Customer Service Representative

4 weeks ago

Norfolk, United States Influance Hair Care Full time

Customer Service Representative

Duties and Responsibilities:

- Assist customers with questions, concerns, and overall needs
- Proficiently provide solution-oriented responses to customer inquiries
- Address customer complaints in a patient and understanding manner
- Channel customers to appropriate teams and/or departments as needed
- Assist sales team by forwarding potential leads to build and expand territory
- Develop and maintain professional relationships to create returning customers
- Manage and follow up on customer inquiries, ensuring proper investigation and timely resolution compliant with departmental standards
- Collaborate with colleagues and managers to ensure proper customer and product resolution
- In company database, accurately enter customer order(s) and account information
- Print, process, and quality check product orders and customer account statuses
- Always follow company communication guidelines, policies, and procedures

**Requirements**:

- High school diploma or equivalent education
- Experience in providing outstanding customer service
- Excellent communication skills, both written and verbal
- Proper phone etiquette
- Speaks clear and concise
- Excellent active listening skills
- Competent in time management
- Organized
- Multi-Tasking Capabilities
- Welcoming Personality
- Professional Demeanor
- Ability to adapt to changes quickly and acquire new skills

**Salary**:

- $18 per hour with incentive pay for working in other departments

Pay: $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- Morning shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person
- Office

Ability to Commute:

- Norfolk, VA 23502 (preferred)

Ability to Relocate:

- Norfolk, VA 23502: Relocate before starting work (required)

Work Location: In person

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