Resort Customer Service Specialist

3 weeks ago


Orlando, Florida, United States Paramount Hospitality Management Full time

Job Overview:

The Resort Customer Service Specialist is an essential role within Paramount Hospitality Management, dedicated to providing outstanding customer experiences for our guests. In this position, you will be the first point of contact for guests, representing the resort professionally and ensuring a seamless stay.

Key Responsibilities:

  • Deliver exceptional customer service to guests, responding promptly to their needs and concerns.
  • Operate the property management system, ensuring accurate and efficient room assignments and check-in/check-out procedures.
  • Knowledge of resort features, services, and amenities, as well as room types and layouts.
  • Understand and adhere to departmental policies and procedures, ensuring compliance with laws and regulations.
  • Develop and maintain positive relationships with guests, colleagues, and vendors, promoting a safe and respectful work environment.

Requirements:

  • High School Diploma or equivalent required.
  • Ability to work varied shifts, including evenings, weekends, and holidays.
  • Excellent organizational and computer skills, with the ability to multitask in a fast-paced environment.
  • Previous customer service experience, preferably in a hospitality setting.

Estimated Salary Range: $40,000 - $55,000 per year, depending on experience and qualifications.



  • Orlando, Florida, United States Caribe Royale Full time

    Job SummaryThe Resort Security Specialist is responsible for ensuring the safety and security of all guests, members, associates, patrons, and visitors at Caribe Royale. This includes providing exceptional customer service while maintaining a high level of professionalism and protecting the resort's assets.Key Responsibilities:Ensuring each guest receives a...


  • Orlando, Florida, United States Universal Terra Luna Resort Full time

    We are seeking a highly skilled Housekeeping Special Projects specialist to join our team at Universal Terra Luna Resort. The successful candidate will be responsible for coordinating and executing the cleaning of offices, furniture, rooms, and public areas to standard, working closely with various departments to ensure seamless delivery of services. This...


  • Orlando, Florida, United States iCIMS Organic ZipApply Full time

    Job DescriptionWe are looking for a skilled Resort Support Specialist to join our team at iCIMS Organic ZipApply. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our resort services, including parking, luggage handling, and guest assistance.


  • Orlando, Florida, United States SELIG PARKING Full time

    Job OverviewWe are looking for a Customer Service Representative to join our team at Four Seasons Resort. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests' needs are met.The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to work...


  • Orlando, Florida, United States Caribe Royale Full time

    At Caribe Royale, we are seeking a skilled Front Desk Agent to provide exceptional guest service. As a key member of our team, you will be responsible for ensuring that every guest has an unforgettable experience.Job OverviewThis is a full-time position with a salary range of $40,000 - $60,000 per year. The successful candidate will have excellent...


  • Orlando, Florida, United States Universal Terra Luna Resort Full time

    Universal Terra Luna Resort is committed to delivering exceptional guest experiences through our dedication to quality and attention to detail. We are currently seeking a highly skilled Housekeeping Special Projects specialist to join our team. This role involves coordinating and executing the cleaning of offices, furniture, rooms, and public areas to...

  • Resort Ambassador

    1 week ago


    Orlando, Florida, United States Bags Full time

    Resort AmbassadorWe are looking for a friendly and approachable Resort Ambassador to join our team at Bags. In this role, you will be the face of our resort, providing warm greetings and exceptional customer service to our guests.The estimated annual salary for this position is $38,000 - $48,000, depending on location and experience. As a Resort Ambassador,...

  • Cleaning Specialist

    1 week ago


    Orlando, Florida, United States Universal Terra Luna Resort Full time

    At the esteemed Universal Terra Luna Resort, we strive to deliver exceptional experiences for our guests and a dynamic work environment for our team members.We are committed to fostering a culture that values diversity, inclusivity, and employee growth. As a Cleaning Specialist, you will play a vital role in maintaining the high standards of cleanliness and...


  • Orlando, Florida, United States Marriott Vacations Worldwide Full time

    Job Summary:As a Guest Service Associate, you will have the opportunity to create lasting memories for our owners and guests by providing exceptional customer service and a warm welcome to our resort. If you pride yourself on your attention to detail and ability to multi-task, we encourage you to apply for this exciting role.Responsibilities:Follow company...


