Customer Service Representative

2 weeks ago


Norfolk, United States Smart Solutions Inc Full time
Description

We're currently seeking a dedicated and empathetic individual to join our team as a Customer Service Representative. If you're passionate about providing exceptional service and helping customers, this role is an excellent fit for you.

Who You Are:
  • A compassionate and patient individual with excellent communication skills.
  • Detail-oriented with the ability to multitask and prioritize effectively.
  • A problem solver who remains calm under pressure.
  • Enthusiastic about helping others and resolving issues in a timely manner.
  • Prior experience in customer service is preferred but not required.
Responsibilities:
  • Respond to customer inquiries and resolve issues via phone, email, or chat in a professional and courteous manner.
  • Provide accurate information about products, services, and company policies.
  • Process orders, returns, and exchanges efficiently and accurately.
  • Keep detailed records of customer interactions and transactions.
  • Collaborate with team members to identify and implement improvements to the customer experience.
Requirements:
  • High school diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Proficiency in basic computer skills and familiarity with customer service software.
  • Ability to work effectively both independently and as part of a team.
  • Willingness to learn and adapt to new processes and procedures.
Why Join Us:
  • Comprehensive training program to set you up for success.
  • Opportunities for growth and advancement within the company.
  • Supportive and inclusive team environment.
  • Competitive compensation package with benefits.


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