Customer Service Specialist

4 months ago

Orlando, United States Orlando Health Full time

Position Summary:

Position Summary
Handles unresolved patient complaints and concerns while working to increase overall customer satisfaction.

Responsibilities:

Essential Functions
? Handles service issues from guests in a professional manner by utilizing excellent interpersonal skills including diplomacy, tact
and a concern for patients needs.
? Respecting the confidentiality of patient information, thoroughly documents all guest requests and issues.
? Acts as a front line service recovery liaison between the hospital and the patient by interviewing patients and their families.
Investigates and expedites resolution of their complaints and concerns.
? Acts as a liaison with the Executive Vice President, Nurse Operation Managers, Chief of Staff and Physicians, Social Worker
Supervisor, Risk and Patient Account Management, Guest Services and various others.
? Proactively identifies trends and makes recommendations on global and issues related to customer service.
? Collects, tabulates, maintains, and analyzes appropriate statistical information and reports relevant results to reflect patient
satisfaction within areas of the hospital. Works to improve the hospital-patient relationship and overall customer satisfaction.
? Ensures that patient-driven requirements are understood by affected departments and are incorporated where appropriate and
facilitates cross-departmental communications and collaboration on patient concern related issues.
? Establishes and maintains an environment of positive and personal interaction with the hospital administration team, other
hospital staff and patients.

Qualifications:

Education/Training
Associates degree OR;
An equivalent combination of relevant education and/or experience on a 1:1 basis; offsetting experience must be in the field of Customer Service.
Licensure/Certification
None.

Experience
Two (2) years of experience in a customer service setting. Strong interpersonal, customer service and communication skills. Knowledgeable in word processing, spreadsheet and database software, preferably Word, Excel and Access. Bachelor degree in Health Services Administration, Business Administration or related field may substitute for two (2) years of work experience.

  • Customer Service Specialist

    1 week ago

    Orlando, Florida, United States YAGH OPERATIONS LLC Full time

    Job DescriptionWe are seeking a reliable and detail-oriented Customer Service Specialist to join our team at YAGH OPERATIONS LLC. As a key member of our staff, you will be responsible for providing exceptional customer service to our clients in the dry cleaning industry.About Us: Our company prides itself on delivering high-quality services with a personal...

  • Customer Service Specialist

    2 weeks ago

    Orlando, United States VaxCare Full time

    If you enjoy stale, bureaucratic organizations whose IT and product evolution cycle follows the timing of Haley comets orbit, then this job is not for you. If you enjoy endless routine of the same mundane tasks, then this job is not for you. If you enjoy being a part of Americas healthcare cost problem versus its solution, then this job is not for you. ...

  • Customer Service Specialist

    2 weeks ago

    Orlando, United States VaxCare Full time

    • If you enjoy stale, bureaucratic organizations whose IT and product evolution cycle follows the timing of Haley comet’s orbit, then this job is not for you.• If you enjoy endless routine of the same mundane tasks, then this job is not for you.• If you enjoy being a part of America’s healthcare cost problem versus its solution, then this job is...

  • Customer Service Specialist

    4 days ago

    Orlando, United States VaxCare Full time

    • If you enjoy stale, bureaucratic organizations whose IT and product evolution cycle follows the timing of Haley comet’s orbit, then this job is not for you.• If you enjoy endless routine of the same mundane tasks, then this job is not for you.• If you enjoy being a part of America’s healthcare cost problem versus its solution, then this job is...

  • Pastry Customer Service Specialist

    1 week ago

    Orlando, Florida, United States The Cake Bake Shop Full time

    About the PositionWe are looking for a Pastry Customer Service Specialist to work at The Cake Bake Shop. As a Bakery Associate, you will be responsible for preparing coffee drinks and packaging/plating desserts for guests.

  • Resort Customer Service Specialist

    2 weeks ago

    Orlando, Florida, United States Paramount Hospitality Management Full time

    Job Overview:The Resort Customer Service Specialist is an essential role within Paramount Hospitality Management, dedicated to providing outstanding customer experiences for our guests. In this position, you will be the first point of contact for guests, representing the resort professionally and ensuring a seamless stay.Key Responsibilities:Deliver...

  • Party Supply Customer Service Specialist

    2 weeks ago

    Orlando, Florida, United States Party Expo Full time

    Customer Service Specialist Opportunity:We are seeking a friendly and outgoing Customer Service Specialist to join our team at Party Expo. As a key member of our customer service team, you will be responsible for providing exceptional customer service, addressing customer complaints and concerns, and resolving issues in a timely and professional manner.The...

