Front Desk Manager

2 months ago


Devils Lake, United States Sleep Inn & Suites Full time
Description

We're in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You'll be the face of the operation and the first person guests see when they come through the doors. You'll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you're looking for a leadership opportunity on an already fantastic team, apply now

Responsibilities

•Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
•Handle the front desk budget and order office supplies as needed
•Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
•Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
•Generate occupancy reports and compile financial information for the general manager

Qualifications

•Have superb communication skills, management skills, and multitasking skills
•Applicants must have a high school diploma or GED
•2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
•1 year of previous experience working in the hospitality industry
•Bookkeeping skills and experience with MS Office a plus
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