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Hospital Access Liaison
4 months ago
The Hospital Access Liaison (HAL) assists individuals who have recently been discharged from an Emergency Department (ED) or inpatient unit that need immediate assistance with linkage to services and resources in the community. The focus will be on those individuals who are at high risk of hospitalization/re-hospitalization and/or risk of suicide and need increased services.
This is a full-time, benefit eligible position. This is a Hybrid position and will be co-located at local Hospitals.
ESSENTIAL FUNCTIONS – JOB SPECIFIC
• Provide rapid, hybrid response and care for individuals discharging from the hospital
• Co-locate at hospitals as needed/required
• Use short-term interventions for up to 30 days after initial contact until warm hand-off to ongoing services has been completed
• Communicate regularly with hospital staff to ensure continuity of care, discuss referral workflow and work out any issues
• Schedule client appointments in EHR
• Ensure clients are attending appointments 7 and 30 days post-hospitalization
• Attend monthly meetings and weekly clinical supervision with HAL Supervisor
• Maintain agreed upon level of productivity and/or Quality Indicators
• Provide culturally competent services to meet the unique cultural needs of each referred individual
• Be knowledgeable of all services provided within Compass Health
• Be knowledgeable of other human/social services agencies for purposes of referral if Compass is unable to provide a service and maintain documentation of such referral
• Maintain client records, following agency and state regulations
• Ensure all documentation is written in proficient and professional manner
• Work collaboratively with programs to ensure the individual is referred and enrolled in services when appropriate and eligible
• Collaborate and communicate with caller’s multi-disciplinary treatment team, if existing client is referred
• Other duties as assigned by supervisor
• Travel may be required for co-location, team meetings, or large agency functions
WORKING CONDITIONS & EXPOSURE RISK:
Operating Vehicles or Machinery
