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Client Experience Operations Associate

2 months ago

Honolulu, United States Proservice Hawaii Full time

JOIN OUR PROHANAListed as one of Hawaii's Best Places to Work for over 17 years and Hawaii's Top 250 Businesses, at ProService our PROhana isn't just your co-workers, it's your community. Being a member of our PROhana means you'll be joining a team of other high performing individuals committed to and motivated by our core mission: Empowering Hawaii Employers to Succeed.CLIENT EXPERIENCE OPERATIONS ASSOCIATEThe Client Experience Operations Associate will be responsible for basic collateral preparations and facilitating all rate inputs and service updates for current clients, ensuring accurate reflection of client information for the company. They assist the Client Experience Ops team with the day-to-day functions of maintaining data that flows into Salesforce. The role will require a high level of attention to detail to support day-to-day tasks and/or campaigns/on-going projects.Maintaining data that flows into Salesforce regarding Advanced Client Escalations (ACEs)Create basic client collateral and contract documents which include amendments and WC rate tablesCreate Labor Cost Estimator tool for clientsProviding auditing support for other collateral requestsSupport to facilitate inputs for rate adjustments/service updates Assist with contract requests for the org/gathering documents for auditorsMaintaining client data (call center notes, contract start/end dates, etc.)Assist with non-HIC WC renewal campaigns (HEMIC/SUNZ)Provide OE support - CPP ContractingSupport for PEO/HRO TermsThe base compensation for this position is $40,000.00 to $50,000.00 per year depending on experience and qualificationsWHAT YOU'LL BRING TO THE TEAMGood verbal and written communications skillsAbility to stay organized with a strong attention to detail and commitment to accuracy and qualityCapacity to manage competing prioritiesProficiency with Microsoft OfficeAptitude for learning different programs and desire to use them in support of key responsibilitiesSerious commitment to finishing assigned responsibilities and projects on time and accuratelyBe investigative and a creative problem solver with a high level of integrityCapacity to learn quickly and adapt to changeWork well independently as well as in a team Open to constructive feedback/creates open feedback loopDesire to learn and understand the various aspects of our business, our product, our people and our clientsWHY YOU'LL LOVE PROSERVICEOur PROhana. Our employees and customers consistently express the best thing about ProService is our team. See for yourself and check out our reviewsA commitment to holistic well being. Generous employer contribution toward medical benefits, paid holidaysProfessional Growth & Development. We offer opportunities for continuing education and make new opportunities available internally firstAt ProService, We Learn & We Play for Keeps. We hold ourselves to the highest standard and strive towards excellence. However, we know (from experience) the road to excellence is paved with lessons learned and we give our PROhana the space to take on new challenges, to make mistakes and to learn from themRemote opportunity for those willing and able to work Hawaii Standard TimeRelocation assistance is available for qualified individuals who relocate to Hawaii