Customer Service Representative

2 weeks ago

Woodridge, United States Sentinel Offender Services Full time

Responsibilities ASAP Start: This position is part of a Customer Service Team. Customer Service Representative is responsible for being the first point of contact for Sentinels clients within our 24/7/365 call center providing primary communication links following department procedures. This role is responsible for ensuring customer satisfaction by providing customers with courteous, professional and efficient service at all times. As a Customer Service Representative you will handle approx. 80 100 in-bound and out-bound client calls daily obtaining and documenting incidents. The ideal candidate will perform a variety of tasks and have skills including but not limited to: call monitoring, multitasking and meeting skill set ratios, ability to quickly respond to problem/critical situations, obtains training as required and the ability to adapt to company/department changes. For this role, accurate and timely communication is significant, following proper phone etiquette procedures using precision and accuracy with variable systems. We encourage and listen to suggestions and recommendations in an effort to continually improve customer service operations. This position will require you to be in training Monday- Friday, 8:30-5. Once training is completed, the schedule will be three 12 hour days, 7am-7:30pm. This is a 3 day schedule with one weekend day and the other standby day to be determined. This is a full-time position hybrid for our Downers Grove office.All Customer Service Representatives are obligated to fulfill standby duties as scheduled. All Customer Service Representatives are required to be accessible by cell phone. In the event that a shift change occurs based on a business need, it is required all Customer Service agents/leads will be subject to make the change coordinated by management. The change applied could be a temporary or permanent result again based on the departments requirements. Qualifications Excellent communication skills with the ability to communicate at all levels of an organization, internally and externally Strong typing ability Must be a self starter with organizational, time management and analytical skills Must have basic knowledge of Microsoft Word and Excel 2 years prior Customer Service call center experience preferred Some experience with low level troubleshooting is a plus Works well in a fast-paced environment and team atmosphere Require Shift Flexibility with this position The candidate must have a car, as this position requires travel between location and the transportation of equipment A valid drivers license and proof of vehicle insurance will be required Legally authorized to work in the US without sponsorship Must demonstrate a can-do attitude We focus on candidates that display our ACE factor Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. What you get: We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs. Overview MOTIVATEDmake IT happen Sentinel Technologies, Inc. has been rated a top workplace every year since 2012 About Us: Sentinel delivers solutions that can efficiently address a range of IT needs from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of todays global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Detroit, Lansing, and Grand Rapids, MI; Milwaukee, WI; Denver, CO; and Fort Lauderdale, FL. If you are MOTIVATED you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact If you share our passion about what technology can do and want to be part of a top workplace environment wed like to have you join our team. Learn more at www.sentinel.com/careers. As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1sentinel.com.

  • Customer Service Representative

    5 days ago

    Woodridge, Illinois, United States Circle K Stores, Inc. Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K Stores, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store...

  • Customer Service Representative

    1 week ago

    Woodridge, Illinois, United States Circle K Full time

    Customer Service Representative Job DescriptionCircle K is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing prompt, courteous customer service and resolving customer issues on shift. You will also be responsible for ringing up all sales on the cash register properly and...

  • Customer Service Representative

    3 weeks ago

    Woodridge, Illinois, United States Circle K Stores, Inc. Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    3 months ago

    Woodridge, United States TriMas Corporation Full time

    **Customer Service Representative** Company: Rapak LLC Primary Location: 1020 Davey Road, Suite 800, Woodridge, IL 60517 USA Employment Type: Salaried | Full-Time Function: Customer Service Equal Opportunity Employer Minorities/Women/Veterans/Disabled The **Customer Service Representative** is a hands-on role that requires: * Working with customers to...

  • Customer Service Representative, Overnights

    4 weeks ago

    Woodridge, Illinois, United States Circle K Stores, Inc. Full time

    Circle K Stores, Inc. is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, operating a cash register, and maintaining a clean and organized store environment. Key responsibilities include greeting customers, processing transactions, and working...

  • Customer Service Representative

    1 week ago

    Woodridge, United States R&R Human Resources Solutions Full time

    Job DescriptionJob DescriptionCook’s Direct, Inc., located in Woodridge, Illinois, is a distributor and the reselling leader of commercial kitchen supplies and equipment for large volume foodservice operations. Our employees strive to provide the best products and most knowledgeable response to our customers. This is a hybrid position - 2 days at home and...

