We have other current jobs related to this field that you can find below
-
Manager, Customer Success
2 months ago
San Antonio, United States Rackspace Full timeJob Profile Summary: The Manager, Customer Success provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Analyzes...
-
Manager, Customer Success
2 months ago
San Antonio, United States Chromalloy Full timeCompany Description Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines...
-
Customer Success Manager
7 days ago
San Antonio, United States Centage Full timeJob DescriptionJob DescriptionWelcome to Centage, we’re happy you’re applying! We think the most important thing about Centage, about working anywhere, in fact, is the people and how they interact.At Centage we foster an environment of caring, helpful, considerate, and empathic people. We think that’s the best environment to foster excellence and it is...
-
Customer Success Manager
3 weeks ago
San Antonio, United States Full Circle Insights Full timeJob DescriptionJob DescriptionWho Are We?Full Circle Insights is proud to build careers by bringing amazing people (like you) together.The Full Circle Insights team is made up of former Salesforce executives, marketing experts, product managers, and automation specialists who understand how valuable data is – and how frustrating it can be to get. Our...
-
Customer Success Manager
4 weeks ago
San Antonio, United States Full Circle Insights Full timeWho Are We? Full Circle Insights is proud to build careers by bringing amazing people (like you) together. The Full Circle Insights team is made up of former Salesforce executives, marketing experts, product managers, and automation specialists who understand how valuable data is - and how frustrating it can be to get. Our powerful, native-to-Salesforce...
-
Customer Success Manager
3 months ago
San Antonio, United States Full Circle Insights Full timeJob DescriptionJob DescriptionWho Are We?Full Circle Insights is proud to build careers by bringing amazing people (like you) together.The Full Circle Insights team is made up of former Salesforce executives, marketing experts, product managers, and automation specialists who understand how valuable data is – and how frustrating it can be to get. Our...
-
Lead Manager of Customer Success
6 days ago
San Antonio, Texas, United States BioBridge Global Full timeCareer Opportunities: As the Senior Manager of Customer Success at BioBridge Global, you will play a pivotal role in protecting revenue streams, fostering robust client relationships, and strengthening our strategic alliances. Your leadership will guide a team of Customer Success Managers, driving them towards excellence in their responsibilities.Job Title:...
-
Senior Customer Success Manager
8 hours ago
San Antonio, Texas, United States BioBridge Global Full timeCareer Opportunities: Senior Customer Success Manager at QualTex Laboratories, an esteemed FDA-registered and CLIA-certified organization, dedicated to providing cutting-edge, high-volume donor screening and biological testing services. As one of the largest independent, nonprofit testing laboratories in the United States, QualTex operates in various...
-
Customer Success Associate, QT Customer Success
3 weeks ago
San Antonio, United States BioBridge Global Full timeQualTex Laboratories is an FDA-registered and CLIA-certified organization that provides state-of-the-art, high volume capacity donor screening and biological testing services. It is one of the largest independent, nonprofit testing laboratories in the United States and has locations in San Antonio and Atlanta Job Title: Customer Success Associate, QT...
-
San Antonio, Texas, United States BioBridge Global Full timeQualTex Laboratories is an FDA-registered and CLIA-certified organization that provides state-of-the-art, high volume capacity donor screening and biological testing services. It is one of the largest independent, nonprofit testing laboratories in the United States and has locations in San Antonio and Atlanta.Position Overview: As a Customer Success...
-
San Antonio, Texas, United States BioBridge Global Full timeQualTex Laboratories is an FDA-registered and CLIA-certified organization that provides state-of-the-art, high volume capacity donor screening and biological testing services. It is one of the largest independent, nonprofit testing laboratories in the United States. Job Title: Customer Success Associate, QT Customer Success Location: San Antonio Dept:...
-
Customer Success Manager
3 months ago
San Francisco, United States Pathlight Full timeAbout Pathlight Pathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Pathlight is the first company to fully harness the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights...
-
Customer Success Manager
3 months ago
San Francisco, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Customer Success Manager
3 weeks ago
San Francisco, United States ZEALS Full timeAs our Customer Success Manager You will be the go-to person for our valued customers. You will be responsible for managing and growing a portfolio of assigned accounts, connecting with key decision makers and stakeholders, making sure their needs are met. Your mission is to ensure our customers are happy and successful with our conversational commerce...
-
Customer Success Manager
4 weeks ago
San Bernardino, United States BeBetter Shop Full timeWelcome to BeBetter Shop – Your Premier Blockchain Advertising and Crypto PR Agency. Specializing in propelling partners in the blockchain niche to the forefront, including SaaS and Tech companies, our goal is to secure a top position within just 1 to 6 months. As a leading crypto PR agency, we boost positive reviews and mentions across platforms like...
