![National Black MBA Association](https://media.trabajo.org/img/noimg.jpg)
IT Technical Support
1 month ago
IT Technical Support
Introduction to Role:
Join us at AstraZeneca, a place where innovation meets technology to impact patients and ultimately save lives. We are currently seeking an IT Technical Support specialist to join our Enterprise Technology Services (ETS) team. This team is responsible for all Infrastructure, Security, IT Operations, and all End User Services and technologies. This role will perform the day-to-day front of house onsite IT activities so that Customer Experience, Service Excellence & Design and Site IT Technical Team objectives are met.
Accountabilities:
As an IT Technical Support specialist, you will be accountable for ensuring the ‘effective delivery’ of Corporate IT ETS services to our global customers through the Global ‘AskIT’ service and the effective delivery of deskside support services. This includes tasks such as incident and/or demand management, ‘AskIT’ (including customer service), act as hand & eyes for the central teams, process adherence, service improvements and satisfaction measures, Asset management and stock inventory of any IT equipment on site to support Joiners, Movers, and Leavers processes.
Essential Skills/Experience:
- High School Diploma
- Minimum 3+ years of relevant experience
- The desire to achieve and maintain the highest level of customer experience at all times. With the appetite to drive continuous improvement
- Outstanding interpersonal skills, adapting language used to establish and influence excellent customer relations
- Ability to work in a customer-oriented support role running a customer drop-in desk in addition to performing floor walking to extend support right to the customer’s workspace
- Besides the primary location for this position, expected to support other sites in the greater Boston areas (Waltham, Seaport, Lexington, and Cambridge) with occasional visits to these sites as needed
- Ability to resolve or prioritize technical issues with OS or Hardware, and to effectively communicate in English
- Confirmed knowledge and expertise within a Microsoft Windows environment (ideally within an enterprise domain business model) including familiarity with Active Directory, software deployment technologies, Group Policy Objects, and remote-control methods
- The ability to support Windows 10 operating system and Lenovo desktop and laptop hardware
- The ability to perform activities such as checking settings, installing or reinstalling software, restoring factory defaults or updating security patches as necessary to resolve or prevent incidents and problems
- Shown knowledge and expertise in supporting Microsoft Office applications especially Office 2016 and MS Office 365
- Experience in the use of cloud-based storage solutions such as MS OneDrive and Box.
- Shown knowledge and expertise in supporting Apple Mac OS and iOS software desirable
- Experience in setting up and deploying mobile devices is desirable
- Prior customer facing tech bar or IT Training experience, such as assisting customers with new applications
- Knowledge of client antivirus software within an enterprise environment
- Aware of the importance of asset management and their role in updating asset inventory details
- Ability to train users in the use of standard laptop and mobile devices
- Knowledge and experience of ServiceNow or other ITSM toolset
- An ability to work effectively in a matrix organization structure is crucial
When we put unexpected teams in the same room, we unleash bold thinking with the power to encourage life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why, for the IT Technical Support role, we request 5 days per week from the office. But that doesn't mean we’re not flexible. Join us in our outstanding and ambitious world.
Why AstraZeneca?
At AstraZeneca, we dare to lead, applying our problem-solving mindset to identify and tackle opportunities across the whole enterprise. Our spirit of experimentation is lived every day through our events like hackathons. We enable AstraZeneca to perform at its peak by delivering world-class technology and data solutions. Our work unlocks the potential of science. We optimise and revolutionise AstraZeneca by improving efficiencies and finding new ways to drive productivity. From automation to data simplification. We're part of a global company that's investing in a bold digital strategy; to become a truly data-led enterprise that disrupts the entire industry.
Ready to make a difference? Apply now
#J-18808-Ljbffr
We have other current jobs related to this field that you can find below
-
Technical Lead
3 weeks ago
Boston, United States Georgia IT Inc Full timeJob Title - Technical Lead Location - Boston, MA 100% Remote work Duration - 12 Months Contract Rate - DOE Work Authorization - USC, GC, GC-EAD,H4EAD , L2EAD, TN JOB DESCRIPTION Responsibilities include: Responsible for driving, leading, and aligning an existing Agile team of the technical direction and vision as it pertains to the maturation &...
-
IT Technical Support
1 month ago
Boston, United States AstraZeneca Full timeJob DescriptionIT Technical SupportIntroduction to Role:Join us at AstraZeneca, a place where innovation meets technology to impact patients and ultimately save lives. We are currently seeking an IT Technical Support specialist to join our Enterprise Technology Services (ETS) team. This team is responsible for all Infrastructure, Security, IT Operations and...
-
IT Technical Support
4 weeks ago
Boston, United States AstraZeneca Full timeIT Technical Support Introduction to Role: Join us at AstraZeneca, a place where innovation meets technology to impact patients and ultimately save lives. We are currently seeking an IT Technical Support specialist to join our Enterprise Technology Services (ETS) team. This team is responsible for all Infrastructure, Security, IT Operations and all End User...
