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Data Center Engineer II

2 months ago

Young America, United States ePlus Full time
Overview

As a Managed Service Center Tier II Datacenter Engineer, you will provide ePlus MSC and clientele with Data Center infrastructures (physical/virtual), storage, and LAN/SAN). Responsible for diagnostics, resolution, tracking, escalation of Data Center systems incidents and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus MSC services and provide feedback.

Responsibilities

CORPORATE VALUES

Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.

Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.

Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.

Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.

ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

YOUR IMPACT

The essential functions of this position include:
  • Service Delivery - Ensure IT assets are highly available and properly deployed in order to maximize ePlus service capability. Utilize company applications like Service Now and email to ensure prompt reliable coverage.
  • Provide systems support functions for client end systems, which include troubleshooting, diagnosis, and resolution of issues. Follows through until problems are resolved.
  • Security and Continuity - Strive where possible to mitigate geographic and environment risks. Set a high standard for technical implementations to ensure the security and confidentiality of ePlus and customer assets and intellectual properties.
  • Change Management - Assess ePlus MSC and customer conditions and recommend operational changes. Log all material work, tasks and system changes in Service Now.
  • Documentation - Periodic reviews internal process and control documentation as relates to IT Infrastructure, IT Operations and to Sarbanes-Oxley compliance. Ensure proper recordkeeping of all licenses, agreements, entitlements, and invoice approvals as relates to the MSC infrastructure.
  • Administration - Ensure access control rights to all individuals are properly authorized and evidenced.
QUALIFICATIONS
  • Strong background in NetApp and UCS
  • Ability to perform basic performance analysis using sysstat, statit, and perfstat
  • Understanding of NAS (CIFS and NFS), SAN (iSCSI and FCP), protocols and implementation
  • Knowledge of LAN and SAN Concepts
  • Strong communication skills-written and verbal
  • Strong troubleshooting skills
  • Hardware NetApp FAS, Cisco UCS, drive and controllers
  • VMware vSphere knowledge of HA, DRS, vMotion, Storage vMotion, SRM
Education and Experience:
  • 3+ years of hands-on experience in datacenter engineering support (troubleshooting)
  • Bachelor's degree in related field or equivalent experience
Greatly Preferred Experience:
  • NetApp Storage Array (FAS, AFF, SAN and E-Series)
  • Cisco UCS Servers
  • VMware vSphere
  • Technical Certification in NetApp NCDA with significant progress toward a NCIE certification
  • Technical Certifications like Cisco, Pure, VMware or Nutanix are a plus, but not required

POSITION SPECIFICS

The base salary range for this position at commencement of employment is expected to be between $70,000 and $105,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

PHYSICAL REQUIREMENTS

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.

By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

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