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Valet Supervisor

2 months ago

St Louis, United States The Westin St. Louis Full time

About Us:
The Westin St. Louis boasts 263 oversized modern loft-style rooms and suites, 17,000 square feet of smart meeting space featuring natural light, and a premier downtown location. We are easily accessed via the MetroLink light rail system with a stop just outside our door. At the Westin St. Louis we offer full benefits, retirement plans and wellness incentives. Our associates receive free meals during their working hours, discounted parking and public transportation passes. Our focus is on our teams development and growth and to support this we have a tuition reimbursement program. Not only can associates work in a positive and fun environment, but our team is involved in the local community in giving back. Apply now to join our ever-growing team

Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization

We value U.S. military experience and invite all qualified military candidates to apply.

Overview:

Serve guests in hospitable manner to ensure positive guest experience during arrival and departure. Supervise and lead Valet Team in execution of service promise.

Responsibilities:
  • Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.
  • Ensure that the Bell Desk is attended at all times; that all posting positions are maintained.
  • Ensure that sufficient staffing is present to meet the daily business demands.
  • Communicate anticipated business demands daily with each associate (arrivals, departures, group functions, etc).
  • Ensure staff's knowledge of hotel services, features and amenities.
  • Assign specific tasks as they arise to the staff according to the rotation sequence.
  • Answer telephone promptly, using correct greeting and telephone etiquette.
  • Document guest calls and requests for Bell Person assistance.
  • Maintain security and accurate record of all guest room keys issued to Bell and Door Staff.
  • Monitor and ensure that Bell and Door Staff perform their job functions to the hotel's expected level of service.
  • Accommodate all guest requests in an accurate and efficient manner.
  • Coordinate group luggage requirements.
  • Monitor and maintain cleanliness and working condition of departmental equipment and supplies.
  • Prepare work orders for equipment repairs and distribute to Engineering.
  • Monitor and maintain the condition of lobby, hotel entrance, bell desk and luggage storage areas.
  • Prepare and submit daily and weekly payroll records and tip distributions.
  • Ensure that all pertinent information is documented in the log book daily.
  • Conduct performance appraisals of designated staff pursuant to HEI policies and procedures.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.
Qualifications:
  • Maintain a professional appearance and manner at all times.
  • Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
  • Ability to perform basic mathematical computations.
  • Ability to provide legible communication and directions.
  • Ability to enforce hotel's standards, policies and procedures with Bell/Door staff.
  • Ability to prioritize and organize work assignments; delegate work to staff.
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.
  • Ability to direct performance of staff and follow up with corrections where needed.
  • Ability to motivate staff and maintain a cohesive team. Ability to ascertain staff training needs and provide such training.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.


Benefits:

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ?through EyeMed. ?Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.


HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.