-
Customer Success Team Leader
5 days ago
San Antonio, Texas, United States Chromalloy Full timeCompany OverviewChromalloy is a prominent global engineering and solutions provider. We specialize in delivering aftermarket components, repairs, and solutions that enhance the safety and reliability of aircraft engines and gas turbines. Our expertise encompasses the development, manufacturing, and repair of essential turbine components across various engine...
-
Customer Success Manager
4 weeks ago
San Diego, United States Splunk Full timeyears of experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and or start-up companies Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention Proven ability to drive...
-
Customer Success Manager
1 month ago
San Francisco, United States ZEALS Full timeAs our Customer Success Manager You will be the go-to person for our valued customers. You will be responsible for managing and growing a portfolio of assigned accounts, connecting with key decision makers and stakeholders, making sure their needs are met. Your mission is to ensure our customers are happy and successful with our conversational commerce...
-
Customer Success Manager
1 day ago
San Mateo, United States vsheroes Full timeCustomer Success Manager We’re seeking a Customer Success Manager to drive customer satisfaction and success. You’ll manage onboarding, troubleshoot issues, support the transition from pilot to contract, and work with product and engineering teams to address feedback. Key Responsibilities: Oversee onboarding and support customer adoption. Resolve...
-
Customer Success Manager
1 month ago
San Francisco, United States Pylon Full timeAt Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, and Slack Community—all in one place. A unique opportunity to work on standing up the customer success function at a...
Customer Success Manager
2 months ago
Overview
The ideal candidate will live in the vicinity of Mentor, OH, Chicagoland suburbs or San Antonio, TX.
Job Summary:
Accountable for driving customer-centricity through collaboration with sales and operations teams. Ensures the customer experience is at the center of business decisions throughout the organization. Focused on approximately 5 key accounts generating over $1M in revenue through with at least two product offerings. Identifies key retention metrics and facilitates creative solutions in partnership with internal stakeholders. Uncovers customer's product and service pain points and shares those opportunities with Sales to expand our business.
Our Exceptional Benefits Plan includes:
Supportive & Friendly Culture
Manage national accounts for Fortune 500 companies
Medical, Dental, Vision coverage options
Flexible Spending & Health Savings Accounts
Wellness Programs
Company paid Life Insurance
401k with Employer Contribution
Company paid Short/Long Term Disability
Generous Paid Time Off program + Holidays
Career Growth Opportunities and Career Mapping
Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program (Non-Union employees), Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendors
Per diems available when traveling
Stratus is one of the nation's largest brand implementation companies. We are made up of 1,100+ employees nationwide who roll up their sleeves, dive into the details and bring our clients' brands to life We deliver versatile solutions for some of the nation's largest and most recognized brands. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.
Responsibilities
80% focus on retention & wallet share growth
Work as a bridge between sales and operations as an advocate for the customer.
Solidify and nurture relationships through active listening and transparent communication.
Ask questions to develop a thorough understanding of customer expectations, including behaviors, major milestone timelines and desired outcomes.
Work with Business Insights team to develop and track customer KPI's.
Build credibility with customer and internal stakeholders through objective and transparent communication of performance against SLAs and KPIs.
Facilitate the resolution to customer issues and internal roadblocks through issue identification, communication, resolution, and follow-up.
Lead Quarterly Business Reviews and own action items.
Engage in productive conflict, holding self and others accountable to delivering best-in-class service.
Identify and adapt influence techniques based on the audience to drive operational excellence through the organization.
Be a champion for internal resources, in partnership with operations, to ensure the organization is equipped to deliver best in class service and efficient solutions.
20% focus on cross-selling
Identify customer's product and service pain points and needs
Keep a high-level view of the entire support process across offerings
Maintain professional and technical knowledge on product, services, and industry in general
Attend company planned Sales Meetings and Sales Training Meetings
Network through involvement with community and professional organizations
Qualifications
Skills
Willingness and ability to travel 25% nationwide for presentations.
Must have excellent oral and written communication skills.
Strong self-confidence.
Strong will to drive and influence change.
Must be accurate, detail-oriented and maintain the utmost confidentiality.
Strong presentation skills and negotiation skills.
Strong customer service skills.
Proactive approach to problem solving.
Independent self-leader with a keen sense of prioritization.
Ability to
Conduct presentations and "carry a room" in front of large audiences.
Work within tight deadlines.
Multi-task and set priorities.
Calculate figures.
Define problems, collect data, establish facts, spot trends and draw valid conclusions.
Write routine reports and correspondence.
Work well with others in stressful situations and meet deadlines as necessary.
Handle multiple priorities and tasks.
Work in a fast-paced environment, while at the same time making sound decisions.
Education & Experience
Bachelor's degree in Business, Marketing or related field or combination of education and experience
5-7 years' experience in manufacturing and/or professional services organization with national accounts
Experience in project management
Proficiency in MS Office Suite, including PowerPoint
eeo/mfdv
#J-18808-Ljbffr