  • Orlando, Florida, United States Westgate Resorts Full time

    **About the Job**We are seeking a skilled Resort Sales Consultant to join our team at Westgate Resorts. As a key member of our sales team, you will play a crucial role in promoting our resorts and theme parks to visitors from all over the world.**Salary:** $13 / Hour + Commission (Average Earning Potential: $40,000 - $60,000 per year)**Job Description:**...

  • Resort Lifeguard

    1 week ago


    Orlando, Florida, United States Lakewood Regional Support Bldg Full time

    Job Title: Resort LifeguardWe're hiring a skilled Resort Lifeguard to join our team at Lakewood Regional Support Bldg! As a lifeguard, you'll be responsible for maintaining guest safety in all pool areas, adhering to professional and consistent adherence to all pool safety standards.About the JobYou'll perform daily safety checks of pool area and slides to...


  • Orlando, Florida, United States Westgate Resorts Full time

    Role SummaryWe are seeking an experienced Engineering Technician I to join our Resort Operations team at Westgate Resorts. This role offers a unique opportunity to work in a fast-paced environment, providing maintenance services to our guests and ensuring the smooth operation of our resort.Job ResponsibilitiesThe successful candidate will be responsible...


  • Orlando, Florida, United States Resort Apparel and Gifts Full time

    Job DescriptionWe are looking for a highly skilled Retail Sales Associate to join our team at Resort Apparel and Gifts. As a key member of our sales team, you will be responsible for driving sales growth, improving guest satisfaction, and contributing to the overall success of our business.The ideal candidate will have a strong background in retail sales,...


  • Orlando, Florida, United States Universal Endless Summer Resort - Dockside Inn and Suites Full time

    Job Title: Life Guard SpecialistAbout Us: At Universal Endless Summer Resort - Dockside Inn and Suites, our team members make a difference every day. Our world-class team brings to life the incredible hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we're...

  • Resort Lifeguard

    3 weeks ago


    Orlando, Florida, United States Universal Endless Summer Resort - Dockside Inn and Suites Full time

    Job OverviewWe are seeking a highly skilled lifeguard to join our team at Universal Orlando Resort's Dockside Inn and Suites hotel.Responsibilities:Maintain guest safety in all pool areas, ensuring strict adherence to pool safety standards.Conduct regular safety inspections of pool equipment and surrounding areas.Develop and implement effective strategies to...

  • Resort Ambassador

    2 weeks ago


    Orlando, Florida, United States Westgate Resorts Full time

    About the RoleThis is an exciting opportunity to work with a leading resort operator in Central Florida. As a Resort Ambassador, you will be the primary point of contact for guests, ensuring their vacation experience is nothing short of amazing. You will also be responsible for booking room nights, selling attraction tickets, and providing concierge...


  • Orlando, Florida, United States Westgate Resorts Full time

    Job OverviewAs a Virtual Timeshare Sales Presentation Specialist at Westgate Resorts, you will play a key role in engaging potential customers to attend a 90-minute virtual timeshare sales presentation. This is an exciting opportunity to join our team and contribute to the success of our company.Salary InformationWe offer a competitive salary of $13 per...


  • Orlando, Florida, United States Universal Endless Summer Resort - Dockside Inn and Suites Full time

    About the Role:We are seeking a highly skilled Maintenance Technician II to join our maintenance team at Universal Endless Summer Resort - Dockside Inn and Suites. As a key member of our team, you will be responsible for performing routine maintenance tasks, troubleshooting issues, and providing excellent customer service to our guests.Key...


  • Orlando, Florida, United States Hilton Grand Vacations Full time

    Detailed Job DescriptionProvide exceptional customer service to resort guests and visitors.Distribute approved promotional information and incentives to guests.Respond to guests in a timely manner and represent HGV's Cultural Values.The successful candidate will be highly driven, a self-starter, and possess a detailed understanding of local area.

  • Resort Receptionist

    2 weeks ago


    Orlando, Florida, United States Caribe Royale Full time

    Role Summary: Resort ReceptionistWe're seeking a highly skilled and organized Resort Receptionist to join our front desk team at Caribe Royale. This role involves managing guest arrivals and departures, handling inquiries, and ensuring seamless operations of the front office. If you possess excellent communication skills, a positive attitude, and the ability...