Customer Service Representative
2 weeks ago
CSR (Customer Service Representative)
Long-Term/Ongoing
- Handle various incoming and outgoing phone calls from new and existing customers regarding a variety of requests (scheduling, billing, service concerns, and general questions).
- Demonstrate excellent communication skills as you interact with customers, with a problem-solving mindset to deliver excellent service.
- Continually expand knowledge of company services and promotions to better serve customers.
- Effectively communicate with customers and technicians to offer the best possible service and support, with the ability to use scheduling software efficiently and effectively (after training).
- Use effective judgment in a wide variety of scenarios and escalate to additional internal support and field technicians as needed.
Monthly
- Respond to customer inquiries with clarity and knowledge of products and services.
- Ensure technicians have full schedules throughout the month.
- Ensure monthly, quarterly, and annual customers are scheduled properly.
- Complete commission reports monthly for CSR and their technicians.
Weekly
- Clock in and out every day when coming and leaving work.
- Ensure voice messages, website contact forms, and email requests are handled promptly.
- Handle customer complaints effectively and escalate to the CSR Manager if needed.
- Confirm and finalize technicians' schedules for the week.
Reporting: The CSR will report to the CSR Manager.
Requirements
High School Diploma or GED required.
2-5 years of previous call center sales experience, preferred.
Phone-related customer service experience is a plus.
Familiarity with Microsoft Windows, Word, and Excel applications.
Strong communication, problem-solving, and multitasking skills.
Ability to learn and apply technical information to support customers.
Availability to work flexible hours, including weekends and holidays, as needed.
Company DescriptionPest Control Industry - Commercial and ResidentialCompany DescriptionPest Control Industry - Commercial and Residential-
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