Front Desk Coordinator

2 days ago


Durham, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of a Front Desk Coordinator to join our team in the Tax Consulting industry stationed in DURHAM, North Carolina. This role provides a long term contract employment opportunity. As a Front Desk Coordinator, you will be the primary contact for our clients and will be tasked with various administrative duties, such as managing calls, organizing appointments, and maintaining client records. Excellent customer service is a key part of this role.

Responsibilities:
• Serve as the initial point of contact for clients, providing a warm welcome and detail oriented demeanor
• Efficiently handle incoming calls, providing information and redirecting inquiries as necessary
• Oversee and manage the calendar of appointments, ensuring smooth scheduling and rescheduling as needed
• Order and maintain office supplies to ensure a well-stocked and efficient workspace
• Handle copying and filing of tax returns, ensuring accuracy and confidentiality
• Maintain a high level of customer service, addressing client concerns and inquiries promptly and detail orientedly
• Multitask effectively, managing multiple duties and tasks simultaneously.• A minimum of a high school diploma or equivalent is required; higher education degrees are appreciated.
• Prior experience in roles such as Front Desk, Reception, or Customer Service is necessary.
• Demonstrated proficiency in Customer Service skills, with a strong focus on customer satisfaction and relationship management.
• Excellent verbal and written communication skills to effectively interact with clients and team members.
• Familiarity with tax consulting industry terminology and practices is highly desirable.
• Proficiency in using office software like Microsoft Office (Word, Excel, PowerPoint), email systems, and office equipment like printers or fax machines.
• Ability to multitask, prioritize, and manage time efficiently while handling a busy reception area.
• Exceptional organizational skills to manage files and records, ensuring easy retrieval when necessary.
• A detail oriented and friendly demeanor to welcome visitors, answer their queries, and direct them appropriately.
• Ability to handle sensitive, confidential information with the utmost discretion.
• Willingness to learn and adapt to new technologies and tools relevant to the role.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Flexibility to work in shifts or extended hours, if required.

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