Party Supply Customer Service Specialist

3 days ago


Orlando, Florida, United States Party Expo Full time
Customer Service Specialist Opportunity:

We are seeking a friendly and outgoing Customer Service Specialist to join our team at Party Expo. As a key member of our customer service team, you will be responsible for providing exceptional customer service, addressing customer complaints and concerns, and resolving issues in a timely and professional manner.

The ideal candidate will possess excellent communication and interpersonal skills, a strong passion for delivering outstanding customer experiences, and the ability to work effectively in a fast-paced environment. If you're a caring and empathetic individual who is passionate about helping others, we encourage you to apply for this exciting opportunity

About the Role:
- Respond to customer inquiries and complaints via phone, email, and chat, resolving issues in a timely and professional manner.
- Provide exceptional customer service, exceeding customer expectations through proactive communication, empathy, and understanding.
- Identify and address customer concerns, resolving issues promptly and efficiently, and escalating complex issues to management when necessary.
- Collaborate with colleagues to ensure seamless customer service delivery, sharing best practices and supporting each other in meeting customer needs.

What We Offer:
- A competitive salary of $30,000 - $35,000 per year, depending on experience.
- Comprehensive benefits package, including health insurance, paid time off, and retirement plan.
- Opportunities for career advancement and professional development within our company.
- A dynamic and supportive work environment, with a focus on teamwork and customer satisfaction.
- Access to exclusive employee discounts and perks.

Requirements:
- High school diploma or equivalent required; associate's degree preferred.
- 1-2 years of customer service experience, preferably in a similar role.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
- Ability to work effectively in a fast-paced environment, handling multiple tasks and priorities simultaneously.
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