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Social Adjustment Services Case Specialist

4 months ago

Fort Worth, United States World Relief Full time

ORGANIZATION SUMMARY:World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world's greatest problems - disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding. In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.POSITION SUMMARY:Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?If you answered 'yes', to any of the above, World Relief, and millions of people around the world need you. World Relief seeks a Social Adjustment Services Case Specialist. World Relief is a unique and invigorating place to work. We are looking for talented, ambitious and collaborative people to come alongside our mission as we partner with churches and the local community. This position will serve the RSS Social Adjustment Services Program in helping clients obtain self-sufficiency and social integration through applying for and receiving services for which client is eligible.Role & ResponsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Complete intake/enrollment for eligible clients Assess client needs upon enrollment and create a plan for the client to reach self-sufficiency and social integration Assist clients in developing life skills and navigating American systems Enter client and service information in the ClientTrack database weekly Prepare and maintain detailed case files Maintain detailed and accurate case notes for all client interaction Provide transportation to initial doctor appointments, benefit interviews, and trainings for clients as needed Assist clients in scheduling transportation benefits as provided by RMA and Medicaid Provide interpretation for SAS related services as needed by using the interpreters contracted with World Relief or using the telephonic system as a last resort Assist clients with application forms for assistance, such as government housing and Food Stamp/Medicaid Follow up with Food Stamp/Medicaid office and SSA regarding client's application until decision is made Equip clients to conduct independent services Refer clients to other programs and services as needed Evaluate and monitor quality of data entry by other agency staff to ensure data integrity for program requirements.Knowledge, Skills, & AbilitiesExcellent interpersonal and communication skills Ability to manage multiple demands and deadlines with flexibility Ability to maintain records and reports Detail-oriented and organized Demonstrates initiative, flexibility, and responsibility Ability to communicate clearly, both orally and in writing Effectively manage stressful or crisis situations Ability to speak a second language would be beneficial, but is not required (Spanish preferred) Competent in the use of Microsoft OfficeRequirementsMature and personal Christian faithCommitted to the mission, vision, and values of World ReliefDesire to serve and empower the Church to impact vulnerable communitiesAble to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation documentCross-cultural experience strongly preferredValid U.S. driver's license and good driving recordPrior case management experience$20 - $22 an hourCommensurate with experienceWorld Relief offers a competitive benefits package (25 hours + per week):- Medical, Dental, Vision- Offer 16 company Paid Holidays + 4 additional Personal days per year- Paid Sick and Vacation Time- Paid Parental Leave (12 weeks for qualified employees)- FSAs: Medical & Dependent Care, & Commuter Funding- Supplemental Life Insurance (employee, spouse, and children)- Critical Illness, Hospital Indemnity, and Accident insurance policies- Legal Shield InsuranceWorld Relief pays 100% for eligible employees:- Group Term Life (employee, spouse, and children)- Long Term & Short-term Disability- Accidental Death and Dismemberment (AD&D)- Long Distance Travel Insurance- Employee Assistance Program (EAP)World Relief - Retirement:- 401K & Roth- WR matches up to 4%, then an additional quarter percent up to 10%- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year. World Relief Discounts (Immediately Eligible):- Verizon- Pet Insurance through Nationwide- Home and Auto insurance through Liberty Mutual- Working Advantage Discount Program- Active & Fit Gym MembershipWorld Relief is honored to be recognized with the Silver-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. •While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations •The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds. •Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. •The employee frequently is required to sit, reach with hands and arms, talk and hear.WORK ENVIRONMENT: •General office setting. World Relief also offers hybrid and remote schedules for limited positions. •Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.•Year-end archiving activities involve repeated lifting and bending.•Physical, emotional and intellectual demands•Equipment used: Employee computer (desktop or laptop), printer, and copier.•All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.We are proud to be an EEO/AA employer M/F/D/V. For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.Legal Background in the United States World Relief is both an equal opportunity employer and a faith-based religious organization.World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person's race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer. In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief's Statement of Faith.