Customer Service Center Spec

4 weeks ago


Clearwater, United States BayCare Health System Full time

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary:
Responsible for both administrative and system marketing support, serves as the initial point of contact for all BayCare Health System marketing activities and physician referral efforts. Responsible for inbound and outbound communications via telephone, website, email and enterprise web portals to promote service lines, physician referrals, registrations, community events, as well as handling direct mail inquiries and text messaging marketing initiatives. Responsible for quickly determining the needs of the customer and cross-marketing other services across the health care system. Applies comprehensive knowledge of system marketing initiatives and the resources available while maintaining confidentiality in all interactions. Supports BayCare Health System by handling incoming call requests from Team Members and the community by assisting with their need and/or directing them to the appropriate area. Schedules patient appointments and assists with inquiries. Other marketing and non-marketing related duties as assigned.

Minimum Qualifications:

Other information:
Required specific skills include: active listening/verbal and written communication skills; ability to multi-task between systems while communicating with the customer and documenting the account within the appropriate database; MS Office (Word, Outlook, Excel); ability to handle escalated calls to resolve issues with professionalism and patience; ability to grasp operational concepts/objectives and follow routing procedures using appropriate judgement; able to type 40-45 WPM


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