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Front Desk Manager
2 months ago
$17 - $19 an hour DOE
Responsibilities:- Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
- Handle the front desk budget and order office supplies as needed
- Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
- Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
- Generate occupancy reports and compile financial information for the general manager
- Have superb communication skills, management skills, and multitasking skills
- Applicants must have a high school diploma or GED
- 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
- 1 year of previous experience working in the hospitality industry
- Bookkeeping skills and experience with MS Office a plus
Our Compensation Philosophy
We understand that living is not getting any cheaper. So, in addition to paying our team well, we proactively seek out various forms of "compensation" to offer our employees.
We also operate with the principle that a team who feels valued, receives recognition for a job well done, gives back to their community, and is working in a positive culture is every bit as important as a good wage.
So, we strive daily to create and nurture a positive and healthy work culture.