Front Desk Agent

5 months ago


Durham, United States Shaner Hotel Group Full time
Job Description

  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Handle guest complaints ensuring guest satisfaction.
  • Process all check-ins and check-outs according to established hotel requirements.
  • Adhere to payment, cash handling and credit policies/procedures.
  • Generate, print, and distribute daily reports to designated departments/personnel.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Other duties as assigned.
Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications
  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.


About Us

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com

About the Team

Shaner Hotels has an amazing opportunity at our Durham Marriott City Center, located in historic downtown Durham. We are connected to the 44,000 square foot Durham Convention Center and adjacent to the Carolina Theatre. Just minutes away from Duke University, this 190-room Marriott is a great place to begin your career within the hospitality industry.

  • Durham, United States Summit Hospitality Group Full time

    SUMMIT HOSPITALITY GROUP: Front Desk Agent JOB DESCRIPTIONSUMMARY: The Hotel Front Desk Agent for Summit Hospitality Group is responsible for providing our guest with memorable service all while conducting various daily operations. Daily operations consists of guest interaction by recording and communicating guest special requests and problems to appropriate...


  • Durham, North Carolina, United States Summit Hospitality Incorporated Full time

    Job SummaryWe are seeking a Front Desk Agent to join our team at Summit Hospitality Group. As a key member of our front office staff, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.About the RoleThe Front Desk Agent will be the first point of contact for our guests, responding to their queries and...


  • Durham, United States Candlewood Suites Durham Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...


  • Durham, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Front Desk Coordinator to join our team in the Tax Consulting industry stationed in DURHAM, North Carolina. This role provides a long term contract employment opportunity. As a Front Desk Coordinator, you will be the primary contact for our clients and will be tasked with various administrative duties, such...

  • Front Office Agent

    2 months ago


    Durham, United States HYATT Hotels Full time

    Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience Office Agent, Office Associate, Agent, Office, Business Services, Hotel

  • Front Desk Assistant

    2 months ago


    Durham, United States Accanto Health Part time $14 - $17

    Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who...

  • Front Desk Associate

    4 weeks ago


    Durham, United States Manpower Full time

    Our client, is seeking a Front Desk Associate to join their team. As a Front Desk Associate, you will be part of the Administration team.The ideal candidate will have great communication skills, time management, willingness to learn, and an eagerness to assist which will align successfully in the organization.   Job Title: Front Desk...


  • Durham, United States Durham Public Schools Full time

    Secretarial/ Clerical. Date Posted: 10/2/2024 Location: Hillside High School. Date Available: Immediately Position Number:Assignment Type:Position Term:325320 Full Time 12 Months FTE:Classification:Salary or Hourly Rate:100%Classified, Non-Exempt. St Receptionist, Front Desk, Administrative, Education


  • Durham, North Carolina, United States Summit Hospitality Incorporated Full time

    Job OverviewAs a Front Desk Representative at Summit Hospitality Incorporated, you will be responsible for delivering exceptional guest service while efficiently managing daily operations.The ideal candidate will possess strong leadership skills, excellent communication abilities, and the ability to prioritize tasks effectively.We offer a competitive salary...


  • Durham, United States Acadia Healthcare Inc. Full time

    Structure House, a residentially-based program in Durham, NC, is seeking a Front Desk Admissions Coordinator. Structure House is a residentially-based program for adults that specializes in health behavior change, healthy weight management, and eating concerns involving compulsive overeating, emotional eating, and binge eating. Our behaviorally-based...


  • Durham, North Carolina, United States WGNSTAR Full time

    Job Description OverviewWe are seeking a highly skilled and detail-oriented Multilingual Front Desk Clerk Accountant to join our team at WGNSTAR.This is a full-time, direct hire position offering competitive pay and comprehensive benefits package.Responsibilities:Customer Service: Provide exceptional customer service by greeting clients and visitors,...


  • Durham, United States Sport Durst Automotive Group Full time

    Full Time and Part Time Positions Currently Available Sport Durst Automotive of Durham is currently seeking a motivated, professional individual to join our team. We currently have an immediate need for a Front Desk Customer Service Representative at our Durham location, prior experience not required so apply online today or come by any Sport Durst...


  • Durham, United States Acadia Healthcare Full time

    Description Structure House, a residentially-based program in Durham, NC, is seeking a Front Desk Admissions Coordinator. Structure House is a residentially-based program for adults that specializes in health behavior change, healthy weight management, and eating concerns involving compulsive overeating, emotional eating, and binge eating. Our...


  • Durham, United States Acadia Healthcare Full time

    Description Structure House, a residentially-based program in Durham, NC, is seeking a Front Desk Admissions Coordinator. Structure House is a residentially-based program for adults that specializes in health behavior change, healthy weight management, and eating concerns involving compulsive overeating, emotional eating, and binge eating. Our...


  • Durham, North Carolina, United States Summit Hospitality Group Full time

    Job Title: Guest Services ManagerJob Summary:The Guest Services Manager for Summit Hospitality Group is responsible for overseeing the front desk operation, including staff training, inter-department communication, and scheduling. This role requires strong leadership and communication skills to resolve guest problems promptly and efficiently. Key...


  • Durham, North Carolina, United States Hyatt Full time

    At Hyatt, we're dedicated to delivering exceptional guest experiences. As a key member of our team, you'll play a vital role in ensuring seamless service and creating memorable moments for our guests.Salary: $45,000 - $60,000 per year (dependent on location and experience)About the Role:We're seeking an experienced Front Office professional to lead our guest...


  • Durham, United States Driftwood Hospitality Management Full time

    Advertisement Driftwood Hospitality Managements company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services all with outstanding client service. Our...


  • Durham, United States Driftwood Hospitality Management Full time

    AdvertisementDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service....


  • Durham, North Carolina, United States Driftwood Hospitality Management Full time

    About the RoleIn this position, you will be responsible for auditing and balancing front desk, rooms, and food and beverage outlets' cash and credit operations. You will also provide rooms management with clear performance data and ensure all revenue is in balance. Additionally, you will attend to guest needs at the front desk and operate software, including...


  • Durham, United States Fortrea Full time

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas. Conducting operations in...