Manager, Customer Success
2 months ago
Company Description
Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.
Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. Be part of something bigger with Chromalloy.
Job Description
The Customer Success Manager will play a pivotal role in fostering collaboration and actively managing the Customer Success team in San Antonio. We're seeking an experienced customer service professional who leads the team and also actively participates in day-to-day operations. By leading from the front, the Customer Success Manager ensures that our customers consistently enjoy a seamless experience. We are looking for someone that will bring new ideas to how we do things and identify opportunities to increase revenue.
Primary Accountabilities:
Lead the local Customer Solutions team, ensuring consistent high-quality service and customer satisfaction.
Ensure the team delivers the expected level of service, communication, and issue resolution.
Promote best practices, consistent communication, and use of reporting documents.
Develop and implement a comprehensive training and mentorship plan for team members.
Identify and implement process and procedure improvements for efficiency and improved customer experience.
Communicate customer feedback internally and externally through daily involvement and surveys.
Leverage customer relationships to identify revenue growth and retention opportunities while building trust and credibility.
Develop and apply structure and process where it may not currently exist
Manage ambiguity and affect change in situations of limited direct responsibility
INDCGA
Qualifications
Minimum Requirements:
If you have a
Bachelor's degree along with 3 (three)
years of experience in a fast paced, collaborative
Manager of Customer Success , joining Chromalloy is a great career move. In addition to your education & experience, as a team player you will also have the following skills:
Very strong leadership and management experience; strategic team building, mentoring, and coaching
Management experience in highly regulated industry or aerospace with experience in Sales, Business Development, Operations, Quality or Customer Solutions.
Six sigma or lean manufacturing experience preferred
Strong decision-making skills and ability to use sound judgment and challenge assumptions when appropriate
Proven flexibility and ability to cope with pressure resulting from changing priorities; meet tight deadlines and reporting requirements
Effective communication skill / style to present complex ideas in a compelling and comprehensive manner.
Advanced MS Office Suite skills specifically using MS Excel and PowerPoint.
Additional Information
Chromalloy is proud to be an Affirmative Action/Equal Opportunity Employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran's status, or visual, hearing, mental or physical disability.
Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.
If this position requires access to export-controlled technology and technical data, as defined in the Export Administration Regulations and or the International Traffic in Arms Regulations, any offer of employment is contingent upon Chromalloy’s determination, in its sole discretion, if any additional authorization for the employee to access such technology is required and obtainable in a manner that meets its immediate business needs prior to beginning work.
#J-18808-Ljbffr
-
Manager, Customer Success
2 months ago
San Antonio, United States Rackspace Full timeJob Profile Summary: The Manager, Customer Success provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Analyzes...
-
Customer Success Manager
7 days ago
San Antonio, United States Centage Full timeJob DescriptionJob DescriptionWelcome to Centage, we’re happy you’re applying! We think the most important thing about Centage, about working anywhere, in fact, is the people and how they interact.At Centage we foster an environment of caring, helpful, considerate, and empathic people. We think that’s the best environment to foster excellence and it is...
-
Customer Success Manager
4 weeks ago
San Antonio, United States Full Circle Insights Full timeWho Are We? Full Circle Insights is proud to build careers by bringing amazing people (like you) together. The Full Circle Insights team is made up of former Salesforce executives, marketing experts, product managers, and automation specialists who understand how valuable data is - and how frustrating it can be to get. Our powerful, native-to-Salesforce...
-
Customer Success Manager
3 weeks ago
San Antonio, United States Full Circle Insights Full timeJob DescriptionJob DescriptionWho Are We?Full Circle Insights is proud to build careers by bringing amazing people (like you) together.The Full Circle Insights team is made up of former Salesforce executives, marketing experts, product managers, and automation specialists who understand how valuable data is – and how frustrating it can be to get. Our...
-
Customer Success Manager
3 months ago
San Antonio, United States Full Circle Insights Full timeJob DescriptionJob DescriptionWho Are We?Full Circle Insights is proud to build careers by bringing amazing people (like you) together.The Full Circle Insights team is made up of former Salesforce executives, marketing experts, product managers, and automation specialists who understand how valuable data is – and how frustrating it can be to get. Our...
-
Lead Manager of Customer Success
6 days ago
San Antonio, Texas, United States BioBridge Global Full timeCareer Opportunities: As the Senior Manager of Customer Success at BioBridge Global, you will play a pivotal role in protecting revenue streams, fostering robust client relationships, and strengthening our strategic alliances. Your leadership will guide a team of Customer Success Managers, driving them towards excellence in their responsibilities.Job Title:...
