We have other current jobs related to this field that you can find below
-
Customer Advocate
2 months ago
Florence, United States Tomgill Full time**About the team and position** RideDrop is an all new brand being launched by Tom Gill Chevrolet to deliver a state of the art digital car buying experience to markets primarily outside the Cincinnati area. The **Customer Experience Advocate**, will be responsible for educating customers on who we are, what we do, and why RideDrop is an easy and simple way...
-
Customer Care Advocate for Claims II
6 days ago
Florence, South Carolina, United States PGBA Full timeOverview This position plays a crucial role in assisting our clients by addressing their healthcare inquiries and claims issues in a timely and accurate manner. The nature of this role can be intricate, often necessitating research and the ability to adapt responses to ensure that our clients receive correct information on their first inquiry. Position...
-
Patient Care Advocate
3 months ago
Florence, United States HopeHealth Inc Full timeJob DescriptionJob DescriptionOverview of Position: Under administrative supervision of the Clinical Projects Manager, the Patient Care Advocate will be responsible for coordination of care between clients, medical providers and the infectious disease specialist. The role of the patient care advocate is to bridge the gap between the provider and the client...
-
Phone Advocate, Customer Service
1 month ago
Florence, United States BlueCross BlueShield of South Carolina Full timeProvides prompt, accurate, thorough and courteous responses to all telephone inquiries. Performs research as needed to resolve inquiries. Description Logistics. This position is full-time opportunity in a typical office environment. This role is onsi Customer Service, Advocate, Retail, Healthcare, Customer, Skills
-
Customer Service Phone Advocate
2 months ago
Florence, United States BlueCross BlueShield of South Carolina Full timeProvides prompt, accurate, thorough and courteous responses to all telephone inquiries. Performs research as needed to resolve inquiries. Description Logistics. This position is full-time opportunity in a typical office environment. This role is onsi Customer Service, Advocate, Service, Retail, Healthcare, Customer, Skills
-
Claims Customer Service Advocate I
4 months ago
Florence, United States BlueCross BlueShield of South Carolina Full timeResponsible for responding to routine inquiries. Identifies incorrectly processed claims and completes adjustments and related reprocessing actions. Reviews and adjudicates claims and/or non-medical appeals. Determines whether to return, deny or pay Customer Service, Claims, Advocate, Processing, Service, Retail, Healthcare
-
Healthcare Claims Service Advocate II
5 days ago
Florence, South Carolina, United States BlueCross BlueShield of South Carolina Full timePosition Overview:This position is essential in providing support to our clients by addressing their healthcare inquiries and claims issues in a professional and efficient manner.Key Responsibilities:- Assist customers with their healthcare-related questions and concerns regarding claims.- Conduct thorough research to resolve complex issues.- Maintain a high...
-
Patient Advocate
3 months ago
Florence, United States Cognizant Full timeJob Purpose The Patient Advocate coordinates activities to ensure that Medicaid, social security, county indigent or other types of eligible funding for healthcare services received for patients. Duties and Responsibilities include assisting the patients and others to complete forms, applications, and other paperwork by achieving the following: ·...
-
U-Box Customer Care Representative
2 months ago
Florence, United States U-Haul International, Inc Full timeWe want to make job hunting easier by updating the structure of job titles and categories to improve upon the job search experience.Please participate in a brief drag-and-drop activity to let us know how you recognize and relate to general job classifications. U-Box Customer Care Representative (CDL) Opportunities for advancement Mindset App...
-
Procurement Specialist II
5 days ago
Florence, South Carolina, United States ABB Full timeBuyer II At ABB, we are committed to tackling global challenges. Our core values: care, courage, curiosity, and collaboration - along with a strong emphasis on diversity, inclusion, and equal opportunities - drive our mission to empower individuals to develop sustainable solutions. Write the next chapter of your ABB journey. This is a position with grade 14...