-
Technical Support
3 days ago
Boston, United States Elastio Full timeAbout Elastio: Elastio is a high-growth cybersecurity company with the only cloud-native agentless platform that verifies the integrity of live data and backups to guarantee businesses can always recover from ransomware attacks with minimal downtime and data loss.Joining Elastio means becoming part of a dynamic team dedicated to staying ahead of cyber...
-
Technical Support
1 week ago
Boston, United States Elastio Full timeAbout Elastio: Elastio is a high-growth cybersecurity company with the only cloud-native agentless platform that verifies the integrity of live data and backups to guarantee businesses can always recover from ransomware attacks with minimal downtime and data loss.Joining Elastio means becoming part of a dynamic team dedicated to staying ahead of cyber...
-
Technical Support Engineer
1 month ago
Boston, United States Rhapsody Full timeAbout Us: Healthcare is innovating and you can be a part of it. Getting data from one provider to another, or from a provider to a health insurance company, is harder than it should be. Our mission is to change this - to accelerate innovation by easing the data access burden. Imagine developing solutions that accelerate digital transformation. This is what...
-
Technical Support Engineer
1 month ago
Boston, Massachusetts, United States Rhapsody Full timeAbout Us:Healthcare is innovating and you can be a part of it. Getting data from one provider to another, or from a provider to a health insurance company, is harder than it should be. Our mission is to change this - to accelerate innovation by easing the data access burden. Imagine developing solutions that accelerate digital transformation. This is what we...
-
Laboratory Support Specialist
3 months ago
Boston, United States Mentor Technical Group Full timeJob DescriptionJob DescriptionMentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and...
-
Field Technical Support
3 weeks ago
Boston, United States BCforward Full timeField Technical SupportBCforward is currently seeking a highly motivated Field Technical Support at Boston, MA.Position Title: Field Technical SupportLocation: Boston, MA 02110Anticipated Start Date: 08/05/2024.Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.Expected Duration:...
-
IT Help Desk Support Specialist
2 months ago
Boston, United States Capstone IT Staffing Full timeIT Help Desk Support Specialist JOB-4332Location: Onsight M-Fri; Canton, MAEmployment Type: 4-month ContractCompensation: $28-$35/hr.+, Based on experience*Note: For this position, we are unable to provide visa sponsorship and unable to work with 3rd parties. *Capstone IT is assisting our client, a leading insurance company, in hiring a Help Desk Support...
-
Clinical Support Specialist
3 months ago
Boston, United States Mentor Technical Group Full timeJob DescriptionJob DescriptionMentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and...
-
Technical Support Engineer
2 weeks ago
Boston, Massachusetts, United States Datadog Full timeWe are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You'll be joining a team and company...
-
Senior Technical Support Engineer
2 months ago
Boston, Massachusetts, United States Wasabi Technologies Full timeAt Wasabi, we're a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We're a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to work...
-
AV Technical Support Specialist
3 weeks ago
Boston, United States Optomi Full timeAV Technical Support Specialist *12-month Contract to hire*Onsite in Boston, MA (Occasional WFH Days)Optomi, in partnership with an international business consulting company, is seeking a Senior AV Support Specialist to join their innovative team. This role involves supporting internal customers with engaging technology, including robotics, holograms, and...
-
AV Technical Support Specialist
3 weeks ago
Boston, United States Optomi Full timeAV Technical Support Specialist *12-month Contract to hire*Onsite in Boston, MA (Occasional WFH Days)Optomi, in partnership with an international business consulting company, is seeking a Senior AV Support Specialist to join their innovative team. This role involves supporting internal customers with engaging technology, including robotics, holograms, and...
-
Senior Technical Support Engineer
3 weeks ago
Boston, United States Wasabi Technologies Full timeJob DescriptionAt Wasabi, we're a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We're a fast-growing company taking the Cloud Storage industry by storm and recognized as one of...
-
Senior Technical Support Engineer
2 months ago
Boston, United States Wasabi Technologies Full timeAt Wasabi, we’re a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We’re a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to...
-
Technical Support Representative
2 months ago
Boston, United States Axon Full timeYour Impact The Technical Support Representative provides first class technical support to Axon customers through multiple communication channels which may include email and phones. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals. What...
-
Field Technical Support
4 weeks ago
Boston, United States BCforward Full timeField Technical SupportBCforward is currently seeking a highly motivated Field Technical Support/ Break/fix/ PC/ Deployment Technician for an opportunity in Boston, MA! Position Title: Field Technical Support/ Break/fix/ PC/ Deployment Technician Location: Boston, MA, 02128 Anticipated Start Date: 08-01-2024 Please note this is the target date and is...
-
Field Technical Support
1 month ago
Boston, Massachusetts, United States BC Forward Full timeField Technical SupportBCforward is currently seeking a highly motivated Field Technical Support/ Break/fix/ PC/ Deployment Technician for an opportunity in Boston, MA Position Title: Field Technical Support/ Break/fix/ PC/ Deployment Technician Location: Boston, MA, 02128 Anticipated Start Date: Please note this is the target date and is subject to...