate, Sales
3 weeks ago
Boston, United States Brilliant Earth Full time $20 - $27Job DescriptionJob DescriptionCustomer Experience Associate, Sales - Boston Our Customer Experience Associate, Sales provide an exceptional experience for every Brilliant Earth customer. As a Customer Experience Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments,...
-
Customer Experience Associate, Sales
4 weeks ago
Boston, United States Brilliant Earth Full timeJob DescriptionJob DescriptionCustomer Experience Associate, Sales - Boston Our Customer Experience Associate, Sales provide an exceptional experience for every Brilliant Earth customer. As a Customer Experience Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments,...
-
Google TV Experience Manager
2 days ago
Boston, United States Acosta Sales & Marketing Full timeGoogle TV Experience ManagerGeneral InformationCompany: PRE-USLocation: BOSTON, Massachusetts, 02118Ref #: 49393Function: MerchandisingEmployment Duration: Full-timeBenefits:Medical, dental and vision insuranceCompany-paid life insurance, short-term and long-term disability401k programGenerous Paid Time Off (PTO) programDescription and RequirementsAdvance...
-
Google TV Experience Manager
4 weeks ago
Boston, United States Acosta Sales & Marketing Full timeGoogle TV Experience Manager General Information Company: PRE-US Location: BOSTON, Massachusetts, 02118 Ref #: 49393 Function: Merchandising Employment Duration: Full-time Benefits: Medical, dental and vision insurance Company-paid life insurance, short-term and long-term disability 401k program Generous Paid Time Off (PTO) program Description and...
-
Google TV Experience Manager
6 days ago
Boston, United States Acosta Sales & Marketing Full timeGoogle TV Experience ManagerGeneral InformationCompany: PRE-USLocation: BOSTON, Massachusetts, 02118Ref #: 49393Function: MerchandisingEmployment Duration: Full-timeBenefits:Medical, dental and vision insuranceCompany-paid life insurance, short-term and long-term disability401k programGenerous Paid Time Off (PTO) programDescription and RequirementsAdvance...
-
Sales and Customer Experience Manager
6 days ago
Boston, Massachusetts, United States Macy's Full timeAbout the Role:Macy's is seeking a highly skilled and experienced Sales and Customer Experience Manager to lead our sales floor and customer service team. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.Key Responsibilities:Build a productive and...
-
Customer Experience Assistant, Sales
3 months ago
Boston, United States Brilliant Earth Full timeWhat you’ll do: Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets,...
-
Hybrid: Customer Experience Associate
2 months ago
Boston, United States Withings Full timeWithings is on a mission to be the trusted leader in clinical-grade smart health devices. Already the leading innovator of smart scales, our product portfolio includes connected scales, connected blood pressure monitors, sleep monitors, thermometers, and health/activity wearables. Historically a B2C company, Withings created a new B2B division - Withings...
-
Hybrid: Customer Experience Associate
2 months ago
Boston, United States Withings Full timeJob DescriptionJob DescriptionWithings is on a mission to be the trusted leader in clinical-grade smart health devices. Already the leading innovator of smart scales, our product portfolio includes connected scales, connected blood pressure monitors, sleep monitors, thermometers, and health/activity wearables.Historically a B2C company, Withings created a...
-
Hybrid: Customer Experience Associate
3 weeks ago
Boston, United States Withings Full timeJob DescriptionJob DescriptionWithings is on a mission to be the trusted leader in clinical-grade smart health devices. Already the leading innovator of smart scales, our product portfolio includes connected scales, connected blood pressure monitors, sleep monitors, thermometers, and health/activity wearables.Historically a B2C company, Withings created a...
-
Respiratory Clinical Sales Specialist
3 months ago
Boston, United States Sales Openings Full timeJob DescriptionJob DescriptionDescription:If you have compassion and the passion for helping others, then we want you to join our growing team! Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry.Let’s start with what’s important to you. The...
-
Respiratory Clinical Sales Specialist
2 weeks ago
Boston, United States Sales Openings Full timeJob DescriptionJob DescriptionDescription:If you have compassion and the passion for helping others, then we want you to join our growing team! Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry.Let’s start with what’s important to you. The...
-
Sales Associate
2 months ago
Boston, United States Euromarket Designs Inc. Full timeCB2 is transforming the perception of home design for today's modern consumer. Born out of Crate and Barrel, CB2 is committed to high-quality, sophisticated design at an approachable price. Located in downtown Chicago, CB2 offers an engaging, collaborative work environment. If you're creative, team spirited and have a passion for modern design, then join the...
-
Sales Associate
4 weeks ago
Boston, United States Brigham and Women's Hospital Full timeJob Description - Sales Associate (3300639) The Sales Associate for The Shop on the Pike has varied responsibilities all of which are focused on maintaining an efficient, safe and secure, customer service oriented retail environment within the hospital. Daily functions include processing transactions through the cash register, taking phone calls and relaying...
