Customer Service Representative

2 weeks ago


Norfolk, United States Getem Services Full time
Job DescriptionJob Description

CSR (Customer Service Representative) 

Long-Term/Ongoing 

  • Handle various incoming and outgoing phone calls from new and existing customers regarding a variety of requests (scheduling, billing, service concerns, and general questions). 
  • Demonstrate excellent communication skills as you interact with customers, with a problem-solving mindset to deliver excellent service. 
  • Continually expand knowledge of company services and promotions to better serve customers. 
  • Effectively communicate with customers and technicians to offer the best possible service and support, with the ability to use scheduling software efficiently and effectively (after training). 
  • Use effective judgment in a wide variety of scenarios and escalate to additional internal support and field technicians as needed. 

Monthly 

  • Respond to customer inquiries with clarity and knowledge of products and services. 
  • Ensure technicians have full schedules throughout the month. 
  • Ensure monthly, quarterly, and annual customers are scheduled properly. 
  • Complete commission reports monthly for CSR and their technicians. 

Weekly 

  • Clock in and out every day when coming and leaving work. 
  • Ensure voice messages, website contact forms, and email requests are handled promptly. 
  • Handle customer complaints effectively and escalate to the CSR Manager if needed. 
  • Confirm and finalize technicians' schedules for the week. 

Reporting: The CSR will report to the CSR Manager. 

Requirements 

High School Diploma or GED required. 

2-5 years of previous call center sales experience, preferred. 

Phone-related customer service experience is a plus. 

Familiarity with Microsoft Windows, Word, and Excel applications. 

Strong communication, problem-solving, and multitasking skills. 

Ability to learn and apply technical information to support customers. 

Availability to work flexible hours, including weekends and holidays, as needed. 

Company DescriptionPest Control Industry - Commercial and ResidentialCompany DescriptionPest Control Industry - Commercial and Residential

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