Member Experience Representative I

2 months ago

Van Nuys, United States Los Angeles Police Federal Credit Union Full time
Job Details

Job Location
Van Nuys Branch - Van Nuys, CA

Position Type
Full-Time Non-Exempt

Salary Range
$23.94 - $29.93 Hourly

Travel Percentage
Negligible

Job Shift
Day

Description

Los Angeles Police Federal Credit Union has proudly served law enforcement employees and their families since 1936. To enhance the quality of life for the law enforcement community by serving as a trusted partner, we provide rewarding financial solutions through exceptional service.

Position Summary

We are seeking a Member Experience Representative with a minimum of 1 year of banking experience to join our team to provide a high level of Member service in a fast-paced contact center. This person will answer Member telephone and/or electronic inquiries and provides information and assistance in accordance with credit union policy.

This is a hybrid-based position with a minimum of 2 days in the Van Nuys office required and supports all facets of the day-to-day operations and/or projects within the Member Contact Center.

This position collaborates with teammates and the broader associate population to support a wide range of projects and initiatives touching our corporate and branch workforce population alike and will be focused on streamlining processes and providing exceptional service to all associates.

What You'll Do

  1. Maintain close adherence to the defined daily schedule to ensure proper resource coverage.
  2. Maintains high level of Member service, etiquette, knowledge and solutions. Promotes advocacy and continually focuses on improvement in Member survey ratings.
  3. Assists Members with balance inquiries, statement requests, stop payments, credit and debit card inquiries, transfers, payments and other account-related needs.
  4. Assists Members with savings information including IRA and term share certificates, including opening.
  5. Assists Members with loan information including all consumer and real estate loan products and rates.
  6. Supports credit union technology, educates members of all available delivery channels such as Online and Mobile banking, Bill pay, Zelle, External transfers, GoDep etc.
  7. This position is responsible for resolving member inquiries and problems at the first point of contact.
  8. Entering details into database system and follows up with members.
  9. Maintain a minimal level of errors to ensure a positive customer service experience.
  10. Effectively handle member concerns on their own or escalates to his/her supervisor for resolution.


Qualifications

Minimum Qualifications
  • High school diploma, GED or equivalent required.
Education and Certificates/Licenses
  • 1 to 3 years of similar or related experience required.
Required Skills/Abilities
  • Fluent English language skills required. Ability to read, analyze, explain, and interpret complex documents and concepts. Ability to respond effectively to complex and sensitive inquiries or complaints.
  • Personal computer advanced level literacy in various Microsoft 365 applications and the internet.
  • Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.


Physical Demands: These are the general physical demands that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a hybrid office and remote location-based position involving primarily non-manual labor. Reliable, predictable, on-time attendance is essential, particularly to assure supervisory duties are fulfilled. The associate will spend most of the working time sitting, standing, or walking, including significant time using computers. Position requires repetitive hand movements, the daily ability to focus on several tasks at one time, analyze data and draw conclusions, quickly and accurately perform mathematical computations, analyze, and explain complex information, communicate frequently with others in person, over the phone, via electronic communications, and in group presentations. The associate must occasionally be able to travel among the branches. The position may include occasional lifting of up to 10 lbs.

At LAPFCU, we support diversity, and we are an equal opportunity workplace.

  • Member Experience Representative I

    1 week ago

    Van Nuys, California, United States Los Angeles Police Federal Credit Union Full time

    Job SummaryWe are seeking a highly skilled Member Experience Representative to join our team at Los Angeles Police Federal Credit Union. This role is responsible for providing exceptional customer service to our members, answering their inquiries, and resolving their issues in a timely and professional manner.Key ResponsibilitiesMaintain a high level of...

  • Member Experience Representative I

    4 months ago

    Van Nuys, United States Los Angeles Police Federal Credit Union Full time

    Job DetailsJob Location Van Nuys Branch - Van Nuys, CA Position Type Full-Time Non-Exempt Education Level High School Salary Range $23.94 - $29.93 Hourly Travel Percentage Negligible Job Shift Day Description Los Angeles Police Federal Credit Union has proudly served law enforcement employees and their families since 1936. To enhance the quality of life for...

  • Member Experience Representative

    1 month ago

    Van Nuys, California, United States Los Angeles Police Federal Credit Union Full time

    Job SummaryWe are seeking a highly skilled Member Experience Representative to join our team at Los Angeles Police Federal Credit Union. As a key member of our contact center, you will provide exceptional service to our members, answering their inquiries and resolving their issues in a timely and professional manner.Key ResponsibilitiesMaintain a high level...

  • Member Experience Representative

    4 days ago

    Van Nuys, California, United States Los Angeles Police Federal Credit Union Full time

    Job SummaryWe are seeking a highly skilled Member Experience Representative to join our team at Los Angeles Police Federal Credit Union. This role is responsible for providing exceptional service to our members through various channels, including telephone and electronic inquiries.Key ResponsibilitiesMaintain a high level of member service, etiquette,...