-
Customer Care Specialist
3 months ago
Florence, United States Terminix Service, Inc. Full timeJob DescriptionJob DescriptionTerminix Service Inc has the opportunity to add a member to the office team for a full time Customer Care Specialist. All work in performed in the Florence Branch office.Apply for this job if:You're comfortable talking to people. You are not bothered by offering the services that your customers need to make their lives...
-
Procurement Specialist II
5 days ago
Florence, South Carolina, United States Abb Holdings Inc Full timePosition Title: Buyer II Company Overview: At ABB, we are committed to tackling global challenges. Our fundamental values—care, courage, curiosity, and collaboration—along with our emphasis on diversity, inclusion, and equal opportunities, drive our mission to empower individuals to develop sustainable solutions. Reporting Structure: This position...
-
Healthcare Financial Advocate
5 days ago
Florence, South Carolina, United States HopeHealth Inc Full timePosition OverviewRole Summary: The Healthcare Financial Advocate serves as a vital resource for patients at HopeHealth Inc., guiding them through the complexities of securing financial assistance for medical services, prescription medications, and external referrals. This role is essential in gathering pertinent information from new patients and ensuring...
-
Emergency Care Support Specialist
6 days ago
Florence, Oregon, United States PeaceHealth Full timeJob OverviewPosition SummaryPeaceHealth is in search of an Emergency Care Support Specialist for a Per Diem/Relief, 0.00 FTE, Variable role. The general salary range for this position is $32.50. The actual hiring rate will be influenced by various factors, including job responsibilities, location, collective bargaining agreements, education, training, work...
-
Pride | Residential Counselor II
1 month ago
Florence, United States Gandara Mental Health Center, Inc. Full timeJob DescriptionJob DescriptionResidential Counselor II | ChoicesWork Location: Springfield, MA* Bilingual Candidates Encouraged to Apply* EOE M/F/D/VThe Gándara Center provides residential, mental health, substance abuse, and preventive services for children, adults, and families across the Pioneer Valley and eastern parts of Massachusetts. We believe in...
-
Pride | Residential Counselor II
3 months ago
Florence, United States Gandara Mental Health Center, Inc. Full timeJob DescriptionJob DescriptionResidential Counselor II | ChoicesWork Location: Springfield, MA* Bilingual Candidates Encouraged to Apply* EOE M/F/D/VThe Gándara Center provides residential, mental health, substance abuse, and preventive services for children, adults, and families across the Pioneer Valley and eastern parts of Massachusetts. We believe in...
-
Claims Customer Support Specialist II
6 days ago
Florence, South Carolina, United States PGBA Full timeOverview This position plays a crucial role in assisting our clients by addressing their healthcare inquiries and claims issues in a timely and precise manner. The nature of this role can be intricate, necessitating thorough research and the ability to navigate off-standard procedures to ensure that our clients receive accurate responses on their first...
-
Procurement Specialist II
5 days ago
Florence, South Carolina, United States Abb Holdings Inc Full timePosition Title: Buyer II Company Overview: At ABB, we are committed to tackling global challenges. Our fundamental values of care, courage, curiosity, and collaboration, along with a strong emphasis on diversity, inclusion, and equal opportunities, drive our mission to empower individuals to develop sustainable solutions. Reporting Structure: This position...
-
QC Technician II
2 weeks ago
Florence, United States TekWissen LLC Full timeJob DescriptionJob DescriptionOverview TekWissen Group is a workforce management provider throughout the USA and many other countries worldwide. The job opportunity below is for one of our clients specializing in biotechnology product development services. Our client is dedicated to supplying laboratory equipment, chemicals, supplies, and services essential...
-
Slot Machine Technician II
2 days ago
Florence, Indiana, United States Boyd Gaming Full timeJob SummaryWe are seeking a highly skilled Slot Machine Technician II to join our team at Boyd Gaming. As a key member of our maintenance team, you will be responsible for providing exceptional service to our customers and ensuring the smooth operation of our slot machines.Key ResponsibilitiesDiagnose and repair complex electromechanical issues with slot...
