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Customer Service Representative

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Bedford, United States Maverick Solutions Full time

At Maverick Solutions, we are committed to making a difference in the community by partnering with reputable non-profit organizations. Our mission is to educate potential customers and donors about the causes we support, enhancing their profiles within the local community. We believe in fostering a culture of continuous learning and personal development, ensuring our team members have the support they need to succeed. We are seeking tenacious and self-motivated individuals who excel in a customer-oriented environment. As an Entry Level Customer Service Representative, you will be the face of our organization, engaging with potential customers and donors to promote the non-profits we work with. Your role is crucial in helping to raise awareness and support for these important causes. Key Responsibilities: Educate potential customers and donors about the non-profit organizations we represent, clearly communicating their missions and goals. Engage with the local community to raise awareness and support for our non-profit partners. Build and maintain strong relationships with customers and donors, ensuring a positive experience and long-term engagement. Provide accurate information and answer inquiries about the non-profits and their initiatives. Collaborate with team members to develop effective strategies for community outreach and engagement. Track and report on customer interactions and feedback to continuously improve our outreach efforts. Participate in training and development programs to enhance your skills and knowledge of the non-profit sector. Qualifications: High school diploma or equivalent; some college coursework is a plus. Previous experience in customer service or a similar role is preferred. Strong communication and interpersonal skills, with a focus on customer satisfaction. Self-motivated with a proactive approach to problem-solving and engagement. Ability to work collaboratively in a team environment and independently. Passion for non-profit work and a genuine desire to make a difference in the community. Excellent organizational and time-management skills. Benefits: Competitive salary with opportunities for advancement. Comprehensive training and development programs to support your growth. A supportive and collaborative team environment. Opportunities to work closely with non-profit organizations and make a tangible impact. #J-18808-Ljbffr