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Manager Business Operations
2 months ago
Lumen Manager Business Operations - Bismarck, North Dakota
Lumen connects the world. We are igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust, and transparency. People power progress.
The Role
The Manager of Business Operations Role, in support of the Custom Networks team directs a small to medium cross-functional team covering custom network support, maintenance, enhancements, automation, configuration, and robotics for the Enterprise Delivery & Operations organization. The foundational elements of the role include coordination with key internal business and IT/SP&T partners, defining and managing system business priorities and requirements, in efforts to drive system usability. Key activities to maintain success include consistent intake and analysis methods, partnership across internal teams for successful documents and training, and supporting architecture changes as required.
The Main Responsibilities
Accountable for establishing a consistent intake and prioritization process for all enhancements and defects across the Enterprise Delivery & Operations organization
Partner with SP&T teams to prioritize and deliver solutions
Create an environment focused on performance excellence
Foster culture of continuous improvement, driving efficiency and effectiveness by utilizing best practices and processes to improve competencies and develop people
Manage a high-performing team that utilizes best practices and standardizes frameworks to maximize efficiencies
Drive effective requirement gathering, feature creation, and development management practices for results-focused rigor
Other duties as assigned
What We Look For in a Candidate
Bachelor’s degree or equivalent
7+ years of experience in telecommunications with 7+ years of managerial experience
Ability to work in a fast-paced environment and juggle competing priorities
Ability to empower the team to bring solutions instead of problems and challenge the status quo
Results-oriented with a demonstrated track record of success
Ability to communicate at various leadership levels, when required
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