Member Experience Representative

4 weeks ago


Van Nuys, California, United States Los Angeles Police Federal Credit Union Full time
Job Summary

We are seeking a highly skilled Member Experience Representative to join our team at Los Angeles Police Federal Credit Union. This role is responsible for providing exceptional service to our members through various channels, including telephone and electronic inquiries.

Key Responsibilities
  • Maintain a high level of member service, etiquette, knowledge, and solutions.
  • Assist members with balance inquiries, statement requests, stop payments, credit and debit card inquiries, transfers, payments, and other account-related needs.
  • Support credit union technology and educate members on available delivery channels.
  • Resolve member inquiries and problems at the first point of contact.
  • Enter details into database systems and follow up with members.
Requirements
  • High school diploma, GED, or equivalent required.
  • 1 to 3 years of similar or related experience required.
  • Fluent English language skills required.
About Us

Los Angeles Police Federal Credit Union has proudly served law enforcement employees and their families since 1936. We are committed to enhancing the quality of life for our members by providing rewarding financial solutions through exceptional service.



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