  • Customer Service Representative, Afternoons

    2 weeks ago

    Woodridge, United States Circle K Full time

    Circle K - 2010 87th St [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Service Representative

    1 week ago

    Woodridge, United States R&R Human Resources Solutions Full time

    Cooks Direct, Inc., located in Woodridge, Illinois, is a distributor and the reselling leader of commercial kitchen supplies and equipment for large volume foodservice operations. Our employees strive to provide the best products and most knowledgeable response to our customers. This is a hybrid position - 2 days at home and 3 days in the office. We are...

  • Overnight Customer Service Representative

    1 month ago

    Woodridge, United States Planet Fitness Full time

    We are seeking a Customer Service Representative to join our team! Please watch this video to get an understanding of the expectations of the job to ensure this is the right fit for you. Why you should join Planet Fitness: Great growth opportunities - we are a dynamic and growing company Set Schedule Medical, Dental and Vision insurance benefits (Full Time...

  • Customer Service Representative, Overnights

    4 weeks ago

    Woodridge, Illinois, United States Circle K Stores, Inc. Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesGreet customers and...

  • Lead Customer Service Representative

    3 weeks ago

    Woodridge, Illinois, United States Fifth Third Bank, N.A. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Lead CSR/Teller. As a key member of our Financial Center team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving business growth.Key ResponsibilitiesProvide excellent customer service in...

  • Customer Service Representative II

    3 weeks ago

    Woodridge, Illinois, United States APL Logistics Americas Full time

    Job SummaryThis role is responsible for providing exceptional customer service to clients in a professional and effective manner. The Customer Service Representative II will be the primary point of contact for customers, responding to inquiries, processing orders, and resolving complaints in a timely and efficient manner.Key ResponsibilitiesRespond to...

  • Lead Customer Service Representative

    1 week ago

    Woodridge, Illinois, United States Fifth Third Full time

    Job Title: Lead CSR/TellerAbout the Role:We are seeking a highly skilled and customer-focused Lead CSR/Teller to join our team at Fifth Third Bank. As a key member of our Financial Center, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving business growth.Key Responsibilities:Provide...

  • Customer Service Representative

    1 month ago

    Woodridge, Illinois, United States Bear Paddle Services Full time

    Job SummaryThe Front Desk Receptionist is a key member of the Bear Paddle Services team, responsible for delivering exceptional customer service and salesmanship to families. This role requires a fun and results-driven individual who can create a positive experience for customers and team members alike.Key ResponsibilitiesCustomer Service: Assist families...

  • Customer Service Representative

    2 weeks ago

    Woodridge, Illinois, United States Hobson Storage Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Tech at Hobson Storage. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and maintaining the highest standards of presentation at our...

  • Customer Service Representative

    1 week ago

    Woodridge, Illinois, United States Bear Paddle Services Full time

    Job Title: Front Desk ReceptionistThe Front Desk Receptionist plays a vital role in delivering exceptional customer service and ensuring a seamless experience for families at Bear Paddle Services. As the primary point of contact, you will be responsible for creating a welcoming atmosphere, providing information, and facilitating the enrollment process.Key...

  • Customer Service Representative II

    1 month ago

    Woodridge, Illinois, United States APL Logistics Full time

    Job DescriptionJob Summary:The Customer Service Representative II is a key member of the APL Logistics team, responsible for providing exceptional customer service and support to our clients. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key Responsibilities:Customer Service:...

  • Customer Service Representative II

    1 month ago

    Woodridge, Illinois, United States APL Logistics Americas Full time

    About the RoleThis position is responsible for providing exceptional customer service and support to clients of APL Logistics Americas. As a Customer Service Representative II, you will be the primary point of contact for customers, responding to inquiries, resolving issues, and ensuring timely and effective communication.Key ResponsibilitiesRespond to...

  • Customer Service Sales Representative

    1 month ago

    Woodridge, Illinois, United States Elements Massage Full time

    Position Overview:Elements Massage is seeking a motivated and organized individual to enhance our customer service team in a vibrant spa setting. The ideal candidate will excel in providing exceptional service and contribute to an outstanding guest experience. This role primarily involves engaging with clients at the front desk and promoting the Elements...

  • Part Time Store Associate

    4 weeks ago

    Woodridge, Illinois, United States Gordon Food Service Full time

    Job SummaryGordon Food Service is seeking a Part Time Store Associate to join our team. As a Part Time Store Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales team in achieving sales goals.Key ResponsibilitiesProvide superior customer service to...