-
Senior Customer Success Manager
8 hours ago
San Antonio, Texas, United States BioBridge Global Full timeCareer Opportunities: Senior Customer Success Manager at QualTex Laboratories, an esteemed FDA-registered and CLIA-certified organization, dedicated to providing cutting-edge, high-volume donor screening and biological testing services. As one of the largest independent, nonprofit testing laboratories in the United States, QualTex operates in various...
-
Customer Success Associate, QT Customer Success
3 weeks ago
San Antonio, United States BioBridge Global Full timeQualTex Laboratories is an FDA-registered and CLIA-certified organization that provides state-of-the-art, high volume capacity donor screening and biological testing services. It is one of the largest independent, nonprofit testing laboratories in the United States and has locations in San Antonio and Atlanta Job Title: Customer Success Associate, QT...
-
San Antonio, Texas, United States BioBridge Global Full timeQualTex Laboratories is an FDA-registered and CLIA-certified organization that provides state-of-the-art, high volume capacity donor screening and biological testing services. It is one of the largest independent, nonprofit testing laboratories in the United States and has locations in San Antonio and Atlanta.Position Overview: As a Customer Success...
-
San Antonio, Texas, United States BioBridge Global Full timeQualTex Laboratories is an FDA-registered and CLIA-certified organization that provides state-of-the-art, high volume capacity donor screening and biological testing services. It is one of the largest independent, nonprofit testing laboratories in the United States. Job Title: Customer Success Associate, QT Customer Success Location: San Antonio Dept:...
-
Customer Success Manager
3 months ago
San Francisco, United States Pathlight Full timeAbout Pathlight Pathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Pathlight is the first company to fully harness the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights...
-
Customer Success Manager
3 months ago
San Francisco, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Customer Success Team Leader
5 days ago
San Antonio, Texas, United States Chromalloy Full timeCompany OverviewChromalloy is a prominent global engineering and solutions provider. We specialize in delivering aftermarket components, repairs, and solutions that enhance the safety and reliability of aircraft engines and gas turbines. Our expertise encompasses the development, manufacturing, and repair of essential turbine components across various engine...
-
Customer Success Manager
3 weeks ago
San Francisco, United States ZEALS Full timeAs our Customer Success Manager You will be the go-to person for our valued customers. You will be responsible for managing and growing a portfolio of assigned accounts, connecting with key decision makers and stakeholders, making sure their needs are met. Your mission is to ensure our customers are happy and successful with our conversational commerce...
-
Customer Success Manager
4 weeks ago
San Bernardino, United States BeBetter Shop Full timeWelcome to BeBetter Shop – Your Premier Blockchain Advertising and Crypto PR Agency. Specializing in propelling partners in the blockchain niche to the forefront, including SaaS and Tech companies, our goal is to secure a top position within just 1 to 6 months. As a leading crypto PR agency, we boost positive reviews and mentions across platforms like...
-
Customer Success Manager
4 weeks ago
San Diego, United States Splunk Full timeyears of experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and or start-up companies Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention Proven ability to drive...
-
Customer Success Manager
1 month ago
San Francisco, United States ZEALS Full timeAs our Customer Success Manager You will be the go-to person for our valued customers. You will be responsible for managing and growing a portfolio of assigned accounts, connecting with key decision makers and stakeholders, making sure their needs are met. Your mission is to ensure our customers are happy and successful with our conversational commerce...
-
Customer Success Manager
1 day ago
San Mateo, United States vsheroes Full timeCustomer Success Manager We’re seeking a Customer Success Manager to drive customer satisfaction and success. You’ll manage onboarding, troubleshoot issues, support the transition from pilot to contract, and work with product and engineering teams to address feedback. Key Responsibilities: Oversee onboarding and support customer adoption. Resolve...
-
Customer Success Manager
1 month ago
San Francisco, United States Pylon Full timeAt Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, and Slack Community—all in one place. A unique opportunity to work on standing up the customer success function at a...
-
Manager, Customer Success
3 weeks ago
San Francisco, United States RollWorks, a division of NextRoll Full timeAbout the Role: RollWorks, the B2B division of NextRoll, Inc., is looking for a passionate customer success leader to develop an impactful team of 5 - 8 Customer Success Managers who are responsible for a critical aspect of our growth and retention. Reporting to Sr. Manager of Customer Success, you will be instrumental in the continuous evolution and...
