Guest Experience Agent

6 months ago

Miami, United States The Elser Hotel & Residences Full time

Compensation Type:
Hourly

Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space. Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition.

Overview:

The Guest Experience Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. This position offers competitive salary + commisions and great incentives.

Responsibilities:
  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.


Qualifications:

Hourly rate for this position up to $18/hr. + Commission and Incentives (Based on experience)

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

  • Reservations and Guest Experience Agent

    1 week ago

    Miami, United States Four Seasons Full time

    Job DescriptionWe are looking for a highly motivated and organized Reservations and Guest Experience Agent to join our team at Four Seasons. As a key member of our reservations team, you will be responsible for assisting guests with booking reservations and answering their inquiries in a timely and professional manner.The ideal candidate will have excellent...

  • Guest Experience Coordinator

    6 hours ago

    Miami, Florida, United States Evolution Parking & Guest Services Full time

    Key ResponsibilitiesAs a Valet Supervisor, you will be responsible for establishing positive guest relationships through consistent delivery of customer service.You will also supervise valet attendants, monitor and maintain efficient traffic flow throughout the valet staging area, and retrieve and park vehicles in designated areas cautiously.

  • Parking and Guest Experience Specialist

    2 days ago

    Miami, Florida, United States Evolution Parking & Guest Services Full time

    Unlock Your Potential with Us">Evolution Parking & Guest Services invites ambitious and customer-focused individuals to apply for the exciting opportunity to become a Valet Attendant. As a key member of our team, you will contribute to delivering exceptional guest experiences and driving business success.We offer a dynamic work environment where you can...

  • Guest Experience Specialist

    1 month ago

    Miami, United States Courtyard by Marriott Full time

    Courtyard by Marriott - JobID: 72F9AE2919EA4CBD310207A2FA0344C6 [Front Desk Agent / Concierge] As a Guest Experience Specialist at Courtyard by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures; Respond promptly to guest inquiries and resolve any issues or...

  • Guest Services Agent

    3 weeks ago

    Miami, United States CGC Group Inc. Full time

    The Global Gaming Guest Services Agent, serves as a casino agent, ensuring guest requests, questions, and issues are addressed pre-and-post voyage. The role is responsible for making sound comping decisions according to company comping guidelines based on guest onboard casino play and other factors. This person is also responsible for providing information...

  • Guest Experience Expert

    2 months ago

    Miami, United States Marriott Full time

    Marriott Hotels - JobID: 203A36FBC8E385A89F63C4482587DDDD [Front Desk Agent / Concierge] As a Guest Experience Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by addressing inquiries and resolving issues promptly; Coordinate with housekeeping and maintenance staff to ensure...

  • Guest Services Agent

    2 months ago

    Miami, United States Accor North America Full time

    Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors, perform concierge tasks, upsell services as much as possible Guest Service, Agent, Guest, Front Desk

  • Guest Experience Agent

    2 months ago

    Miami/Florida/US The Elser Hotel & Residences Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Experience Agent

    2 months ago

    Miami, Florida, 33132, Miami-Dade County, FL, United States The Elser Hotel & Residences Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Experience Coordinator

    2 weeks ago

    Miami, United States THesis Hotel Miami Full time

    Customer Service RoleAs a Front Desk Agent at THesis Hotel Miami, you will be the face of our hotel, providing exceptional service to our guests and exceeding their expectations.Salary Estimate: $16.00 - $16.00 per hour, based on qualifications and experience.Main DutiesRegister guests, manage room assignments, and handle payments with precision and...

  • Guest Experience Host

    2 weeks ago

    Miami, United States The Elser Hotel & Residences Full time

    OverviewThe Elser Hotel & Residences is a luxury condominium hotel located in Downtown Miami. As a Guest Experience Agent, you will be responsible for providing attentive and courteous service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.ResponsibilitiesGreet and welcome all guests...

  • Guest Experience Representative

    1 day ago

    Miami Beach, Florida, United States Eskipe Investment Full time

    About the RoleWe are looking for a skilled Hotel Front Desk Agent to serve as our guests' first point of contact, providing exceptional customer service and managing all aspects of their accommodation.Key responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.This role is ideal for...

  • Guest Experience Coordinator

    1 week ago

    Miami Beach, Florida, United States 1 Hotel South Beach Full time

    Are you passionate about delivering exceptional customer service and creating memorable experiences for our guests? As a Front Desk Agent at 1 Hotel South Beach, you'll play a vital role in ensuring that every guest feels welcome and valued.About You:You'll have a minimum of 1 year of experience in hotel operations and guest service.You'll be fluent in...

  • Guest Service Agent

    5 months ago

    Miami, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Guest Services Agent

    4 months ago

    Miami, United States YVE Hotel Miami Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Experience Specialist

    3 months ago

    Miami, United States MUSEUM OF ICE CREAM Full time

    Who We Are: Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream...

  • Guest Services Associate

    2 days ago

    Miami, Florida, United States Evolution Parking & Guest Services Full time

    Guest Services Associate PositionWe are looking for a friendly and reliable Guest Services Associate to join our team at Evolution Parking & Guest Services. As a key member of our staff, you will be responsible for providing exceptional customer service to our guests while assisting with various aspects of our guest services operations.**Job Overview:**The...

  • Guest Services Agent

    2 months ago

    Miami, United States AccorHotel Full time

    Company Description Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city's beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of the tree canopy, framed by...

  • Guest Experience Specialist

    2 months ago

    Miami, United States MUSEUM OF ICE CREAM Full time

    Who We Are: Museum of Ice Cream is an inclusive & immersive brand , designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity , to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream...

  • Hotel Guest Services Attendant

    6 hours ago

    Miami, Florida, United States Evolution Parking & Guest Services Full time

    Be Part of Our Dynamic Team">Evolution Parking & Guest Services is seeking a talented and enthusiastic Valet Attendant to join our team. As a Valet Attendant, you will play a vital role in delivering exceptional guest service and ensuring a memorable experience for hotel guests.Our team is passionate about providing outstanding service and creating an...