  • Customer Service Representative

    4 weeks ago

    Van Nuys, California, United States OMI Inc. Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Full Time Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective resolution to customer inquiries and...

  • Lifeguard I

    1 week ago

    Van Nuys, California, United States YMCA of Metropolitan L.A. Full time

    Job SummaryWe are seeking a highly skilled and certified Lifeguard I to join our team at the YMCA of Metropolitan Los Angeles. As a Lifeguard I, you will be responsible for maintaining safe swimming conditions in the pool, deck, and surrounding areas, creating a safe and positive atmosphere that promotes member safety and engagement in accordance with YMCA...

  • Maintenance Team Member

    2 weeks ago

    Van Nuys, California, United States McDonald's Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Maintenance Person to join our team at McDonald's. As a key member of our maintenance team, you will be responsible for ensuring the cleanliness and maintenance of our restaurant facilities, equipment, and grounds.Key ResponsibilitiesPerform daily cleaning and maintenance tasks to maintain a...

  • Patient Access Representative

    4 weeks ago

    Van Nuys, California, United States Prospect Medical Holdings Full time

    Job DescriptionThe Patient Access Representative I plays a critical role in ensuring the efficient and orderly admission of all inpatients and outpatients. This position requires strong communication skills to collect accurate patient information and ensure patients are aware of hospital policies and procedures.ResponsibilitiesRegisters patients according to...

  • Fitness Center Representative

    2 weeks ago

    Van Nuys, California, United States Supreme Fitness Group Full time

    Member Services RepresentativeAt Supreme Fitness Group, we're seeking a highly skilled and customer-focused Member Services Representative to join our team.Key Responsibilities:Provide exceptional customer service by addressing and resolving member inquiries and concerns in a timely and professional manner.Maintain accurate records of member interactions and...

  • Aircraft Maintenance Technician I

    2 weeks ago

    Van Nuys, California, United States Clay Lacy Aviation Full time

    About the RoleWe are seeking a highly skilled Aircraft Maintenance Technician I to join our team at Clay Lacy Aviation. As a key member of our maintenance team, you will be responsible for ensuring the safe and efficient operation of our aircraft.Key ResponsibilitiesPerform routine maintenance tasks on assigned aircraft, including inspections, repairs, and...

  • Sales Representative

    4 weeks ago

    Van Nuys, California, United States Payne Pest Management Inc Full time

    Job OpportunityAt Payne Pest Management Inc, we are seeking a skilled Sales Representative to join our team in Van Nuys. As a key member of our sales team, you will be responsible for cultivating and maintaining working partnerships with Real Estate Agents and Property Managers in the area. This role requires strong communication skills, a solid work ethic,...

  • Aircraft Maintenance Technician I

    3 weeks ago

    Van Nuys, California, United States Clay Lacy Aviation Full time

    Aircraft Maintenance Technician I Job DescriptionClay Lacy Aviation is seeking a highly skilled Aircraft Maintenance Technician I to join our team. As a key member of our maintenance team, you will be responsible for ensuring the safe and efficient operation of our aircraft.Key Responsibilities:Perform general to complex maintenance tasks on assigned...

  • Customer Service Representative

    2 weeks ago

    Van Nuys, California, United States MV Transportation Full time

    Job Title: Customer Service RepresentativeOverview:MV Transportation is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.Responsibilities:Reconcile driver...

  • Customer Service Representative

    4 weeks ago

    Van Nuys, California, United States National Seating & Mobility Full time

    Job Title: Customer Service RepresentativeAt National Seating & Mobility, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a positive experience for...

  • Customer Service Representative

    4 weeks ago

    Van Nuys, California, United States National Seating & Mobility Full time

    Job Title: Customer Service RepresentativeAt National Seating & Mobility, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving any issues in a...

  • Customer Service Representative

    4 weeks ago

    Van Nuys, California, United States Galit Fuller - State Farm Agent Full time

    Join Our Team as a Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and identifying...

  • Customer Service Representative

    2 weeks ago

    Van Nuys, California, United States MV Transportation Full time

    Job Title: Customer Service RepresentativeOverview:MV Transportation is seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring a positive experience for our clients.Responsibilities:Provide timely and...

  • Customer Service Representative

    4 weeks ago

    Van Nuys, California, United States MV Transportation Full time

    Job Title: Customer Service RepresentativeOverview:MV Transportation is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and ensuring that their needs are met in a timely and professional...

  • Route Service Representative

    1 week ago

    Van Nuys, California, United States LanceSoft Full time

    Job Title: Route Service RepresentativeAt LanceSoft, we are seeking a highly skilled and detail-oriented Route Service Representative to join our team. As a key member of our logistics team, you will be responsible for ensuring the safe and timely transportation of specimens, supplies, and equipment to our clients.Key Responsibilities:Perform daily route...

  • Customer Service Representative

    4 weeks ago

    Van Nuys, California, United States MV Transportation Full time

    Job OverviewMV Transportation is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.ResponsibilitiesProvide timely and effective responses to customer inquiries via phone, email, and chat.Resolve...