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Customer Advocate
2 months ago
**About the team and position**
RideDrop is an all new brand being launched by Tom Gill Chevrolet to deliver a state of the art digital car buying experience to markets primarily outside the Cincinnati area. The **Customer Experience Advocate**, will be responsible for educating customers on who we are, what we do, and why RideDrop is an easy and simple way to buy a vehicle. As an advocate you will spend the majority of your day on the phone or computer assisting customers at various stages of their car-buying journey. An advocate plays the key role in making car buying a stress free and seamless experience.
**What youll be doing**
* Be the voice of RideDrop. You will interact with customers on the phone, through text, email, chat and video chat.
* Building relationships with our customers and assisting them through the entire purchase process.
* Working with our internal team to communicate what we need from the customer and what purchase options the customer has.
* Conducting virtual walk arounds on vehicles so the customer can gain a better understanding of what they are purchasing.
* Asking questions to best understand the customers needs and what they are looking for in their next vehicle.
* You will engage in a variety of conversations, up to and including:
+ Vehicle purchase inquiries
+ Helping to resolve customer issues and concerns.
+ Collaborate with internal teams such as the approval center to best communicate with the customer regarding their needs.
* Follow up with customers and our internal team to drive our results.
**What you should have**
* An ability to adapt to and be flexible in new situations.
* A desire to solve problems that keep RideDrop and the customer in mind.
* Have a sense of humor.
* Have an understanding of the value of teamwork and how teams work.
* An ability to work with urgency and attention to detail.
**What well offer in return**
* Full-Time $20 Hourly rate
* Medical, Dental, and Vision benefits
* 401K with company match
* Employee vehicle purchase program
* Paid training
* Access to growth opportunities
* An opportunity to start in a new business venture at the ground floor and help to develop and grow the operation.
**Other requirements:**
To be able to do your job at RideDrop, there are some basic requirements:
* Must be able to read, write, speak, and understand English.
Well make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs
**Apply for Customer Advocate**
First name Last name Email address Phone number I would like to receive updates about my application via SMS Address (optional) City (optional) State/Province Zip/Postal Code Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted.
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