  • VaxCare | Customer Service Specialist

    3 days ago

    Orlando, United States VaxCare Full time

    • If you enjoy stale, bureaucratic organizations whose IT and product evolution cycle follows the timing of Haley comet’s orbit, then this job is not for you. • If you enjoy endless routine of the same mundane tasks, then this job is not for you. • If you enjoy being a part of America’s healthcare cost problem versus its solution, then this job is...

  • Customer Service and Operations Specialist

    3 weeks ago

    Orlando, Florida, United States SGA Full time

    Job Overview">We are seeking a skilled Customer Service and Operations Specialist to join our team at SGA. This is a Temporary Contract Position located in our Marketing Call Center.Responsibilities:">Deliver quality support for our Sales and Marketing processes, providing exceptional customer service to all guests and business partners;Ensure operational...

  • Store Customer Service Specialist KEY

    2 months ago

    Orlando, United States The Sherwin-Williams Company Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • VaxCare | Customer Service Specialist

    2 weeks ago

    orlando, United States VaxCare Full time

    • If you enjoy stale, bureaucratic organizations whose IT and product evolution cycle follows the timing of Haley comet’s orbit, then this job is not for you.• If you enjoy endless routine of the same mundane tasks, then this job is not for you.• If you enjoy being a part of America’s healthcare cost problem versus its solution, then this job is...

  • Customer Service Specialist

    3 weeks ago

    Orlando, United States Bridge Specialty Group Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Braishfield Associates, a division of Hull & Company, LLC is seeking a Customer Service Specialist to join our team in Orlando, FL. The primary responsibility of this role is to service customer accounts. This can be a...

  • Customer Service Specialist

    3 weeks ago

    Orlando, United States Bridge Specialty Group Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Braishfield Associates, a division of Hull & Company, LLC is seeking a Customer Service Specialist to join our team in Orlando, FL. The primary responsibility of this role is to service customer accounts. This can be a...

  • Customer Service Lead

    6 days ago

    Orlando, Florida, United States Walgreens Full time

    Leadership OpportunityThe Customer Service Lead is responsible for leading and supporting a team of Centralized Services Specialists, ensuring that customer needs are met while maintaining high-quality service levels.Key Responsibilities:Lead and develop a team of Centralized Services Specialists to achieve sales and customer satisfaction goals.Communicate...

  • Customer Service Specialist

    2 weeks ago

    Orlando, United States Transforce Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Braishfield Associates, a division of Hull & Company, LLC is seeking a Customer Service Specialist to join our team in Orlando, FL. The primary responsibility of this role is to service customer accounts. We have...

  • Customer Service Driver

    6 days ago

    Orlando, Florida, United States Quest Events LLC Full time

    Job DescriptionWe are seeking a highly motivated Event Installation Specialist to join our team. As an Event Installation Specialist, you will be responsible for installing and dismantling event equipment, providing excellent customer service, and ensuring the timely completion of projects.Duties and Responsibilities:Deliver and pick up equipment to event...

  • Customer Service Representative

    2 weeks ago

    Orlando, Florida, United States Gordon Food Service Full time

    Gordon Food Service Store LLC offers a competitive salary of $45,000 to $55,000 per year, along with a range of benefits and opportunities for advancement.About the JobWe are seeking a skilled Van Delivery Driver to join our team. As a Van Delivery Driver, you will be responsible for delivering products to customers in a timely and efficient manner. This...

  • Administrative Support Specialist

    2 weeks ago

    Orlando, Florida, United States Adecco Recruitment Full time

    Job SummaryAdecco Permanent Recruitment is hiring a skilled Administrative Support Specialist - Customer Service in Orlando, Florida. As a key member of our team, you will provide exceptional customer support and administrative services, ensuring seamless operations and customer satisfaction.Responsibilities:Customer Support and Service:Address customer...

  • Customer Service Advocate

    4 weeks ago

    Orlando, Florida, United States OneRail Full time

    About OneRailOneRail is a leading provider of innovative solutions in the transportation industry.Salary Range: $60,000 - $80,000 per yearJob Description:We are seeking a skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional support to our customers through various...

  • Customer Service Specialist

    2 weeks ago

    Orlando, Florida, United States Venu+ Full time

    About the RoleVenu+ seeks an experienced Customer Support Specialist to join our team in Las Vegas. As a key member of our operations team, you will play a crucial role in delivering exceptional service to our travel partners.Responsibilities:Collaborate with Reservation Agents to register travel agents to the Travel Partner ProgramProcess compensation for...