![Regal Rexnord Corp](https://media.trabajo.org/img/noimg.jpg)
Customer Care Advocate II
2 months ago
Position: Customer Caer Advocate II
Reports To: Supervisor, Customer Care
Location(s): South Beloit, Illinois; Milwaukee, Wisconsin; Florence, Kentucky - HYBRID
SCOPE OF ROLE:
The Customer Care Advocate II serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness
An Advocate II will resolve issues with limited authority and offer solutions within the Customer Care department guidelines. A CCA II is proficient in MCS eBusiness tools and utilizes them to handle transactions and provide customer solutions to inquiries regarding product or order information. CCA II has expanded product knowledge and experience in-depth processes and systems to address more complex customer inquiries.
MAJOR ACCOUNTABILITIES:
Dedication to 80-20 overserve strategies and continuous improvement
Collaborates with other teams to drive resolution/shipment on open order reports
Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures
Responsible for building strong customer relationships and delivering customer-centric solutions.
Support corporate initiatives designed to overserve our customers while providing an effortless customer experience
Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals
Handles customer escalations, autonomously with first contact resolution when possible.
Work with internal teams with a high sense of accountability and urgency
Works with internal partners (Credit, Planning, Shipping, etc...) to drive resolution on customer-impacting issues
Contributes to training initiatives within department & actively involved in providing input in the creation of Training Tools and Job Aids
Escalation point for newer associates within customer care department
Handles conflict situations effectively, with a minimum assistance
Handles complex customer inquiries with expanded product knowledge
Proactively suggests product substitution/interchanges independently and demonstrates a high level of proficiency in catalog and eCommerce tools navigation
Support Customer Service Team and Customers with advanced technical skills to troubleshoot issues and provide solutions.
Provide product interchange as required when customer places an order or is requesting a quote
Works collaboratively with Engineering team to increase up-selling opportunities and verification of complex customer requests including ability to interpret CAD drawings
Provide ongoing advanced technical support to all internal stakeholders as required.
Calls are recorded for training and quality purposes
MINIMUM QUALIFICATIONS:
High School diploma required. College degree or equivalent work experience preferred
Three years of professional Customer Care experience required
Post-secondary education in a technical-related field is preferred; Electro-mechanical technician/technologist preferred
Minimum of 1-year experience within the Regal Rexnord Customer Care Team or Comparable business experience
Customer Care Advocate II are highly encourage participate in Coaching program
Demonstrated proficiency in keyboarding skills, Ability to type approx. 45+ words per minute
Exp. with business tools such as SharePoint, MS Teams, Windows Operating Systems required.
Intermediate Excel Skills required
Experience with Oracle &/or SAP (or other ERP systems) required
CRM platforms such as Salesforce or Microsoft Dynamics Experienced required
Experience navigating and utilizing corporate websites & eCommerce platforms required
Demonstrated mechanical or technical aptitude & ability to read drawings desired.
Team oriented with the ability to influence others
Consistently demonstrates patience and approachability with other team members
Consistently demonstrates ability to work in a highly dynamic team and fast-paced environment with continuous challenges
Consistently demonstrates situational adaptability and resourcefulness
Excellent communication/interpersonal & organizational skills
Excellent ability to manage daily workload
#LI-AB1 #LI-HYBRID
BenefitsMedical, Dental, Vision and Prescription Drug Coverage
Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
Paid Time Off and Holidays
401k Retirement Plan with Matching Employer Contributions
Life and Accidental Death & Dismemberment (AD&D) Insurance
Paid Leaves
Tuition Assistance
Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controllers, drives, precision motors, and actuators, controls motion in applications ranging from factory automation to precision tools used in surgical applications.
The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.
Equal Employment Opportunity StatementRegal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.
Equal Employment Opportunity Posters
Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.